I just attended a 3000 person conference at the new JW Marriott in Indi. I was very pleasently surprised at the outstanding customer service (way beyond the usual Marriott so-so service). It is the largest JW in the Country (maybee the world).
First, I have never seen so many staff strategically located throughtout the property to help direct traffic and answer questions. These were hotel employees and not conference staff.
Secondly, the large number of meeting rooms was impressive - great for a very large conference. Small groups may be lost, however.
Third, the hotel rooms had lots of electrical plugs for computers and phones - easy to connect (I take a portable office with me with many computers and devices and did not need my electrical strip).
Fourth, the Club level was one of the best I have been to (but still not as good as the any Ritz or some InterContinentals). Very well staffed and equiped. Lots of areas to sit, eat, watch TVs, plug in computers and enjoy the view. Sodas, waters and coffee avaialble throughout the day. Breakfast food service was very good. Of course, liquor was extra - makes good sense. Worth the extra costs for service and the view from the upper floors was very nice. Indi has a surprisingly nice Downtown area with lots of restaurants and is very walkable.
I am not a big Marriott fan based upon many years of direct experience. They are usually just OK and not exceptional (I am very picky). But my experience at the JW was excellent in all ways.
The food for the conference was better than average but the service was much better than average with many folks attending to the tables and buffet service (refill and tidy-up). I was impressed with the number of staff members attending to service (this is a new hotel and we will see if the staffing continues).
If you are having a conference, you should look at the Indi JW. (this recommendation does not apply to all of the JW). If you are looking to stay on business - this is a great hotel (stay on the club level if your budget permits).
Airport is close and roads are good. Parking valet service was also good with lots of valets to get cars quickly
- Official Description (provided by the hotel):
- Sophisticated design meets classic hospitality at the largest JW Marriott in the world—JW Indy. Boasting 1,005 contemporary guest rooms and 100,000 square feet of sprawling event space, JW Marriott Indianapolis is the crown jewel of the new Marriott Place Indianapolis hotel complex, a distinct destination for business and leisure travelers in the downtown area. Not only offering the largest ballroom in the Midwest, this Downtown Indianapolis hotel also provides creative event planning services for meetings, weddings and social events of various sizes. There is also direct access via skybridge to the Indiana Convention Center for event larger events and conventions. In addition to incredible meeting space and spacious guest rooms, JW Marriott Indianapolis provides exquisite dining options onsite at High Velocity, Osteria Pronto and Tavern on the Plaza. Nearby, over 200 shopping, dining and entertainment options beckon, including White River State Park, Lucas Oil Stadium and Conseco Fieldhouse. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Marriott, Expedia, Hotels.com, Orbitz, Travelocity, Hotwire, TripOnline SA, Cancelon, getaroom.com and HotelQuickly so you can book your JW Marriott Indianapolis reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Jw Marriott Indianapolis Hotel Indianapolis