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TownePlace Suites Indianapolis Keystone
Ranked #69 of 186 Hotels in Indianapolis
Certificate of Excellence
Reviewed December 7, 2013

Found a slightly hidden gem on the north side of Indy. Great location, good price and very clean. Staff was friendly and professional. They all knew the area well and suggested two,great restaurants which we visited. Very nice experience.

  • Stayed: December 2013, traveled on business
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Thank Kevbo3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raquel G, General Manager at TownePlace Suites Indianapolis Keystone, responded to this reviewResponded December 8, 2013

Thank you so much for your compliments of the hotel. Glad you were able to enjoy the fine restaurant establishments that we have in the Keystone at the Crossing area. Thank you again for staying with us and we look forward to having you back again.

Raquel Garcia
General Manager

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158 - 164 of 268 reviews

Reviewed December 6, 2013

In my 30 years of business travel, I've never had a better experience than the dealings with the staff here. The personal attentiveness made it feel like I was "coming home" every day after work. They treat you like you're "part of their family" -- all of them.
The amenities are spectacular, given this price range --- all-in-all a tremendous value.
If you want a special experience, when traveling on business, staying here is a no-brainer.

  • Stayed: December 2013, traveled on business
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Thank Kevin K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raquel G, General Manager at TownePlace Suites Indianapolis Keystone, responded to this reviewResponded December 8, 2013

Thank you so much for your kind compliments about our hotel and stafff. So glad we were able to make it feel like "home" and "family" to you. We try to make it feel like everyones "home away from home."
We look forward to having you stay with us again. Happy Holidays.

Raquel Garcia
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 24, 2013 via mobile

The staff was wonderful and went above and beyond giving directions to different shopping locations grocery stores and restaurants. Only complain about the staff was ordered a wake up call that never happened. The room was a well decorated slightly outdated studio apartment. The Taliban atoms in the bathroom were a little ragged and needs to be replaced I reported this to the front desk they said they would take care of it. They also informed me that the motel was due for renovation in early 2014. Italian place is a good place to stay for a short visit and the price was wonderful.

Stayed: November 2013, traveled with friends
1  Thank jrgenterprises
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raquel G, General Manager at TownePlace Suites Indianapolis Keystone, responded to this reviewResponded November 30, 2013

Thank you so much for your comments about the hotel. I sincerely apologize that your wake up call had been missed.

Raquel Garcia
General Manager

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Reviewed November 24, 2013

The staff was very friendly. Located close to a large upscale mall for anyone interested in shopping. Rooms were fine but not fancy, TVs were on on the small side (?32 inch). The breakfast included was only OK (no hot breakfast) and their fitness room is actually free access to a nearby gym rather than onsite, which in winter was not ideal.

  • Stayed: November 2013, traveled with family
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Thank Dan081
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raquel G, General Manager at TownePlace Suites Indianapolis Keystone, responded to this reviewResponded November 30, 2013

Thank you for your comments about the hotel. I wanted to make you aware, that we do have an onsite fitness room near the front desk area that does have a treadmill, eliptical and a bike.
We will be starting our renovation of the hotel in early 2014. Please come back to see us the next time you are in town.

Raquel Garcia
General Manager

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Reviewed November 19, 2013

This property is ideally located within the Keystone at the Crossing with many restaurants and shopping all around. The rooms are well equipped for wifi with a computer desk and lots of plug in locations. They have small kitchens and very comfortable beds! I especially appreciated the friendly front desk staff and the assortment of snacks and coffee available 24 hours. Towneplace suites are such a great value for what you get!

  • Stayed: November 2013, traveled with family
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Thank TDenny4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raquel G, General Manager at TownePlace Suites Indianapolis Keystone, responded to this reviewResponded November 20, 2013

Thank you so much for the compliments of our hotel. We look forward to having you stay with us the next timeyou are in town.

Raquel Garcia
General Manager

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Reviewed November 19, 2013

it was like a little apartment it was comfortable and roomy and quiet. breakfast was daily and dinner was monday through wednesday during my five day stay. definitely recommend. price was right and location was great. i stayed in the two bedroom suite. the separate bedrooms were perfect it just would have been nice to have a tv in both rooms instead of only one. :-)

  • Stayed: November 2013, traveled on business
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Thank Candice D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raquel G, General Manager at TownePlace Suites Indianapolis Keystone, responded to this reviewResponded November 20, 2013

Thank you for your compliments of our hotel. Next time you are in the area, please come back to see us.


Raquel Garcia
General Manager

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Reviewed November 18, 2013

Stayed here for a couple of nights on a round rip of the mid west. The location suited my wife as the hotel is close to a huge shopping area. When we arrived the room we were first given smelt of smoke (cigarettes). After 2 minutes we decided to go back to reception and complain as we are non smokers and we physically couldn't put up with the smell. The hotel is non smoking, but this room had definitely been smoked in. The guy at reception immediately apologized and gave us a new room... so this was great service. As we had a stroller/pram we were given a ground floor room with kitchen, living room and two bedrooms. The room was clean and tidy though the kitchen could do with some refurbishment. One day our room wasn't cleaned/made up at all. This was our last night and we couldt be bothered complaining, but this was disappointing. Overall it was an ok stay, but the kitchen seemed old and the bathroom was cramped.

  • Stayed: April 2013, traveled with family
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1  Thank tombomb84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raquel G, General Manager at TownePlace Suites Indianapolis Keystone, responded to this reviewResponded November 20, 2013

Thank you for your comments of the hotel. I sincerely apologize that your stay was just ok. I wanted to let you know that starting sometime in January of 2014, we will be renovating our hotel. We will have a full renovation with an acutal seperate breakfast room and our sleeping rooms will also be renovated, with granite countertops.. We are looking forward to the new renovations that will be happening at our TownePlace Suites. Hopefully when you are back into town, you will come back and check out our new hotel!


Raquel Garcia
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about TownePlace Suites Indianapolis Keystone

Address: 8468 Union Chapel Rd, Indianapolis, IN 46240-4344
Phone Number:
Location: United States > Indiana > Indianapolis
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Business Hotel in Indianapolis
#18 Family Hotel in Indianapolis
Price Range: $104 - $291 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — TownePlace Suites Indianapolis Keystone 2.5*
Number of rooms: 82
Official Description (provided by the hotel):
All-suite Marriott brand hotel at Keystone at the Crossing. TownePlace Suites by Marriott Indianapolis Keystone is located on the north side of Indianapolis in the city's most prestigious area, Keystone at the Crossing. Our all-suite hotel is within walking distance to a variety of restaurants and shopping and just a short drive to both downtown Indianapolis and the Indianapolis International Airport (IND). All of our residential-style studio, one, and two bedroom suites come equipped with full size kitchens, including stove top, oven, microwave, refrigerator, toaster and utensils. Guests also enjoy a separate in-room work space and comfortable living area to maintain their everyday routine while away from home. Convenient onsite "In A Pinch" market, laundry, and dry cleaning services are available to guests. Enjoy complimentary amenities such as daily continental breakfast, WiFi, self park, local calls, onsite fitness room, outdoor pool with BBQ station, as well as access to Lifetime Fitness club, including free fitness classes, spas, and indoor pool. ... more   less 
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Also Known As:
Towneplace Suites Indianapolis Keystone Hotel Indianapolis

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