I was here for a convention the week after the Super Bowl and everyone in town seemed worn out, so I will give the staff here some slack. The front desk staff were extremely pleasant, but the overall service in the hotel seemed disengaged. The hotel seems old and tired, especially compared to others in the area, like the Conrad. The location is good, but there are many hotels in the area that are equally well situated. I am a Platinum Marriott Rewards guest, so I am obviously partial to Marriott hotels, especially when traveling within the US. I don't think I would stay here again if the choice was left to me.
They charge for the internet (one of my pet peeves) but take it off the bill for Rewards guests, which is acceptable. What isn't acceptable is what happened to me at the bar when I bought a couple rounds of drinks for our group before we headed out to dinner. We stood at the bar, talking for about 45 minutes and then had to go to dinner, so I closed out my tab, tipped generously (20%) , folded the receipt in my wallet and went out to dinner.
It wasn't until a week later, when I was filling out my expense report, that I saw that there was an 18% tip ALREADY ADDED to the bill before it was handed to me. The bill still had a blank line for the tip under the total (which, remember, had the tip included already), so I missed it. The "service charge" was entered as a line item amongst the beers and as such was not easy to spot. It was listed as a "service charge" for parties of 8 or more. I don't think there were even 8 of us, but that wouldn't matter at the bar anyway.
When I called the hotel about this and talked to a manager, she naturally took the "service charge" off the bill, which upon reflection still meant that I tipped on an inflated figure. She said that the bartender was supposed to take the "service charge" off if I tipped also. Really? You inflate the bill by $35, allow the customer to tip on the inflated total, then take the "service charge" off? How many times does that actually happen?
This is a situation where even thought the manager was apologetic and pleasant, I will still avoid this hotel the next time I am in town.
- Official Description (provided by the hotel):
- The Indianapolis Marriott Downtown is connected via skywalk to the Convention Center and Circle Center Mall, just steps from Lucas Oil Stadium and Victory Field, and a short walk to Conseco Field House. It is also home to two on-site restaurants. Guest rooms at the hotel feature luxurious linens, a mini-fridge, and functional work areas. Just 8 miles from the airport, this property also features a state-of-the-art fitness center, Champions restaurant and Starbucks. ... more less
- Reservation Options:
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- Also Known As:
- Marriott Indianapolis Downtown Hotel Indianapolis
- Indianapolis Marriott