Beautiful hotel, but very busy hotel. Hotel staff seemed overwhelmed at times and not as friendly as last time I visited - especially staff in the evenings and at night. I was given a beautiful room on the river side on a high floor which was appreciated. First two nights were great, but on the third morning I had no hot water in my room. I made the hotel aware of the situation and since I was gone during the day they stated they would send someone up to check out the problem. When I returned to my room 12 hours later no one had been to fix the problem and when I called the front desk to inquire they did offer to come up at that time (7:00 pm!). At this point I had already settled in the for the evening and ordered room service so it was very inconvenient (and being a woman traveling alone) so I declined to let them come up. Since the first two days were fine I hoped that maybe it was a temporary problem and I would not encounter the same issue the next day, but I was wrong. I left my room on the fourth morning for work for a few hours but returned near noon to check out. The hotel had left a message on my room phone saying they could now come up and fix the problem....bad timing since I was checking out that day and fixing the problem really did me no good at that point. I went to the front desk to check out and express my disappointment. They did comp my room service from the night before and offered me a few Marriott points, however I found it a very disappointing experience at hotel of this quality and level of customer service.
- Official Description (provided by the hotel):
- Sophisticated design meets classic hospitality at what Condé Nast Readers voted as the Best Hotel in Indiana. Boasting 1,005 contemporary guest rooms and 105,000 square feet of sprawling event space, JW Marriott Indianapolis is the crown jewel of the Marriott IndyPlace hotel complex, a distinct destination for business and leisure travelers in the downtown area. Not only offering the largest ballroom in the Midwest, this Downtown Indianapolis hotel also provides creative event planning services for meetings, weddings and social events of various sizes. There is also direct access via skybridge to the Indiana Convention Center & Lucas Oil Stadium for event larger events and conventions. In addition to incredible meeting space and spacious guest rooms, JW Marriott Indianapolis provides exquisite dining options onsite at High Velocity and Osteria Pronto. Nearby, over 200 shopping, dining and entertainment options beckon, including White River State Park, Lucas Oil Stadium and Banker's Life Fieldhouse. ... more less
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- Also Known As:
- Jw Marriott Indianapolis Hotel Indianapolis