Nice, new hotel, but I was surprised to find all the pillows on the bed were thick. I called down for a thinner pillow and they said they'd bring one right up. This was at 11:10pm. By 11:30, still no one, so I called again. Again, they'd be right up. At 11:50, a knock at the door and there he is handing me the same type of pillow I already have 4 of. I explain I was looking for a thinner pillow, so he leaves and is back 10 minutes later with a different pillow, which is thinner but still pretty lousy. After a bad nights sleep I call the front desk to make sure I wouldn't be charged a penalty for checking out early. After explaining my disappointment in their service from the previous night they offered me a Starbucks coupon, which they said they would, you guessed it, send right up. 40 minutes later I was all set to leave and still no one had come to my room.
Anyway, the next night at the Hyatt was much more pleasant. Better pillows and a shorter walk to the center of town. More
- Free Wifi