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“Just passing through Indy”

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Best Western Indianapolis South
Ranked #64 of 179 Hotels in Indianapolis
Middlebury, Indiana
Level Contributor
41 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Just passing through Indy”
Reviewed December 30, 2013

One thing I like about Best Western is that there are generally no surprises. Our room was clean, Wi-Fi connected immediately. Breakfast was good. Very close to many different places to eat. . Though it was winter I must add that one thing I like about Best Western, for those of you who tour on a motorcycle, they allow you to park your bike right out front. .Often right under the front drive- up over hang area which is generally viewed by a surveillance camera. Clean room, a comfortable bed, great breakfast and your down the road again! Check out their Ride Rewards card for those that travel on a motorcycle.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank Tom K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aj S, Front Office Manager at Best Western Indianapolis South, responded to this review, January 13, 2014
Dear Member,

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 317-888-5588.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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321 reviews from our community

Traveler rating
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128
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
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English first
Gleason, United States
1 review
Reviewed December 20, 2013

nice people running hotel, fridge in room nice and 2nd room had microwave also. East to get to off I-65 and plenty to eat in walking distance. Price point is perfect to be 10 mins outside indy. had loud kids next door to 1:30 am and lady running front desk came up to room and asked them to stop personally!!!!!

  • Stayed December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Justin M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aj S, Front Office Manager at Best Western Indianapolis South, responded to this review, January 13, 2014
JustinM,

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 317-888-5588.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Marysville, OH
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed December 9, 2013

Stayed at BW Indy South on Sat. 12/8 for the Big10 Champ game. Check in was great, service was awesome, rooms clean and efficient. Bed was a little firmer than we prefer but had the same great BW pillows! Really impressed by how quiet it was, especially on a big football weekend. Breakfast wasn't very impressive, but we usually just grab coffee and a danish. Overall we were very impressed and will stay again.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank JackEWilson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aj S, Front Office Manager at Best Western Indianapolis South, responded to this review, December 13, 2013
Dear JackEWilson,

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 317-888-5588.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kentucky
Level Contributor
18 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed November 11, 2013

First time staying here for our trip to Lucas Oil Stadium. Quick 10 minutes from the stadium. Easy access to just about everything you would need. Plenty of restaurants choices. Chose to use the 10% off at Texas Roadhouse across the parking lot; not so good; choose something else. Room was clean and beds were comfortable as usual. Very quiet as with most BWs. Bathroom could have been a bit more clean. Overall, great value for the location.

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank RAM17x
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aj S, Front Office Manager at Best Western Indianapolis South, responded to this review, November 28, 2013
Dear RAM17x,

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 317-888-5588.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Knoxville, Tennessee
Level Contributor
6 reviews
4 hotel reviews
Reviewed November 11, 2013

Great service. Clean room and great location. The staff were all very friendly and went out of their way to make sure we had a good experience. The hotel itself is great but the location makes it even better. There are multiple restaurants within walking distance from the hotel and plenty of shopping centers nearby. Also located near interstate which makes it easy to get around town much easier.

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank lukesgc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aj S, Front Office Manager at Best Western Indianapolis South, responded to this review, November 28, 2013
Dear lukesgc,

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 317-888-5588.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed November 7, 2013

Love this place. Perfect area for our needs. We stay here every year and plan to stay again next time we are in Indy. There are plenty of restaurants and shopping in this area. And if you follow Southport Road to the left out of the Hotel, you will find the best Donuts in the World at Long's Bakery.

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank susandX4475OX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aj S, Front Office Manager at Best Western Indianapolis South, responded to this review, November 28, 2013
Dear TripAdvisor Member,

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 317-888-5588.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Germantown, United States
1 review
Reviewed November 5, 2013

Poor customer service, clerks tell you one thing just to get you to stay at the hotel, all lies. Promises are made to call you back when you forget items, but no one calls you back. Items are never found or maybe staff keeps the items that are left by mistake. Manager hung up the phone when I was talking to him. Would not stay here again!

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Karen H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aj S, Front Office Manager at Best Western Indianapolis South, responded to this review, November 28, 2013
Dear Karen H,

Thank you for completing the survey regarding your recent stay at our property.

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

If I can provide any assistance, please don't hesitate to contact me directly at 317-888-5588.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Best Western Indianapolis South

Property: Best Western Indianapolis South
Address: 4450 Southport Crossing Drive, Indianapolis, IN 46237
Phone Number:
Location: United States > Indiana > Indianapolis
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Swimming Pool Wheelchair access
Hotel Style:
#13 Best Value Hotel in Indianapolis
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Best Western Indianapolis South 2.5*
Number of rooms: 64
Reservation Options:
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Also Known As:
Best Western Indianapolis South Hotel Indianapolis
Indianapolis Best Western

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