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“Thanksgiving in Indy”

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Hilton Indianapolis
Ranked #15 of 178 Hotels in Indianapolis
Certificate of Excellence
A TripAdvisor Member
“Thanksgiving in Indy”
Reviewed December 3, 2013

Our family had to meet in Indy for Thanksgiving. The two older kids missed their dogs and requested I bring them. I found out the hotel was dog friendly. Everyone was friendly and accommodating. We love staying here because it's close to everything in the downtown area.

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonIndy, General Manager at Hilton Indianapolis, responded to this review, December 10, 2013
Indianapolis is such a great city to meet up with family for the holidays and we are thrilled you chose to stay with us at the Hilton Indianapolis Hotel & Suites. As you mentioned, our hotel is indeed pet friendly and it is great to know your children were able to be reunited with their four legged friends. Our associates will be so glad to know you found them to be accommodating. We hope you will join us again for another great stay.
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1,175 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (126)
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English first
keller, United States
1 review
Reviewed December 3, 2013

Hotel was an excellent value. King suite is huge and cost the same as most regular rooms. Really enjoyed our stay. We had a connecting queen room that had been totally updated. Perfect place for large family gatherings.

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Emily J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonIndy, General Manager at Hilton Indianapolis, responded to this review, December 10, 2013
We couldn’t be happier to learn you enjoyed the convenience of our hotel as well as comfortable stay! We always want the value of our service and quality of our accommodations to be parallel to our prices and we are delighted to have met your expectations so completely. It would be our pleasure to welcome you back again to the Hilton Indianapolis Hotel & Suites, thank you for your review.
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Lafayette, IN
Level Contributor
39 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed December 1, 2013

My boyfriend and I visit Indianapolis quite frequently to attend sporting events, concerts, etc. We were there for an overnight and truly had a great experience. The rooms were very spacious and large, and well maintained. Our room was located near the service elevator, which was very loud. While my boyfriend was taking a bath, the service elevator was running, and it was quite disturbing on an otherwise relaxing bath. We called to the front desk to make sure that was normal, and they apologized and it soon thereafter stopped. When we went to leave our room for the game, there was an envelope under the door that contained two vouchers for a free breakfast buffet in their restaurant, and a kind, handwritten note from the maintenance man apologizing for our trouble! How kind of them, and unexpected! For the price that we paid for the hotel, I will definitely be willing to come back here again.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank seworc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonIndy, General Manager at Hilton Indianapolis, responded to this review, December 10, 2013
Your glowing review is greatly appreciated! Thank you for taking the time to mention our hospitable service at the Hilton Indianapolis Hotel & Suites. We will certainly pass along your kind remarks to everyone here. Indianapolis has so many great events and activities to take advantage of and we are delighted you and your boyfriend enjoyed your stay so close to it all. It was a pleasure to accommodate you and we hope you'll have the opportunity to visit us again soon.
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sydney, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed November 27, 2013

Never have I experienced such poor staff attitude and unhelpfulness. The noise was so loud, that 2 calls to reception at midnight and 2am did nothing. I felt like I was staying in a school camp and not the Hilton

  • Stayed November 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank Tracey T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonIndy, General Manager at Hilton Indianapolis, responded to this review, December 3, 2013
Thank you for letting us know about your recent experience. On behalf of our team, please accept our sincere apologies for any inconveniences that you experienced during your stay with us. We never like to learn when a guest was not satisfied with their visit and it is truly disappointing to read that you were troubled by any sounds outside your guest room. We have passed your remarks along to the appropriate departments. We hope you'll someday allow us another opportunity to welcome you back.
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Round Rock, United States
1 review
Reviewed November 25, 2013

The hotel's appearance is great. The Staff is wonderful and courteous. Location is perfect to get to the Convention Center, Lucas Oil Stadium and Mall. My only disappointment was with my dinner. Ordered the steak/potato with Ice Tea. Added a side salad. Steak was alright, baked potato was beyond baked. Ice Tea tasted "old". Also, ordered breakfast the next day. Eggs were kinda chewy, bacon was like beef jerky and toast was like a hockey puck.

  • Stayed November 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Lucia S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonIndy, General Manager at Hilton Indianapolis, responded to this review, December 3, 2013
Thank you so much for sharing details of your stay with us. We are delighted that you enjoyed both hospitable service as well as our great downtown location. It is truly regrettable, however, if either of your dining experiences were not what you had hoped for. Your comments will be shared with our management team. Please know that someone is available at all times to discuss any concerns and we regret that we were not able to provide you with a better encounter while you were here. We hope you will stay with us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Indianapolis, United States
1 review
Reviewed November 20, 2013

I got upgraded to a suite because all of the rooms of my type were booked! The catered food I tried was very good and the hotel was very clean and friendly. My only qualm was the bartender. Begging for tips. Extremely rude.

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Matthew J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonIndy, General Manager at Hilton Indianapolis, responded to this review, November 25, 2013
Thank you for sharing your impressions of our downtown Indianapolis hotel. An upgrade to a suite can be quite a treat and we are glad you enjoyed your overall stay. We do apologize, however, if any of our associates’ service was less than ideal and your comments will be shared with the appropriate departments. We hope you will stay with us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Louisville, Kentucky
Level Contributor
32 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed November 16, 2013

We stayed overnight on a Saturday for a Colts football game. Our room was a suite for an excellent price. Very clean and comfortable. Some furniture was starting showing some wear but not obviously noticeable. Very friendly staff and efficient check-in and out. Would definitely stay at this property in the future.

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lew R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonIndy, General Manager at Hilton Indianapolis, responded to this review, November 18, 2013
Thank you for sharing your impressions with us. As you mentioned, we’re conveniently located near the famous Lucas Oil Stadium for all Colts home games. We happily welcome all guests to stay with us at the Hilton Indianapolis Hotel & Suites and it is great to know you enjoyed the value that our hotel brings as well as the comfort of our accommodations. It is our hope that you’ll have the opportunity to visit with us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Indianapolis

Property: Hilton Indianapolis
Address: 120 West Market Street,, Indianapolis, IN 46204-2815
Phone Number:
Location: United States > Indiana > Indianapolis > Downtown Indianapolis
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#6 Luxury Hotel in Indianapolis
#8 Family Hotel in Indianapolis
#16 Romantic Hotel in Indianapolis
#18 Business Hotel in Indianapolis
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Indianapolis 4*
Number of rooms: 322
Official Description (provided by the hotel):
Enjoy your stay at the Hilton Indianapolis, a downtown Indianapolis hotel, boasting some of Indianapolis' largest suites. It is within walking distance of attractions, restaurants and Convention Center. Choose from a range of spacious guest rooms, all of which feature stylish decor in soft, neutral tones and offer modern amenities. Upgrade to a suite for extra space including a separate living area, ideal for work or a touch of luxury. Take advantage of all the great amenities our Indianapolis hotel has to offer, including a modern fitness center, indoor pool and whirlpool. Indulge in a luxurious beauty treatment at the Gent Spa and pamper yourself at the resident barber shop and beauty salon. ... more   less 
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Also Known As:
Hilton Indianapolis Hotel Indianapolis
Hilton Hotel Indianapolis
Indianapolis Hilton Hotel

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