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“Great Stay”

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Indianapolis Marriott Downtown
Ranked #27 of 185 Hotels in Indianapolis
Reviewed January 2, 2014 via mobile

This hotel always impresses me. It is very convenient to anything you want to do downtown. The restaurant in the hotel has really improved and the staff will go out of their way to help. I can't wait to stay here again.

  • Stayed: December 2013
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Thank Ekaseta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Ray2010, General Manager at Indianapolis Marriott Downtown, responded to this reviewResponded February 25, 2014

Thank you for staying with us and taking the time to complete an online survey. I am happy you enjoyed your experience and we hope to see you again at the Indianapolis Marriott Downtown the next time you visit Indy.

Phil Ray
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviews (892)
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508 - 514 of 893 reviews

Reviewed January 2, 2014 via mobile

We booked a New Year's package - room, breakfast buffet, and parking - for cheaper than most hotel rooms alone that are downtown. Wasn't sure what to expect from hotel. I was pleasantly surprised! Lobby was nicely decorated, super accommodating staff (the concierge gave my husband change for a $20 out of his own pocket), quick check-in.
Room was nice and modern - nothing spectacular. One complaint - the shower temperature was hard to regulate - was either cool or hot. Breakfast buffet was good since it was free. The chef working at breakfast was great! Super friendly and helpful. I do not think it would have been worth paying $16 per person though. Food was kind of blah and it was the standard breakfast foods you would expect. All in all, good stay and we will return to the Marriott!

  • Stayed: December 2013
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Thank vacation1717
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Ray2010, General Manager at Indianapolis Marriott Downtown, responded to this reviewResponded February 25, 2014

Thank you for staying with us and taking the time to complete an online survey. I am happy you enjoyed your New Years Eve experience and we hope to see you again at the Indianapolis Marriott Downtown the next time you visit Indy.

Phil Ray
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 1, 2014 via mobile

When we decided to spent New Year's Eve at a local hotel with our children and another family of good friends, we had no idea how much fun the whole experience could be. The downtown Marriott was such a good choice for this type of gathering. From parking and check-in to morning coffee and our reluctant departure, the hotel staff was warm and accommodating at every turn. We had a great lunch at Champions (one of several restaurants attached to the hotel lobby) when we first arrived, and the kids had a great time swimming in the pool which also had a nice view of downtown. Even walking to dinner was fun and easy, despite the chilly temps. I'll definitely return to this Marriott any time I need a hotel in downtown Indianapolis.

Stayed: December 2013
Thank HoosierRambler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Ray2010, General Manager at Indianapolis Marriott Downtown, responded to this reviewResponded January 2, 2014

Thank you for staying with us and taking the time to post a survey.

I am happy that you enjoyed your stay with us and your experience was excellent! Thank you for choosing to stay with us and we hope to see you again soon!

Phil Ray
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 16, 2013

First time in Indianapolis. Big Ten Championship weekend there to attend the game. Unfortunately waited too long to look for a hotel and just about everything else in the entire town was sold out. Marriott offered a two night special at an extremely inflated rate. We took it due to his excellent location to Lucas Oil Stadium. It is connected throught a series of walkways to the convention center(right across the screet) and then on to the stadium. The hotel was a typical downtown style hotel. It has been around for a few years and it shows it age. Despite the crowds in the lobby due to the Ohio State team staying at the hotel check in went very smoothly. The room was suppose to be on one of the "high" concierge floors due to the availability and high price. We ended up on the 10th floor (19 I beleive in total). Room had double beds, chair, TV, refrigerator and not much else. Pretty tight on space. Typical hotel room. Beds were comfortable. Had problems with the heat and it was an extremely cold night outside. Continued to blow cold air out no matter how high it was set. Called the desk and the sent someone from Engineering up. Not too long of a wait. He had to take the panel off and make some adjustments. Worked fine after that. Bathroom was outdated but clean. Not good lighting. Shower head left something to be desired. Overall the room was OK but definately not worth the amount we were charged. Ate at the Champions Sports Bar in the hotel. Food was OK but pricey. Oh yes $35 parking fee charged nightly. To us it was an average stay, nothing really bad but for the extremely high amount charged expected much more on the concierge floors.. Would probably stay at the JW Marriott which is just a block away if I went there again.

  • Stayed: December 2013, traveled with family
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1  Thank kersch8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Ray2010, General Manager at Indianapolis Marriott Downtown, responded to this reviewResponded January 2, 2014

Thank you for staying with us and taking the time to post a survey.

I am happy that overall you enjoyed your stay with us and your experience was very good. I am sorry that you experienced was not excellent. I have reviewed your comments with my operational team.

Thank you for choosing to stay with us and we hope you will choose to stay with us again the next time you come to Indianapolis.

Phil Ray
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 9, 2013

I rate all my stays at a hotel on a five-point scale (1= terrible, 3=what I’d expect, 5=exceptional) in the following categories. Unless otherwise noted, I’m looking for a comfortable, clean night’s sleep. I care little about free breakfast, gyms, and pools.

I stay at this hotel quite a bit, and used to think it was really good until I stayed at the Courtyard down the street this week. THAT will be my new go to hotel in Indy.

Fast check-in: 3
Overall room cleanliness: 3
Ability to control room temperature: 2
Softness of bath towels: 3
Comfort of bed/pillows: 3
Technology (good Wifi, accessible outlets, etc.): 3

Other notes on this hotel:
I was surprised that this location doesn't offer free WiFi, even for a Silver Rewards member. Also, I'm 6'1" and the shower heads are way too low.

  • Stayed: December 2013, traveled on business
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1  Thank chrisserger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Ray2010, General Manager at Indianapolis Marriott Downtown, responded to this reviewResponded January 2, 2014

Thank you for staying with us and taking the time to post a survey.

I am happy that overall you enjoyed your stay with us and your experience was very good. I am sorry that you experienced was not excellent. I have reviewed your comments with my operational team.

Thank you for choosing to stay with us and we hope you will choose to stay with us again the next time you come to Indianapolis.

Phil Ray
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 23, 2013

We attend an annual conference so we stay at a lot of big hotels. This Marriott was the best host so far. All our last minute needs were accommodated. Special thanks to the conf coordinator, Caitlyn, who took all the stress away a worked out resolutions that were beyond our expectations before we even got there. When we got there, a happy and relaxed valet attendant came over to us and greeted us again in a very relaxed way. The valet service was a delight to work with for the week, always prompt, courtesous and happy. Our bell hop, Celeste, took us to our room and was the one to see us out. Both times such a pleasure and it was nice that she remembered us. The housekeeping staff did a nice job and Robert was so prompt in seeing to our special requests were addressed right away. Our good experiences were prepared for by the corporate customer service rep., Kim, when our initial call of needing an extra adjoining room was needed at the last minute. I did not think being referred to a remote office was going to do anything but boy was I wrong!

Room Tip: The elevators are the fastest on the planet so no problems being on top floors, nice views of he cit...
  • Stayed: November 2013, traveled on business
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Thank travel10mlt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Ray2010, General Manager at Indianapolis Marriott Downtown, responded to this reviewResponded January 2, 2014

Thank you for staying with us and taking the time to post a survey.

I am happy that you enjoyed your stay with us and your experience was excellent! Thank you for choosing to stay with us and we hope to see you again soon!

Phil Ray
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 22, 2013

Rather than traveling to Chicago, we chose our hometown for our girls' night out. We stayed at the Marriott and what fun we had. All the staff made us feel like their special guests. The valets were helpful and welcoming. The front desk warmly welcomed us and made sure we had joining room. We never passed staff (even in the elevator) that they didn't ask " how is your stay and can I do anything for you." Our rooms were beautifully appointed. What fun to see our city from the great view out our window. For travelers from afar or residents of Indy, we highly recommend the Marriott for a great night in Indy.

  • Stayed: November 2013, traveled with friends
    • Value
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Thank TheGirls1964
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Ray2010, General Manager at Indianapolis Marriott Downtown, responded to this reviewResponded January 2, 2014

Thank you for staying with us and taking the time to post a survey.

I am happy that you enjoyed your stay with us and your experience was excellent! Thank you for choosing to stay with us and we hope to see you again soon!

Phil Ray
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Indianapolis Marriott Downtown

Address: 350 W Maryland St, Indianapolis, IN 46225-1051
Phone Number:
Location: United States > Indiana > Indianapolis > Downtown Indianapolis
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#33 Business Hotel in Indianapolis
Price Range: $204 - $405 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Indianapolis Marriott Downtown 3.5*
Number of rooms: 650
Official Description (provided by the hotel):
Boasting an ideal location, award-winning meeting venues and newly renovated accommodations, Indianapolis Marriott Downtown is the perfect retreating for your next business or leisure excursion. Equipped with expansive event venues to bring meetings and celebrations to life. For gatherings off site, our hotel is connected via skywalk to Indiana Convention Center. For guests looking to explore the city outside of work hours, Circle City Mall, White River State Park and Lucas Oil Stadium are also just walking distance from your room. ... more   less 
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Also Known As:
Marriott Indianapolis Downtown Hotel Indianapolis
Indianapolis Marriott

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