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“Awesome experience”

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Hilton Indianapolis Hotel & Suites
Ranked #16 of 180 Hotels in Indianapolis
Certificate of Excellence
A TripAdvisor Member
“Awesome experience”
Reviewed September 5, 2013

When I pulled up to the hotel, I noticed right away that it was first class. Everyone was so friendly to us and wanted to make sure our stay was enjoyable. Our stay was for our 16th anniversary and we both loved the hotel.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonIndy, General Manager at Hilton Indianapolis Hotel & Suites, responded to this review, September 9, 2013
Thank you for sharing your feedback and appreciation for the Hilton Indianapolis Hotel & Suites. It is always our delight to treat each and every guest to special, personal service and we will be sure to share your kind words with everyone here. It is great that we were able to contribute to your special occasion getaway. Your recommendation is of immense value to us and we hope you will visit again very soon. On behalf of everyone here, Happy Anniversary!
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1,189 reviews from our community

Traveler rating
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    391
    127
    54
    25
See reviews for
252
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (127)
Date | Rating
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  • English first
  • French first
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English first
Muncie, Indiana
Level Contributor
5 reviews
Reviewed September 4, 2013

Excellent facility! Accommodations as always impeccable. Have stayed here many times and always find the level of service to be A+! We enjoy staying in downtown Indianapolis because everything is within walking distance.

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jerry B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonIndy, General Manager at Hilton Indianapolis Hotel & Suites, responded to this review, September 9, 2013
Thank you for sharing your appreciation for the Hilton Indianapolis Hotel & Suites. We are elated that you enjoyed not only our friendly service but also our amazing location, close to all of the best that the city has to offer. Your recent stay reflects the type of experience we hope everyone will have when visiting us and we would love to welcome you back again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed September 4, 2013

The hotel was a bit dated. There is a weird energy among the staff. I didn't like their restaurant. The staff had other things occupying them than their customers. Sometimes they don't even talk to you and they are in a bit of a hurry.

  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank World T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonIndy, General Manager at Hilton Indianapolis Hotel & Suites, responded to this review, September 9, 2013
Thank you for sharing your thoughts. It seems that we missed the mark when it comes to some issues for you and for that we are truly sorry. Service is very important to us and it is regrettable if you experienced anything other than our very best. It is never our intent for a guest to feel disappointed in any way and we will be certain to share your comments with all of our associates. We hope to welcome you back in the future to provide you with a better experience. Thank you.
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Des Moines
Level Contributor
124 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed September 4, 2013

This hotel is wonderful! It has a great location where you can walk to anything downtown. The rooms are spacious and the beds were very comfortable. The bathroom is huge also. There is a parking garage attached to the hotel (normal rate was $28/day). Very clean. Highly recommend. (They do not offer breakfast, but have a restaurant on site).

  • Stayed July 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jzgreens
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonIndy, General Manager at Hilton Indianapolis Hotel & Suites, responded to this review, September 9, 2013
We love when our guests write to tell us how much they love our hotel! Thank you for taking the time to share feedback about your stay with us at the Hilton Indianapolis Hotel & Suites. It gives us great pleasure to know that you enjoyed so much of what we have to offer from the greatest location in downtown Indianapolis to our spacious guest rooms and more. 120 West Bar & Grill is our onsite restaurant, as you mentioned and we do offer dining for breakfast, lunch and dinner but we apologize if you were unaware. We value your recommendation and hope to see you again soon!
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Ohio
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 3, 2013

The Hilton Donwtown Indianapolis is a very nice facility , with exceptionally nice staff, good food, an attached garage and very convenient to downtown activities. We recommend it highly.
It is very close to the Eiteljorg Museum.

Room Tip: Upper floor.
See more room tips
  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TomFOhio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonIndy, General Manager at Hilton Indianapolis Hotel & Suites, responded to this review, September 9, 2013
Thank you so much for taking the time to provide feedback regarding your recent stay at the Hilton Indianapolis Hotel & Suites in addition to highlighting that some of the greatest attractions are right outside our front door. Our associates truly enjoy what they do and we couldn't be happier to know that you found them all to be so hospitable. We appreciate your recommendation and look forward to seeing you again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Aurora, Illinois
Level Contributor
25 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed August 29, 2013

This hotel has everything you'd want in a hotel. The rooms are spacious and comfortable. The staff is friendly. There aren't loads of nitpicky fees and extra things to pay for. If you have AT&T, there's even free WiFi available.

If you don't want to use the valet, there aren't a ton of options. There's abundant street parking with meters from 7 a.m. to 9 p.m. Monday to Saturday, and a few garages.

  • Stayed August 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank John W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonIndy, General Manager at Hilton Indianapolis Hotel & Suites, responded to this review, September 3, 2013
The Hilton Indianapolis Hotel & Suites has everything you could want in a downtown hotel and more! Thank you for sharing your appreciation for our comfortable, spacious guest rooms and friendly associates. In addition to valet service, our guests can enjoy use of our own parking garage. Alternatively, as you have mentioned, there is public parking in the area. We hope to welcome you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
sussex, United States
1 review
Reviewed August 28, 2013

My family and I very much enjoyed the stay at this hotel. I greatly appreciated the valet service. As I'm not familar with downtown Indianapolis. It made parking very easy. It was also a very easy walk to attractions and restaurants.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Sandra L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonIndy, General Manager at Hilton Indianapolis Hotel & Suites, responded to this review, September 3, 2013
Welcome to Indianapolis! Thank you for taking the time to share feedback regarding your experience at the Hilton Indianapolis Hotel & Suites, we are thrilled that you enjoyed our downtown location so much. Our valet service offers guests great convenience and permits for unlimited in and out privileges. We hope to welcome you back again for another great stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Indianapolis Hotel & Suites

Property: Hilton Indianapolis Hotel & Suites
Address: 120 West Market Street,, Indianapolis, IN 46204-2815
Phone Number:
Location: United States > Indiana > Indianapolis > Downtown Indianapolis
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Luxury Hotel in Indianapolis
#8 Family Hotel in Indianapolis
#16 Romantic Hotel in Indianapolis
#18 Business Hotel in Indianapolis
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Indianapolis Hotel & Suites 4*
Number of rooms: 322
Official Description (provided by the hotel):
Enjoy your stay at the Hilton Indianapolis, a downtown Indianapolis hotel, boasting some of Indianapolis' largest suites. It is within walking distance of attractions, restaurants and Convention Center. Choose from a range of spacious guest rooms, all of which feature stylish decor in soft, neutral tones and offer modern amenities. Upgrade to a suite for extra space including a separate living area, ideal for work or a touch of luxury. Take advantage of all the great amenities our Indianapolis hotel has to offer, including a modern fitness center, indoor pool and whirlpool. Indulge in a luxurious beauty treatment at the Gent Spa and pamper yourself at the resident barber shop and beauty salon. ... more   less 
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Also Known As:
Hilton Indianapolis Hotel Indianapolis
Hilton Hotel Indianapolis
Indianapolis Hilton Hotel

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