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All reviews lucas oil stadium tv selection cinnamon rolls parking pass convention center shuttle bus room was clean would stay here again baseball game front desk staff the breakfast area within walking distance awesome location attending an event bars and restaurants sitting area free breakfast
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Reviewed June 4, 2019 via mobile

Needed a place close to IUPUI. A little over a mile away. Directly across from Lucas oil. Easy in and out. Close to everything. Restaurants close by. Room was large and clean. There was some road noise but I slept fine. The breakfast had more options then just fruit and cereal which was nice. I recommend this hotel.

Date of stay: June 2019
Trip type: Traveled solo
Thank CrissyK3554
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PatsyM262, Manager at Holiday Inn Express Indianapolis Downtown City Centre, responded to this reviewResponded June 6, 2019

CrissyK3554,
Thank you for sharing your experience with us. We appreciate your business and hope to see you again.
Best Wishes

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 28, 2019

The negative is the front desk personnel. They pretty much act like they are doing you a favor to check you in and seem to get exasperated when you show up with questions or requests.

The room was pretty clean - much better than a much more expensive hotel in the same area we stayed in last year for a different meeting. We had no complaints.

The breakfast was pretty standard. Acceptable but not great. They, like other Holiday Inn Expresses have switched from their standard cinnamon rolls to Cinnabon which are not as good. Coffee was pretty good.

They do charge $20 per day for parking and they check cars frequently for parking passes and expired parking passes. At least they warn you on their web site which some do not do.

We would stay here again.

Date of stay: April 2019
  • Trip type: Traveled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank Ken R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PatsyM262, Manager at Holiday Inn Express Indianapolis Downtown City Centre, responded to this reviewResponded April 29, 2019

Ken R,
Thank you so much for taking the time to share your experience with us. I am sorry to hear that you had a negative experience with the front desk staff. We will be having a discussion with everyone, to ensure that everyone is responsive to guests needs and questions and that our guests are all treated with kindness and respect. Additionally, you will be happy to hear that IHG is bringing the old cinnamon rolls back. We hope you will come back and give us a second chance to impress you. Have a wonderful spring.

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Reviewed April 14, 2019

3rd year in a row we have stayed here. A very hectic hotel on Race Day. LOVE the double suites. Sleeps 5. Wish they had free breakfast like most Holiday Inn's. Everyone was courteous and helpful. Room was clean and we got early check-in. Cant wait for next year!

Date of stay: March 2019
Thank witchway32
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PatsyM262, Manager at Holiday Inn Express Indianapolis Downtown City Centre, responded to this reviewResponded April 15, 2019

Witchway32,
Thank you so much for your review. I am thinking that perhaps you have the wrong hotel however, because we do in fact have free breakfast here at the Holiday Inn Express. I think you may have stayed at the Holiday Inn that is behind us off of west st. I hope you have a wonderful spring.
Sincerely
Patsy M
Assistant General Manager

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Reviewed April 13, 2019

This is the 5th year we stayed at this location during the Firefighters Instructor Conference. Again, no complaints. I received a nice card from the manager for being an elite member and choosing their location.

All was good. Cannot recommend enough, especially if you are there for events at Lucas or the Convention Center.

This year we did use the shuttle bus to take us to some locations on the other side of the city. Both drivers were courteous and pointed out several areas of interest on the trips.

Thanks again for a great stay.

Room tip: Ask for an odd numbered room to get a view of the city, Lucas, and the Convention Center.
Date of stay: April 2019
  • Trip type: Traveled on business
    • Location
    • Sleep Quality
    • Service
Thank Jim W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PatsyM262, Manager at Holiday Inn Express Indianapolis Downtown City Centre, responded to this reviewResponded April 15, 2019

Jim W,
Thank you so much for the review! We are so glad you enjoyed your time with us and we hope to see you again at next years conference. Have a wonderful spring.
Sincerely
Patsy M
Assistant General Manager

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Reviewed March 17, 2019 via mobile

Great visit! Plenty of space for my family of four. Did have an issue with the toilet but maintenance came quickly.Loved being able to walk across the street to Lucas Oil Stadium. Looking forward to our next visit.

Date of stay: March 2019
Trip type: Traveled with family
Thank Grabert596
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PatsyM262, Manager at Holiday Inn Express Indianapolis Downtown City Centre, responded to this reviewResponded April 15, 2019

Grabert596,
Thank you for the review. We are so happy to hear that you enjoyed your time with us and we hope you will come back and visit again.
Sincerely
Patsy M
Assistant General Manager

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