Upon our arrival, after check-in, we entered our room and turned on the air conditioner. It took approximately an hour before it started to cool, and didn't really cool at all. We had the janitor in our room to help who said the A/C wasn' tworking and would have to switch it out with another. In the meantime, the toilet wouldn't flush. When all was said and done, we were finally able to get to bed after 11 pm just to get up at 4 am. The toilet issue was not completely resolved; however, and we, the guests, had to use a plunger all next day in order to use the toilet because their wasn't an avaialble maintenance person until evening! Are you kidding me?
I then called Best Western after we left (no manager onsite the entire weekend), and it took almost a month for the front desk manager to tell me he couldn't do anything because I booked through Travelocity. Now I have to be compensated through Travelocity....good luck there. I wil never stay at this location again! The service is HORRIBLE.
And, to top it off, the headboard on the bed was dirty! Full of dust!
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- Also Known As:
- Best Western Indianapolis South Hotel Indianapolis
- Indianapolis Best Western