We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“In-your-face friendly”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Holiday Inn Express and Suites Indianapolis East
Ranked #78 of 186 Hotels in Indianapolis
Reviewed June 1, 2012 via mobile

I have nothing against a friendly staff but this was a bit too much. Adam at check-in was just right. Several other hotel staff were over the top in a way that wasn't entirely appropriate or welcome. The room was large and the furniture fine but the room layout didn't take advantage of the space. The sofa was placed in a location without adequate lighting to sit and read. Lots of extra space leading to the bathroom. Why not put a sink there with the counter, refrigerator, microwave and coffee maker? Breakfast buffet perfectly okay but not exceptional. No hot item for vegetarian. Good price.

  • Stayed: May 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
2  Thank VTLongTimeTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded July 15, 2012

Dear VTLongTimeTraveler,

Thank you for your candid review. I am pleased you liked our breakfast. I would like to apologize that you found the behavior of some of our staff inappropriate. We take all reviews positive and negative very seriously, and your feedback will help us improve for our next guest or your next visit.

Sincerely,

Pam G.
Case Manager
IHGCare

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a ReviewReviews (158)
Traveler rating
Traveler type
Time of year
Language

143 - 149 of 158 reviews

Reviewed May 26, 2012

This was the first time we had stayed at this hotel and would gladly return again. The room provided was excellent as was the free breakfast.
The receptionist on checkout - Sonia - was very friendly and took a genuine interest in our visit to e hotel and travels going forward - she even provided us with extra bottles of water and snacks for the journey.
Stayed one night 20th May 2012

  • Stayed: May 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank badgerme
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 24, 2012

My husband and I were attending an event an hour away on Saturday and decided to stay in Indianapolis Friday and Saturday night. We came back to find my diamond earrings were missing. All of my other jewelry was still hidden where I left them but the earrings were gone. We called the police to file a report and it was discovered through the video the police officer watched while investigating that three hotel employees were in our room! The cleaning person, manager AND the breakfast lady. No clue why the breakfast lady would be in our room. We were running a race that day and we did not order breakfast or have any other type of room service the evening before. The hotel said they have never had a problem like this before and they would not do anything for me since the police did not make an arrest. We will never know if the hotel will hold the person responsible through their own investigation so it is very likely that the thief is still employed there.

Room Tip: Would not recommend this hotel
See more room tips
Stayed: April 2012, traveled with friends
4  Thank lillb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express and Suites Indianapolis East, responded to this reviewResponded June 14, 2012

Dear lillb,

Thank you for taking the time to write your review on Tripadvisor. We apologize for any inconvenience experienced during your stay. We are sincerely concerned when situations like these occur, and would like to investigate further. We have sent you a private message to obtain additional information about your stay.

Sincerely,

Myrna M
Case Manager
IHGCare

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 17, 2012

We were in town for a family funeral. We'd stayed at a Fairfield nearby for the first few nights (which was a dissapointment), then switched to the Holiday Inn Express for the last two. What a difference! Much better breakfast at the HIE, and the room difference was like night and day! The HIE had a spacious layout with updated decor, and lots of natural light. I'd requested a quiet room and...that's what we got. The HVAC was VERY quiet and worked great. Bed, pillows, kitchenette.......all were great. The internet connection was flawless. Since we have family on Indy's east side, we'll DEFINITELY do this hotel again!!!!

Room Tip: Ask for the highest floor if you want the quietest rooms.
See more room tips
  • Stayed: April 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank ChevyCamaro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 19, 2012

I stayed at this hotel for 10 days while working at pre-Super Bowl and ultimately Super Bowl and I can't say enough about the staff. The rooms are comfortable and spacious, I had a Executive Suite, and it was a treat to come home to after a long day at the stadium. The staff from the front desk to the breakfast crew are very helpful and a pleasure to deal with. Adam at the front desk and Mother Theresa at the breakfast room in the morning are a plus for this hotel. Good access on and off the highway into the city and plenty of food options nearby. I would definitely recommend on the staff alone!!

  • Stayed: February 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank franco b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 9, 2012

We recently stayed here for my daughter's cheerleading competition. I wanted to avoid staying downtown and it's higher prices/business/costly parking. This was perfect! Great location, lots of food nearby, 10 minutes to downtown. The rooms were clean, large and very nicely decorated-very modern. The hotel looks new.Microwave and fridge were very convenient. Good breakfast selection, make your own pancakes (not waffles), cereal, yogurt, baked goods (muffins bagels etc) toast, orange/apple juice, fruit and also they had hot offerings such as scrambled eggs/biscuits gravy/sausage I think it changes daily. Internet/business centre in lobby.
The pool is small-average, neat shape my kids liked it. The room itself is kind of chilly but my kids didn't mind they said the water was great. No hot tub. The pool area was clean. It says pool closes at 10 pm but it is not enforced. Work out area with modern equipment. I truly enjoyed staying here. The staff was courteous. No complaints. Bob Evans across the parking lot. Great stay, we will be sure to book here again when we are in the area!

Room Tip: We stayed on the main floor and it was perfect.
See more room tips
  • Stayed: January 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank 3girlsandaguy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 10, 2011

Safe neighborhood. Clean rooms. Friendly staff. Convenient location

  • Stayed: October 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank erperp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Indianapolis hotels
0.2 mi away
Fairfield Inn & Suites Indianapolis East
6.9 mi away
Holiday Inn Express Indianapolis - Southeast
0.2 mi away
Candlewood Suites Indianapolis East
Candlewood Suites Indianapolis E...
#99 of 186 in Indianapolis
88 reviews
Show Prices
Show Prices
Show Prices
0.1 mi away
Comfort Inn East Indianapolis
Comfort Inn East Indianapolis
#103 of 186 in Indianapolis
75 reviews
3.5 mi away
Baymont Inn & Suites Indianapolis
0.1 mi away
Baymont Inn & Suites Indianapolis East
Baymont Inn & Suites Indianapoli...
#138 of 186 in Indianapolis
599 reviews
Show Prices
Show Prices
Show Prices

Been to Holiday Inn Express and Suites Indianapolis East? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Holiday Inn Express and Suites Indianapolis East

Address: 7035 Western Select Dr, at I-70 and Shadeland Ave, Indianapolis, IN 46219-1763 (Formerly Hawthorn Indianapolis East)
Phone Number:
Location: United States > Indiana > Indianapolis
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#30 Family Hotel in Indianapolis
#66 Business Hotel in Indianapolis
Price Range: $84 - $178 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express and Suites Indianapolis East 2.5*
Number of rooms: 90
Official Description (provided by the hotel):
located on Indy's east side, specializes in outstanding guest service and immaculately clean accommodations. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with IHG, Priceline, Booking.com, Expedia, Hotels.com, Travelocity, Hotwire, Orbitz, Cancelon, TripOnline SA, getaroom.com and HotelQuickly so you can book your Holiday Inn Express and Suites Indianapolis East reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Express And Suites Indianapolis East Hotel Indianapolis
Indianapolis Comfort Suites
Comfort Suites Indianapolis East

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing