Hilton Garden Inns are usually my preferred Hilton property but when I checked in late on the evening of March 25th I was surprised and disgusted to find the previous guest's stuff in the shower (see photo). While this was bad enough, I also found an ugly stain, from some unknown substance, on the bathroon door jam and a chipped glass on the bathroom counter. I had to wonder what else might have been neglected.
In all fairness, the General Manager and Sales Director responded quickly with apologetic emails including a number of excuses and defending the reputation of this property. Also, there was promise to credit my account with a number of points for my trouble which, to date, has not happened. I've stayed at the Hampton Inn Downtown, just a couple blocks away, and will stay there again when I return as it was impeccably clean. I won't be staying at this HGI again.
- Official Description (provided by the hotel):
- Welcome to Hilton Garden Inn Indianapolis Downtown, an Indianapolis, Indiana hotel close to restaurants, museums and shopping. Relax in a spacious guest room or suite at this hotel in downtown Indianapolis, Indiana. Each guest room features a work desk, microwave, refrigerator, complimentary internet access and a 32-inch HDTV. Suites feature additional living areas with sleeper sofas. ... more less
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- Also Known As:
- Hilton Garden Inn Indianapolis Downtown Hotel Indianapolis
- Indianapolis Hilton Garden Inn
- Hilton Indianapolis