The problem is the poor training of th emeployee's, is not their fault is the company policies and their poor values. The customer is not even a human being is just a credit card. I had a reservation, I made a changes of planes and one of this wasn't done. So I paid for a night in Indianapolis which I was in another Knights Inn in another city and state.
When I arrive to the hotel, there was no reservation, so I called customer care and after 30 minutes of waiting, somebdy answer, this person was strictly attached to the policies and when could not anwser my complain just told me to is problem of the front desk and they could not do anything for me.
So the front desk clerk called the manager, after 20 minutes never answered, so I left my number and left because It was getting late and I had no place to stay, nobody called me, is not about the money that I lost, is the complete frustration with the hotel, nobody offer me a solution, just pay and keep paying.
i know nobody from the company will care about this, but at least one user will read this and will make a smarter choise selecting a better place, and read the other people who wrote.
- Reservation Options:
- TripAdvisor is proud to partner with Travelocity and Hotwire so you can book your Knights Inn Indianapolis reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.