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“Affordable Luxury” 5 of 5 bubbles
Review of Hilton Garden Inn Indianapolis Downtown

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Hilton Garden Inn Indianapolis Downtown
Ranked #19 of 178 Hotels in Indianapolis
Certificate of Excellence
indianapolis, United States
1 review
“Affordable Luxury”
5 of 5 bubbles Reviewed February 1, 2014

A great hotel, good location and FANTASTIC staff! Check-In was flawless and the room was top notch. I arrived later in the evening and dined in the hotel; my meal was excellent. They have a well equipped fitness center I used for my morning cardio workout. Breakfast was included in my room rate and was also excellent. Check-Out took less than 30 seconds. All in all a great experience in every dimension that a business traveler could and should expect.

  • Stayed January 2014, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank John W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGI-IndyDowntown, Richard Letko-GM at Hilton Garden Inn Indianapolis Downtown, responded to this review, February 3, 2014
We want to thank you for such a positive review.

We do our best to give every guest a great experience while at our hotel. We understand how difficult traveling can be. We consider it a privilege being able to meet your hospitality needs, and look forward to seeing you again in the near future.

Best Wishes,

Richard Letko-GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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973 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (96)
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English first
Mulberry, Indiana
1 review
5 of 5 bubbles Reviewed January 28, 2014

Our family stayed on one of the coldest nights of the year and we were toasty warm in our suite. The pool was nice, the room was clean and pretty and our family enjoyed our stay. Breakfast buffet was really good too!

  • Stayed January 2014, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Rebecca C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGI-IndyDowntown, Richard Letko-GM at Hilton Garden Inn Indianapolis Downtown, responded to this review, January 29, 2014
My staff and I thank you very much for such a great comment.

It has been a very cold winter, and with being a historic building keeping the hotel at a comfortable temperature has been challenging. I am glad to see you had a great experience and we met your expectations.

I will be sure to share this with the entire staff.

Sincerely,

Richard Letko-GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Indianapolis, Indiana
1 review
5 of 5 bubbles Reviewed January 19, 2014

My husband and I enjoyed our stay very much The hotel is a perfect location for events at Bankers Life Fieldhouse, shopping, dining and fun. The staff is very friendly and helpful, and our room was very comfortable, clean, spacious and had a great view. Thanks to everyone at the hotel for a great experience!

  • Stayed January 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Robin E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGI-IndyDowntown, Richard Letko-GM at Hilton Garden Inn Indianapolis Downtown, responded to this review, January 21, 2014
We would like to thank you for letting us give you the great experience you deserve.

It is so nice to hear from our guests that their expectations were met. It really energizes our team so thank you for taking the time to respond.

Sincerely,

Richard Letko-GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orlando, Florida
Level Contributor
40 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
2 of 5 bubbles Reviewed January 18, 2014

I don't know if they were just having a bad week or what but I stayed here for 2 nights recently. This was a mistake. I wish i would have chosen another hotel. THe room was nice enough and the staf was friendly enough and all.

However the main issue was the cold showers. 1st night i got in kind of late, after 10pm, all i wanted was to shower and sleep. I turned on the shower and let it warm up, except it never got above lukewarm. Mind you its freezing outside so a lukewarm shower does not sound appealing. Fine I will wait till morning, Again the next morning the same thing. SO before i head out for the day, i let the front desk know.

I returned to my room to a note that the hot water has been fixed. Great i think, so i turn on the shower. Now the handle turns all the way to the left and i feel hot water. Perfect. Except that its not only temporary but it proceeds to be ice cold then hot intermittently for the entire shower.

All of my coworkers said their showers never got hot at all that they only had luekwarm showers.

I addressed this at check out and they were very nice at the desk. However I would not chose this hotel again for a stay in Indy.

  • Stayed January 2014, traveled on business
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank vtoria981
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGI-IndyDowntown, General Manager at Hilton Garden Inn Indianapolis Downtown, responded to this review, January 21, 2014
Thank you for taking the time to provide us with valuable feedback which will help us improve our guest experience. I’m very sorry that the water temperature was not working properly in your bathroom. I’ve disused your comments with our maintenance staff and we’ve already taken care of the issues you mentioned; however, I can empathize with your disappointment and sincerely apologize for the inconvenience you went though.

Please be assured that your comments are extremely important to us. We are always learning from your comments. I do hope you decide stay with us again so that we may have the opportunity of exceeding your expectations.


Sincerely,

Richard Letko-GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Indianapolis
1 review
5 of 5 bubbles Reviewed January 18, 2014

Very nice place to stay downtown!! Great staff, friendly, helpful, courteous. Clean rooms with comfortable beds. Great price for a downtown hotel. Don't stay any place else when visiting downtown Indy!!

  • Stayed January 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Eric T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGI-IndyDowntown, Richard Letko-GM at Hilton Garden Inn Indianapolis Downtown, responded to this review, January 21, 2014
WOW!!!!

Thank you for such a great review. My staff and I really appreciate and enjoy reading such positive comments. I hope next time you are in town you will let me know in person so I am personally thank you.

We do our best to give every guest the best experience possible. One way is by developing a team that understands those values.

Thanks again,

Richard Letko-GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
evansville, United States
1 review
5 of 5 bubbles Reviewed January 14, 2014

We had to stay someplace because we were attending a funeral that was very unexpected. Our hotel stay was wonderful under such bad circumstances. The staff were very helpful and found places for us to eat that was close by. Our room was so clean and plenty of room for our family to relax after a tough day.

  • Stayed January 2014, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Constance K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGI-IndyDowntown, Richard Letko- General Manager at Hilton Garden Inn Indianapolis Downtown, responded to this review, January 16, 2014
The Hilton Garden Inn- Downtown Indianapolis is so very sorry for your loss.

We want to thank you for picking our hotel while staying in Indy during your trying times. We want to give you the best possible experience possible; we just wish it was under better circumstances.

Our thoughts are with you and your family,

Richard Letko-GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Indianapolis, United States
1 review
4 of 5 bubbles Reviewed January 12, 2014

Very good Hotel centrally located in downtown Indy. Good location for Lucas Oil Stadium and restaurants. Rooms are neat and clean. The thermostat could have been better and more stable. No breakfast included.

  • Stayed January 2014, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Jeffrey J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGI-IndyDowntown, Richard Letko-Gneral Manager at Hilton Garden Inn Indianapolis Downtown, responded to this review, January 16, 2014
Thank you for giving us such a great review. Our team reads each and every comment and these positive comments truly make a difference.

I do apologize about your thermostat. I will have our engineering department to look into this immediatley.

We appreciate giving us a chance to make some memorable experiences for you,

Richard Letko-GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Indianapolis Downtown

Property: Hilton Garden Inn Indianapolis Downtown
Address: 10 E Market St, Indianapolis, IN 46204-3027
Phone Number:
Location: United States > Indiana > Indianapolis > Downtown Indianapolis
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Romantic Hotel in Indianapolis
#19 Family Hotel in Indianapolis
#25 Business Hotel in Indianapolis
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Indianapolis Downtown 3*
Number of rooms: 180
Official Description (provided by the hotel):
Welcome to Hilton Garden Inn Indianapolis Downtown, an Indianapolis, Indiana hotel close to restaurants, museums and shopping. Relax in a spacious guest room or suite at this hotel in downtown Indianapolis, Indiana. Each guest room features a work desk, microwave, refrigerator, complimentary internet access and a 32-inch HDTV. Suites feature additional living areas with sleeper sofas. ... more   less 
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Also Known As:
Hilton Garden Inn Indianapolis Downtown Hotel Indianapolis
Indianapolis Hilton Garden Inn
Hilton Indianapolis

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