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“Hilton Garden Inn stay experience”

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Hilton Garden Inn Indianapolis Downtown
Ranked #17 of 186 Hotels in Indianapolis
Certificate of Excellence
Reviewed August 19, 2013

Great stay at the Hilton Garden Inn! Very beautiful and clean facility. Staff were wonderful and very friendly. Fridge and microwave in the room. Valet parking was fantastic. They had my vehicle ready for me when it was time to depart in the morning. It's a must stay if you are staying in downtown Indianapolis.

  • Stayed: August 2013, traveled on business
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Review collected in partnership with Hilton Garden Inn
Thank Allen M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGI-IndyDowntown, General Manager at Hilton Garden Inn Indianapolis Downtown, responded to this reviewResponded August 27, 2013

Thank you for using one of the terms I always emphasis "EXPERIENCE".

Our goal is to give the best guest service possible. We know that success is based on word of mouth from our guests. We cannot thank you enough for saying with us, and letting us know we are providing the service expected.

We are 100% committed in giving everyone we can the best experience possible.

Sincerely,

Richard Letko-GM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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871 - 877 of 1,107 reviews

Reviewed August 16, 2013

I have been here twice this year. Each time my stay was for multiple weeks. I was always greeted warmly. It was two and a half months from the end of one stay to the beginning of the other, I was greeted by name when I pulled in for valet parking late on a Sunday night. Do you know how amazing that is? I felt like I had truly come home.

I am a vegetarian. Cam and the restaurant staff made me feel comfortable, made me feel special and made accommodations and changes to meals for me.

There were many days that the valet staff had my car down waiting for me, I didn't have to call for it.

The front desk staff? Always smiling and helpful.

Teresa, you have a wonderful staff. I wish I could list all of your names. I don't think I have enough room.

Room Tip: I haven't had a bad room, so take your pick.
See more room tips
  • Stayed: August 2013, traveled on business
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Thank Jennifer L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGI-IndyDowntown, General Manager at Hilton Garden Inn Indianapolis Downtown, responded to this reviewResponded August 30, 2013

I wanted to thank you very much for such wonderful comments.

We really try to focus on our managers making it a everyday process of being visible and interacting with our guests. I was pleased to see our chef is adhering to those standards too.

I hope to get a chance to meet you on your next visit and personally thank you for making the public aware that we want every guest to have a great experience at the Hilton Garden Inn- Downtown Indy.

Richard Letko-GM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 14, 2013

This hotel is very welcoming, friendly staff, great location. My room (on this one visit) wasn't very clean and didn't smell fresh. This is the first tim I've had this happen at this location (the hotel was completely booked).

  • Stayed: August 2013, traveled on business
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Review collected in partnership with Hilton Garden Inn
Thank Amy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGI-IndyDowntown, General Manager at Hilton Garden Inn Indianapolis Downtown, responded to this reviewResponded November 7, 2013

My sincere apologies your room was not to the standard you and I expect. My staff and I know how important being one of the cleanest hotels in the city draws repeat business.

We are not perfect, so when we make a mistake we want to make it right so please give me a call to discuss. Also let me know when you are in town again so I may personally apologize for the issue.

Sincerely,

Richard Letko-GM

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Reviewed August 12, 2013

I travel into Indianapolis on business frequently and the downtown HGI is by far one of my favorite local hotels to stay at. Everyone there is always willing to help and very friendly. I've never had a negative experience and recommend it to all my coworkers.

  • Stayed: August 2013, traveled on business
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Review collected in partnership with Hilton Garden Inn
Thank Scott R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGI-IndyDowntown, General Manager at Hilton Garden Inn Indianapolis Downtown, responded to this reviewResponded August 26, 2013

Wow....Again thanks for always staying with us, and never having any issues that speaks volumes....

I know our staff really tries hard to know our repeat guests. It is a little harder for me since I do not have as much direct contact, but it would be my pleasure to talk more over a cocktail so please let me know next time you are in town,

Thanks,

Richard Letko-GM

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Reviewed August 10, 2013

Really liked the hotel and plan to stay there again. People were friendly and responsive. Nice lobby area. Good breakfast. Convenient location in downtown Indianapolis. Do recommend it as an option to stay.

  • Stayed: August 2013, traveled on business
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Review collected in partnership with Hilton Garden Inn
Thank Diane B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGI-IndyDowntown, General Manager at Hilton Garden Inn Indianapolis Downtown, responded to this reviewResponded August 26, 2013

Hearing from guests like you really makes responding to these comments fun. I want to insure you my staff is very aware of what guests are saying about us, and we are so pleased we are standing up to great service expectations.

When you are in town again let the front desk know. I would like to either buy you a drink or an appetizer.

Richard Letko-GM

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Reviewed August 7, 2013

Stayed at the downtown Hilton Garden Inn for a wedding. Staff were friendly and front desk helpful.
Older hotel so room not so spacious, however clean and had a reasonable standard of decor. King rooms have a sleep number bed, but I didn't find it very comfortable. A friend did get stuck in the elevator and it was out of action for the rest of our stay.

It was unclear where the self parking was located and after going once the block, we had to ask a hotel employee who was having a smoke outside. Fortunately he was very helpful and sent us to a nearby public parking garage (there was still no indication we were in the right place until we checked with the attendant).

On the whole I would recommend this hotel for downtown stay in Indy, as it is located very near the circle, (several good cafes and breakfast spot near by if you don't want to eat in the hotel.)

  • Stayed: August 2013, traveled with family
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Thank brit_abroad_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGI-IndyDowntown, General Manager at Hilton Garden Inn Indianapolis Downtown, responded to this reviewResponded August 26, 2013

We appreciate your picking the Hilton Garden Inn- Indy downtown. We are centrally located so everything it is within a walk able distance.

It does appear that you notice our hotel had a different look then the rest of the Hilton Garden Inn. That is because this registered an historic building . This building was built in 1914, and was Fletcher bank at one time. It was renovated to a hotel in 2003.

We have had periodic issues with our elevators, and since you were not the first we have been authorized to upgrade all three elevators which is taking place now.

I hope you have a chance to come and visit Indy again, and if you do please let the front desk know to contact me.

Thanks again,

Richard Letko-GM

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Reviewed August 7, 2013

Thanks to your staff for providing my customers with an outstanding stay at your facility. The front desk personnel was outstanding in providing us with information and directions of the downtown area. They were very friendly and attentive. The Hilton Garden Inn of downtown Indianapolis assisted me in impressing my customers. We were in town to attend a factory tour at United Technologies. The rooms were to the usual quality that I expect from a Hilton property. Thank you again for helping me to impress my customers.

  • Stayed: July 2013, traveled on business
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Review collected in partnership with Hilton Garden Inn
Thank Gary B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGI-IndyDowntown, General Manager at Hilton Garden Inn Indianapolis Downtown, responded to this reviewResponded August 26, 2013

Thank you for the ultimate comment. When we are able to impress one of our guests clients then I know we have the right team in place.

I really appreciate you taking the time to let everyone know that we are working to give the best guests experience possible.

Thank you again,

Richard Letko- GM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Indianapolis Downtown

Address: 10 E Market St, Indianapolis, IN 46204-3027
Phone Number:
Location: United States > Indiana > Indianapolis > Downtown Indianapolis
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Romantic Hotel in Indianapolis
#16 Family Hotel in Indianapolis
#25 Business Hotel in Indianapolis
Price Range: $151 - $309 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Indianapolis Downtown 3*
Number of rooms: 180
Official Description (provided by the hotel):
Welcome to Hilton Garden Inn Indianapolis Downtown, an Indianapolis, Indiana hotel close to restaurants, museums and shopping. Relax in a spacious guest room or suite at this hotel in downtown Indianapolis, Indiana. Each guest room features a work desk, microwave, refrigerator, complimentary internet access and a 32-inch HDTV. Suites feature additional living areas with sleeper sofas. ... more   less 
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Also Known As:
Hilton Garden Inn Indianapolis Downtown Hotel Indianapolis
Indianapolis Hilton Garden Inn
Hilton Indianapolis

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