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“Good job of maintaining an older hotel!” 4 of 5 bubbles
Review of BEST WESTERN Indianapolis South

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BEST WESTERN Indianapolis South
Ranked #76 of 178 Hotels in Indianapolis
Brazil, Indiana, United States
1 review
“Good job of maintaining an older hotel!”
4 of 5 bubbles Reviewed August 18, 2012

No elevator so the 2nd story is off limits to those who can't climb stairs. It was a very friendly staff and a very clean and well maintained facility. I had stayed there a few years ago and they have maintained it well. It was clean and I loved the "clean remote" for the TV as that is the one thing that spreads more germs than any in a hotel room. The beds were comfortable and we felt very much at home. I was able to use the computer in the front lobby to check my email and the hot breakfast was very good and filling. We would recommend this to anyone as it was very comfortable and close to restaurants and shopping and not far to downtown Indy.

Room Tip: Stay downstairs if you can't climb stairs.
See more room tips
  • Stayed August 2012, traveled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Jumarwoods
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aj S, Front Office Manager at BEST WESTERN Indianapolis South, responded to this review, August 19, 2012
Dear Jumarwoods,

Thank you for reviewing our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 317-888-5588.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

301 reviews from our community

Traveler rating
    107
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    58
    34
    26
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114
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
  • English first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
IN
1 review
4 of 5 bubbles Reviewed August 1, 2012

I booked this hotel off of Hotwire thinking that it was likely one of the other hotels in the general area (several within a few hundred yards). I was skeptical when I viewed this hotel online, as well as in person, due to it's dated exterior. I was pleasently suprised once I checked in.

The carpet is as dated in this hotel as the exterior, but it is clean. The bathrooms were large, clean, and had excellent water pressure. My room (220, king bed) had a new flat panel HD television, although the furniture was somewhat dated. You can tell that there are strives being made to update the hotel as resources become available to do so. The staff was very friendly at check-in (manager AJ) and helpful/responsive when a problem occured (night shift personel).

While I was out during the evening, the AC in my room stopped working. When I arrived back at the hotel, the room was very warm (being that this was July 31st). After a call to the front desk, an employee was in my room to look at the AC within two minutes. Great service. After not being able to correct the issue within a few minutes, I was offered a new room, which I accepted.

The new room was an upgrade (226, king bed, jaccuzzi tub). My girlfriend loved the tub, and the AC worked great. Again, another very clean room, also with a flat panel TV.

The beds in both rooms were very comfortable (exceeded expectations) and very clean.

Don't let the exterior and the dated corridors fool you, the rooms in this hotel were just as comfortable and clean as the other hotels in the area. I would dare to say that the staff was more courteous and responsive than what I would have recieved at local competitors.

A great value. A three-star room at a two-star price. Great customer service. I would definitely stay again. The hotel is clean and revamped in all the right places.

  • Stayed July 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank UK8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aj S, Front Office Manager at BEST WESTERN Indianapolis South, responded to this review, August 3, 2012
Dear Valued Guest,

Thank you for reviewing our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 317-888-5588.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brookshire, Texas, United States
2 reviews
2 of 5 bubbles Reviewed July 20, 2012

I am sorry to write this but I have to. We checked in on July 16 and out (for the last time) today.
Our room was 102. It was FILTHY! The floor was so dirty that we wore socks and they are black. Stained box spring covers (Thank God they did not have bedspreads). The bathroom looked clean at first glance until you looked in the corners and tub. This is the forth or fifth time we have stayed there but no more. We were visiting family and were only there to sleep. If I would have had to spend time in room we would have left Tuesday. Save yourself go to another hotel in the area.
Ed Tolle, Brookshire, Texas

  • Stayed July 2012, traveled with family
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Ed T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aj S, Front Office Manager at BEST WESTERN Indianapolis South, responded to this review, July 30, 2012
Mr. Tolle,

Thank you for reviewing our property.

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

If I can provide any assistance, please don't hesitate to contact me directly at 317-888-5588.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Indianapolis hotels

Central KY
Level Contributor
51 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
1 of 5 bubbles Reviewed May 23, 2012

1st off, ignore the pics of the pool because you will probably find it closed, by the Health Dept., like we did. Fortunately I only booked my family's stay for 1 night. 1 reason for choosing this locale was the indoor pool. I saw other bad reviews but silly me, ignored them. Lesson learned. Upon entering the lobby I saw the Pool Closed sign. I was told the mgr didn't feel it was safe to open it. She had nothing to do with it; it was closed by the State Health Dept.! I was offered some sort of discount to use at a later date. We'll see if that is ever emailed to me. She would not give us any kind of discount for our current stay. So I take the key, we drive around the side to go to the room. Problem there is, there were no room #s on the door. Yet another inconvenience. They were "renovating" in our hall. There was drywall dust & ships all over the hall floor. Yes I did see a vacuum setting in the hall. It wasn't until early the next morning that it was used. Also, there was a huge area of mold on the wall of the hall as we entered. How safe is that? The room itself was fine, typical hotel. Beds were comfortable. Older tv.Good water pressure in shower. Breakfast was fine (note: only runs 6a-9a & dining area holds 15). Advice: don't come expecting to use the pool (acc to other reviews it may or may not be open) & expect an older Best Western. We will not be staying in this location again! I have pics to share, will upload them in next day or 2.

Room Tip: We requested non-smoking, that is what we got. We were in lower level rm 101 & it was quiet but...
See more room tips
  • Stayed May 2012, traveled with family
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank teachingmom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aj S, Front Office Manager at BEST WESTERN Indianapolis South, responded to this review, July 30, 2012
Dear Valued Guest,

Thank you for reviewing our property.

I would like to address each of your issues accordingly.

1) Pool closure- Yes, the pool was closed be the Health Dept., this however was the result of a mechanical malfunction that was only brought to our attention during the monthly inspection. It was an issue not easily identified by persons not specifically trained in pool maintenance. I do apologize for this inconvenience.
2) No room # on door- Our desk staff should have given clearer instructions as to where your room was. I have spoken with the team member who check you in and explained the importance giving our guests all the information they need for a great stay.
3) Painting mess and "mold"- Due to his ineptness with these issues the contractor working this project was dismissed.

I would ask you consider giving our property another chance. Please contact me via email- bestwesternindysouth@gmail.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
charleston, il
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed May 21, 2012

Stayed at this hotel in September 2011, great experience, great room, received a little gift bag when we checked in & upgraded to a different room. Just stayed May 18th., nothing exciting when checked in, the room #136, had tile missing in the bathroom, no coffee pot, the door would not open or shut easy. Still an OK hotel, but not like what I had in September

  • Stayed May 2012, traveled with friends
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank whitestang64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aj S, Front Office Manager at BEST WESTERN Indianapolis South, responded to this review, July 30, 2012
Dear Valued Guest,

I want to personally apologize for your experience. I ask you to give us another chance to wow you again. Please contact me via email on your next visit to Indy.
My email- bestwesternindysouth@gmail.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saint Charles, Illinois
Level Contributor
60 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed April 12, 2012

We stayed in the best western south in april 2012. Hotel was reasonably prices. Rooms were large and clean. Room was quiet. Breakfast included eggs, cereal, waffles, coffee, fruit and was more than enough. Staff was friendly and helpful. Texas Roadhouse across the street as well as a sport bar. Lots of hotels and restaurants in the area. The Neighborhood was nice. Wifi in the room and a computer to share in the lobby. I would stay there again

  • Stayed April 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank thepawlaks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aj S, Front Office Manager at BEST WESTERN Indianapolis South, responded to this review, July 30, 2012
Dear Valued Guest,

Thank you for reviewing our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 317-888-5588.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Colonial Heights, Virginia
Level Contributor
98 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
2 of 5 bubbles Reviewed April 9, 2012

I requested a room with a fridge which are only accessible by stairs on the second floor; no elevator. The hallway smelled of smoke although it was a non-smoking room and it passed my white sock test (read my other reviews to understand). The bathroom was gross! The floor was caked with a cleaner buildup--think Swiffer wet jet but never using water to remove the residue. The air conditioner was so loud and old!

The breakfast was good and very diverse. The check-in times were very flexible, I checked-in early and during breakfast a family checked-in early and were even able to enjoy the breakfast since the hotel employees were late to work.

The only downfall was a not so pleasant guest with a sense of entitlements to immediate access to the hotel's computer although I only spent six minutes on it. If she felt entitled, I think she should have paid for a room next door at the Fairfield Suites.

Room Tip: Second floor rooms are accessed by stairs only.
See more room tips
  • Stayed April 2012, traveled solo
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank LoriLions
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aj S, Front Office Manager at BEST WESTERN Indianapolis South, responded to this review, July 30, 2012
Dear Valued Guest,

Thank you for reviewing our property.

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

I have spoken with the Director of Housekeeping about the floors in the bathrooms and to the Director of Engineering about the AC.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

If I can provide any assistance, please don't hesitate to contact me directly at 317-888-5588.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Indianapolis South

Property: BEST WESTERN Indianapolis South
Address: 4450 Southport Crossing Dr., Indianapolis, IN 46237-3697
Phone Number:
Location: United States > Indiana > Indianapolis
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #76 of 178 Hotels in Indianapolis
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN Indianapolis South 2.5*
Number of rooms: 64
Reservation Options:
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Also Known As:
Best Western Indianapolis South Hotel Indianapolis
Indianapolis Best Western

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