We had a 3 night stay here for a family mini-getaway. Let me start with the positives:
When we arrived in our room, we were greeted by a "critter" on the bed (made of towels) holding a bottle of water and bag of snack chips. There was also a letter addressed to me personally welcoming me to the property and thanking me for my business. We found this to be an ideal location for visiting the Natatorium at IUPUI and the Children's Museum. There seemed to be enough parking. We did sign on to the free WiFi, which seemed to work well.
Jake and the other desk staff were most gracious and accommodating, from reservation to check in to check out. Questions were quickly answered, directions to our local attractions were provided expertly and extra towels were immediately made available. There are two "valet" carts for guests to use to tote their belongings and thankfully this five floor hotel has two working elevators! The lobby was inviting and had two computers for guest use. There were clusters of couches and chairs for lounging. Everything seemed clean.
Teresa- the breakfast goddess- was supremely proficient and kind. She kept the breakfast well stocked (first morning was scrambled eggs, biscuits with sausage gravy; second morning was scrambled eggs and sausage patties; third morning was scrambled eggs and sausage links)- and there was plenty of yogurt, hard boiled eggs, dry cereal/milk, warm cinnamon rolls, bagels, mini muffins, bread, English muffins and coffee(variety of flavors!), and juices every day. There was a "make-to-order" pancake maker that didn't seem to be in use. Teresa's most gracious kindness was working with our family's food allergies and providing an alternate protein for us. Everything was very clean and Teresa is a wonder-woman!
The King Suite- The room seemed clean and in good repair (except for a few scuffs the chair made on the desk and a tear in the shower curtain ring). The multi layer curtains blocked the outside light very well. Noise from above and next door didn't seem to come through (we were on the 3rd floor). The room had one king bed kind of off to the side. There were two FIRM and two SOFT pillows for guest comfort.
At the foot of the bed was a large multi drawer dresser, upon which the TV sat (and could swivel to view from the bed or the pull out sofa). Parallel to the dresser was the pull out couch (we did NOT open the couch). On the wall opposite the bed was a good sized desk and comfortable chair. The room did have a coffee table between the couch and TV which afforded extra storage. There were plenty of outlets for charging personal electronics.
A counter bar and two stools (a little too tall for the bar) separated the living/sleeping area from the "kitchen" space. Between the door and sink was a "closet" style space, adequate hangers and a sling for your suitcase. Bedding for the pull out couch was stashed above. The mini fridge did not have any kind of freezer compartment, but the back of the fridge was cold enough to freeze some items! The microwave was clean and worked well. The room came with a roll of paper towels. There was a small coffee maker and supplies for it -but we didn't use it on this trip.
The bathroom was clean, but navigating the space with the door open into the bathroom was difficult if more than one person was involved. The shower curtain was on a curved rod which made for lots of space inside the shower. The shower head had adequate pressure and could be adjusted to different streams. The water pressure and temperature did not fluctuate an unexpected amount during use. The tub had buttons and jets, like a spa tub. There were plenty of disposable cups and an ice bucket. It was a pleasant surprise to find complimentary Bath & Body Works products - although I found it unusual to find a bath gel, conditioner and lotion but no shampoo... there were bar soaps, too. The hair dryer was working, but it is a small appliance and did not have a lot of power. The fan was working, but didn't seem to be able to keep up with the steam produced by the shower.
We did use the indoor pool. On our first attempt to use the pool, we found maintenance replacing some windows in the "solarium" wall - so it was closed. On our second attempt, we found the pool had been well used by some raucous guests who left the entire pool area swamped by their squirt gun and splash play. There was a hotel staff collecting used towels and putting fresh towels out for guest use. Our third attempt found the pool in use but room for all. There was a shower feature on the pool deck, but it was broken.
We did not use the fitness area, but it had two treadmills and climber-type machine. I think there were free weights, too. Our floor also had coin-op laundry facilities, but we didn't use those. There was a pop vending machine on our floor and snack vending on the first floor.
This property is just off Shadeland Avenue at I-70 just west of I-465. Shadeland has typical fast food restaurants like Subway, Arby's, McDonalds and Wendy's within a few blocks south. There is also a CVS to the south. For sit down dining, you can find a Bob Evans and a Red Lobster very close by. We saw another guest carry-in Texas Road House, but I am not sure of its location.
Now, for the areas that can improve:
Despite the nice greeting in the room, it was a challenge to find which of the many drawers in the room had the hotel information/policy book. And there was no "do not disturb" placard to be found. The room also did not have a safe. And there we no trash can liners in any of the three cans (but the front desk provided them at my request).
It would be a great move by corporate to have allergy statements for their breakfast items!
When we tried to cool the room a little more, the compressor was EXCESSIVELY noisy! When we turned it back to a more moderate setting, the a/c unit was still a little noisy, but was tolerable.
The hotel's "green" policy on linen usage-exchange. There is a little card on a bedside table that instructs the guest to place the card on the bed if the guest wants the linens changed. And in the bathroom hangs a little card that says any towel on the floor will be exchanged but any towels left hanging up will be left for re-use by the guest. We did NOT put the placard on the bed and we DID leave our towels hanging. I even put the floor mat on the edge of the tub to be reused. (we did leave the washcloths on the floor). We returned after the first night stay after housekeeping had been through the room to find an immaculately made bed with fresh sheets and all of the towels in the room had been replaced! I happened to return to the room before 9:15am after the second night and encountered housekeeping in the room. She had made the bed and didn't change the sheets( per the absence of the little card) and I can verify that she didn't change sheets because she left the remote in the bed as she made it! Towels were left as we left them. Trash was removed and liners were placed back in the cans.
This is from the hotel's website:
Refreshment / Kitchen
Let it be known there were NO plates or glassware anywhere in the room! (plastic cups/foam coffee cups were provided) When I asked at the desk, they suggested we use the foam plates from the breakfast area.
The tub- well, it looks like a spa tub. It has all the jets, intake and buttons for a spa tub. BUT IT IS NOT a spa tub. Be advised.
Now on to the pool- apparently, the Holiday Inn Express was being gracious and allowed guests from the neighboring property to use their pool due to issues at the neighboring pool. However, it did make for a crowded space and may have contributed to the swamping of the pool area. The pool was VERY cloudy, which indicates the chemistry was off. The chlorine was also too high (but I guess better too high than too low for the numbers of bodies using the pool). The pool shower- as I mentioned it was broken- and it should be noted that water that was trickling out was SUPER HOT- thankfully no one was hurt by it.
The 3rd floor ice maker was out of order and guests were instructed to use the 1st floor machine.
This hotel was a nice stay for us, however, it isn't the type of property we typically use. If needed, we would return. This would be an IDEAL room for a couple or a group of friends.
- Official Description (provided by the hotel):
- located on Indy's east side, specializes in outstanding guest service and immaculately clean accommodations. ... more less
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- Also Known As:
- Holiday Inn Express And Suites Indianapolis East Hotel Indianapolis
- Indianapolis Comfort Suites
- Comfort Suites Indianapolis East