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“Nice business hotel” 4 of 5 stars
Review of Hilton Garden Inn Indianapolis Downtown

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Hilton Garden Inn Indianapolis Downtown
Ranked #17 of 184 Hotels in Indianapolis
Certificate of Excellence
Vero Beach, Florida
Level Contributor
24 reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Nice business hotel”
4 of 5 stars Reviewed August 1, 2014 via mobile

My wife and I went to celebrate her birthday and were surprised at the modest accommodations. The room was very small but nice. We had stayed at other hotels in the area for half the cost with more luxurious amenities and furnishings. What you pay for here is the location, which is perfect for a weekend getaway to Indy. I wouldn't recommend staying here if you want plush bedding and a luxurious room, you'll be disappointed.

Stayed July 2014, traveled as a couple
Helpful?
Thank Dustin H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGI-IndyDowntown, General Manager at Hilton Garden Inn Indianapolis Downtown, responded to this review, August 11, 2014
Dear Dustin H,

We appreciate you staying with us. Since we converted our historic building to a hotel there are some differences compared to a newly built Hilton Garden Inn, but we do still have all the amenities the newer models offer along with a historic appearance. We are situated in the heart of Indianapolis. We take our time to hire, and train our staff longer than most so we can offer each guest an experience that will keep them coming back.

Sincerely,

Richard Letko-GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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814 reviews from our community

Traveler rating
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See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (88)
Date | Rating
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  • German first
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English first
St. Louis, United States
1 review
5 of 5 stars Reviewed August 1, 2014

The staff was very friendly, helpful and delightful. my husband and I appreciated their assistance and fast service. The location was great because there were restaurants convenient located as well as a restaurant inside the hotel. We had no problem with valet parking. We will stay at the Hilton again should we travel to Indianapolis in the future.

  • Stayed July 2014, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Yvonne H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGI-IndyDowntown, General Manager at Hilton Garden Inn Indianapolis Downtown, responded to this review, August 11, 2014
Dear Yvonne H,

We appreciate you taking the time to review our hotel. It is nice to read that our staff is working hard to give our guests a positive experience while staying with us.

I look forward to your next return visit.

Sincerely

Richard Letko-GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sunny Pittsburgh
Level Contributor
106 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed July 24, 2014

Easy spot to locate, may want to use in and out convenience of hotel parking by staff. Close to business, restaurants, historical landmarks. Easy access to business locations and lots of parking in area to accommodate visitors

Room Tip: Ask staff what you want from room view or no view and how you want to relax good meeting rooms and...
See more room tips
  • Stayed June 2014, traveled on business
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Honda4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGI-IndyDowntown, Guest Relations Manager at Hilton Garden Inn Indianapolis Downtown, responded to this review, July 25, 2014
Dear Honda4,

Thank you for taking the time to review our hotel. When our staffs reads positive comments its burst moral by knowing they contributed to a positive experience.

Sincerely,

Richard Letko-GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Salt Lake City, Utah
Level Contributor
44 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed July 22, 2014

Nice old bank building has been refurbed to the hotel. Great location, right off the circle. Within walking distance to everything downtown. Got a corporate rate through my company and the price was well justified. Clean room, great service.

HHonors Gold benefit got me a nice room upgrade, free Wifi, free items in the hotel grocery store and my choice of hot breakfast or extra HHonors points.

Only room for improvement is the hotel gym. Incredibly tiny and in the basement - eek!

Room Tip: Top floor reserved for Diamond and Gold members.
See more room tips
  • Stayed June 2014, traveled on business
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank ut_ragazzo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGI-IndyDowntown, Guest Relations Manager at Hilton Garden Inn Indianapolis Downtown, responded to this review, July 25, 2014
Thank you for taking the time to review our hotel. As you pointed out our building is a refurbished bank that is registered as an historic building. This makes it a little difficult to add additional space like making the fitness room larger. I do apologize where it is and the size, but we have recently upgraded all the equipment.

Sincerely,

Richard Letko-GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Union, Ohio
Level Contributor
79 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed July 20, 2014 via mobile

We stayed with a military discount and got free breakfast, great deal and a great place.
That said let me warn you; if you smoke, the only place is to do that is very "shady" and kinda scary.
The reason to ask for a "22" room is because it's an end room, has a little more space and there is no noise

Stayed July 2014
Helpful?
Thank Vicki G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGI-IndyDowntown, General Manager at Hilton Garden Inn Indianapolis Downtown, responded to this review, July 22, 2014
Dear Vicki G,

Thanks for taking the time to review our hotel. I am so happy you had a great experience. I do apologize about the smoking situation. Our city has an no- smoking policy, and being in the middle of the city makes it difficult to form a smoking area. Since out hotel is a historic building all rooms are a little different. The rooms ending in 22 are a little bigger and they do have a great view.

Hope to see you hear again soon,

Richard Letko-GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hebron, United States
1 review
5 of 5 stars Reviewed July 19, 2014

This is the second year in a row we've come here to participate in a bike race and we couldn't ask for more. Staff went above and beyond to accommodate our unusual timeline requests without adding additional costs to our trip. Hope to stay here again for next year's race!!

  • Stayed July 2014, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Sheri M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGI-IndyDowntown, General Manager at Hilton Garden Inn Indianapolis Downtown, responded to this review, July 22, 2014
Dear Sheri M,

We really love to hear about guests returning to our hotel. We understand to be successful we have to give a great experience consistently. Knowing that you are looking to come back again lets me know we are meeting our goal.

I hope I get the pleasure to meet you next time,

Richard Letko-GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Indiana
Level Contributor
59 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
4 of 5 stars Reviewed July 12, 2014

We stayed here for one night for a quick getaway. The hotel is in an old building that has been restored. The room was clean and of adequate size. Our room was not ready when we arrived, so they moved us to one that was ready, although it was a handicap-accessible room. The best part of the hotel is the location. We walked to several places around downtown with ease. The only real hassle is the parking. If you are ok with valet, it is no problem, otherwise you will need to locate your own parking space or use the garage down the street.

We would definitely stay here again.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Service
Helpful?
Thank ltdan_o
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGI-IndyDowntown, General Manager at Hilton Garden Inn Indianapolis Downtown, responded to this review, July 22, 2014
Thank you for such a positive review of our hotel. I do want to apologize about parking. Since we located in the heart of the city we have to contact parking out. That can be difficult, but we do our best in keeping the price below market standards.

Take care, and next time let us know you are a return guest,

Richard Letko-GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Indianapolis Downtown

Property: Hilton Garden Inn Indianapolis Downtown
Address: 10 E Market St, Indianapolis, IN 46204-3027
Phone Number:
Location: United States > Indiana > Indianapolis > Downtown Indianapolis
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Romantic Hotel in Indianapolis
#19 Family Hotel in Indianapolis
#25 Business Hotel in Indianapolis
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Indianapolis Downtown 3*
Number of rooms: 180
Official Description (provided by the hotel):
Welcome to Hilton Garden Inn Indianapolis Downtown, an Indianapolis, Indiana hotel close to restaurants, museums and shopping. Relax in a spacious guest room or suite at this hotel in downtown Indianapolis, Indiana. Each guest room features a work desk, microwave, refrigerator, complimentary internet access and a 32-inch HDTV. Suites feature additional living areas with sleeper sofas. ... more   less 
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Also Known As:
Hilton Garden Inn Indianapolis Downtown Hotel Indianapolis
Indianapolis Hilton Garden Inn
Hilton Indianapolis

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