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“nice room for business traveler”

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Holiday Inn Express Indianapolis Downtown City Centre
Ranked #45 of 185 Hotels in Indianapolis
Certificate of Excellence
Reviewed April 19, 2012

Stayed at this property during a recent business trip. Staff was very courteous, room clean and comfortable. Would recommend for business travel.

  • Stayed: March 2012, traveled on business
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Thank cynthia h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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196 - 202 of 251 reviews

Reviewed April 4, 2012

It was a great pleasure staying here. The facilities, personjnel, and allenities were all great! There SHOULD, however,be a clock in the swimming pool area and adjacent gymnasium. The complimentary breakfast was fantastic! The food was absolutely delicious! I gotm along great with all employees. Patty is an ideal housekeeper! She has a great personality!

Room Tip: Establish good rapport with the front desk clerks. Then trust their judgment and advice.
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  • Stayed: March 2012, traveled solo
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Thank Robert R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 23, 2012

My husband and I were en route back to Chicago from our anniversary vacation and decided to stay in Indianapolis for the night before our last stretch back home. We booked this hotel because it had a decent rate for a hot tub room. At first we were disappointed to have to pay a 12 dollar fee just to park on the premisis. Did feel very hospitable. Other than that the downstairs of the hotel was very nice. The breakfast in the morning was very good for a complimentary hotel breakfast. And the room it self was spacious and well decorated.
Our complaint came as night fell and people on our floor )4th) began to take showers. Apparently because we were at the end of the hall the water pipes or pumps or SOMETHING was right by our walls, therefore everytime someone turned on water or something we had this intensely loud noise like that of a pump in our room. It sort of took away from the feel of a romantic hotel room. But we were deal with it by trying to turn the TV up, since we couldn't hear the TV over the sound of the room. But then we tried to go to sleep, and that noise kept us up ALL night!! DO not go to this hotel, at the very least do not get a hot tub suite if you want to sleep!!
The worst part about this was that when we complained about this in the morning, we were not offered any compensation or anything!! She just said that she would check into this problem!! Guests should be treated with respect and concern!

Room Tip: NOT at the end of the Hall!
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  • Stayed: March 2012, traveled as a couple
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Thank orangeelephant87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Indianapolis Downtown City Centre, responded to this reviewResponded April 22, 2012

orangeelephant87,

First of all, thank you very much for your recent stay. I am so sorry to see you did not enjoy your overall experience with us. We are sorry the noise from the water pipes disturbed your stay. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We hope that you give us another chance to make your stay as best as it can be.

Ben J
IHG Care

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 16, 2012

Coming from someone who travels quite frequently... this hotel was absolutely A-M-A-Z-I-N-G!!!! Everything about this hotel is perfect, inside and out!!!! First off let me tell you that my stay was for an entire month. When having to travel this long on business you pray for hotels like this! I have never in my life seen any hotel or their staff go above and beyond as our friends at the holiday inn express downtown city centre did!!! They truly care about their guests! Their ultimate goal is EXCELLENCE in customer service! My stay was not only the most memorable hotel experience ever, but it was hard to leave such an awesome place where I felt welcomed and comfortable daily!
To Jerry M. and the ENTIRE HIX staff Thank you, thank you, thank you.. from all +100 of our S.A.F.E. travel team... we thank you from the bottom of our hearts, you truly treated us like ROYALTY!!! Can't wait for Indy to host another Super Bowl!

  • Stayed: January 2012, traveled on business
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Thank BridgetteChavez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 31, 2011

In town for work. Hotel is great location if you are going to see the Colts Staff is pleasant, rooms clean.

  • Stayed: December 2011, traveled on business
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Thank T K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 26, 2011

The hotel laundry did not work properly (washer or dryer).

If you are staying on a Saturday night, be warned that you may not get to sleep before 2am. There is a night club on the back side of the building and I was not warned about the loud music. Had I known, I would have booked a room on the front side or stayed elsewhere. The hotel staff did not seem overly concerned nor did they offer to move me to another room.

  • Stayed: November 2011, traveled with family
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1  Thank Bill W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 2, 2011

Hotel was perfect for attending the Colts game. Location for downtown was also very good. Rooms were nice and clean, water pressure in shower was great!!! Morning breakfast was normal for Holiday Inn, however the coffee was excellent. Staff was friendly, except for shuttle bus lady. Did not like the $5 charge to use the shuttle bus. Parking was $12 and lot is small. Over flow parking is in a near-by parking garage that we had to use 1 night. Rooms facing stadium may hear road noise, but we had no problem.

  • Stayed: September 2011, traveled with friends
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1  Thank watchdog513
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Indianapolis Downtown City Centre

Address: 410 S Missouri St, Indianapolis, IN 46225-1148
Phone Number:
Location: United States > Indiana > Indianapolis > Downtown Indianapolis
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Swimming Pool Wheelchair access
Hotel Style:
#54 Business Hotel in Indianapolis
Price Range: $110 - $346 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Express Indianapolis Downtown City Centre 3*
Number of rooms: 108
Official Description (provided by the hotel):
Discover the newly renovated Holiday Inn Express Hotel & Suites Indianapolis City Centre, located in beautiful downtown Indianapolis. Enjoy sensational shopping, exciting nightlife, as well as both professional and amateur sporting events all within walking distance. This downtown Indianapolis hotel is conveniently located off I-70, two blocks south of the Indiana Convention Center and footsteps from the new Lucas Oil Stadium - home of the Indianapolis Colts! The Holiday Inn Express Hotel & Suites Indianapolis City Centre offers a fresh decor with inviting rooms which were recently renovated in 2009. Upgrade to a romantic whirlpool room or a spacious suite with kitchenette. This downtown hotel offers affordable meeting space, indoor pool, whirlpool, exercise room, Suite Shoppe convenience store, and guest laundry facilities. A complimentary hot Express Start breakfast is available daily featuring signature cinnamon rolls and a rotating menu of hot items. Our attractive guest rooms include free high-speed Internet access and flat panel HDTVs with movie channels. Shuttle service is available in the immediate downtown area for a nominal fee, based on availability. The hotel is located 20 minutes from the Indianapolis International Airport. The 'Green Line' airport shuttle provides inexpensive door to door transportation. Affordable parking available on site. Enjoy our 100% Smoke Free environment. ... more   less 
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Also Known As:
Holiday Inn Express Indianapolis Downtown City Centre Hotel Indianapolis
Holiday Inn Indianapolis
Indianapolis Holiday Inn

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