I have a somewhat jaded opinion of the JW Marriott brand. I stayed at one in Washington DC and it was a total disappointment. I complained so much I got 120,000 reward points credited back. The experience in Indiana was top notch. What a well managed hotel. Incredible. I tried to check in early but my room wasn't available. To my surprise they upgraded me to the concierge level. The lounge had wonderful food and drink served from morning until night. My room was spacious and had great amenities. I noticed the rug was damp in front of the air conditioning unit. I told housekeeping the following morning and left the room. I thought it would dry out but it continually got worse. One night I was on the tv menu and filled out the guest survey. I gave them the lowest mark for room cleanliness because by this time the carpet was soaking wet and making unpleasant sounds when I walked. Within 15 minutes of finishing the survey the manager in duty called to see what the problem was . He offered me a new room and I told him it was okay because I was checking out very early the next day. Well, he insisted and really wanted to see the problem himself. They were great. I had a room service order waiting to be delivered and he took care of everything. He was so upset to see the carpet he graciously comped the room, the room service and apologized at least a dozen times. It was surprising to see such a dedicated individual trying to go above and beyond for the customer. A not so great experience turned into an exceptional stay. Way to go Christian!
- Official Description (provided by the hotel):
- Sophisticated design meets classic hospitality at what Condé Nast Readers voted as the Best Hotel in Indiana. Boasting 1,005 contemporary guest rooms and 105,000 square feet of sprawling event space, JW Marriott Indianapolis is the crown jewel of the Marriott IndyPlace hotel complex, a distinct destination for business and leisure travelers in the downtown area. Not only offering the largest ballroom in the Midwest, this Downtown Indianapolis hotel also provides creative event planning services for meetings, weddings and social events of various sizes. There is also direct access via skybridge to the Indiana Convention Center & Lucas Oil Stadium for event larger events and conventions. In addition to incredible meeting space and spacious guest rooms, JW Marriott Indianapolis provides exquisite dining options onsite at High Velocity and Osteria Pronto. Nearby, over 200 shopping, dining and entertainment options beckon, including White River State Park, Lucas Oil Stadium and Banker's Life Fieldhouse. ... more less
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- Also Known As:
- Jw Marriott Indianapolis Hotel Indianapolis