We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“A+ Experience”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
JW Marriott Indianapolis
Ranked #6 of 182 Hotels in Indianapolis
Certificate of Excellence
GreenLeadersSilver level
Yorba Linda, California
2 reviews
“A+ Experience”
Reviewed August 20, 2011

We stayed at the JW Marriott for the weekend. The JW is an amazing hotel. It is truly the best in the downtown area. You know you are a special place before you even get inside. When yo do enter you are welcomed before you get the check-in counter. The service only gets better from there. The concierge area on the 31st floor is a fabulous place to catch a snak or a glass of wine and overlook the city. It was a special trip and I had some special requests. The Manager, Andy, took great care and really came through on all my requests. The hotel is conveniently located near just about everything downtown including the stadiums. A cross the street is a great park with canals for a relaxing walk. The best part of the hotel though is the top notch service are every place you go. You don't need to look far for any assistance you may need.

  • Stayed August 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Keep_It_Warm90
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

2,233 reviews from our community

Traveler rating
    1,517
    470
    164
    49
    33
See reviews for
301
401
46
1,153
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (718)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Washington DC, District of Columbia
Level 5 Contributor
50 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed August 19, 2011

Stayed here for four nights for a conference. Staff was very friendly and helpful. Room was comfortable - I had a nice view of downtown Indy. Other rooms had a great view of the baseball field. Fitness Center was great - had plenty of treadmills, elliptical machines, weights, etc. Concierge Lounge was the best part of the hotel -- enjoyed the free breakfast and afternoon snacks. They even had desserts in the evenings!

Downsides - no ice machines on each floor - you had to call Guest Services or go to the second floor. I felt silly having to call someone to get me ice, so I didn't do it. Having to pay for wifi in my room. I wish Marriott and some of the higher priced chains would just give free Internet access - or at the very least offer it free to Marriott Rewards members.

Room Tip: Try to get a room with Concierge Lounge access - it's worth it.
See more room tips
  • Stayed July 2011, traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank sayhi2tinee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
North Carolina
Level 6 Contributor
243 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 124 helpful votes
Reviewed August 18, 2011

The hotel is very nice with modern decor and a perfect location. It is next to te White River park, museums, NCAA builing and Victory field. The bar is nice. The only complaint was a request for a rollaway. I was there for three nights and needed a roll away bed for the last night. I requested the bed at check in and the clerk said no problem. However, the third day when I went to confirm the bed request, I was told that with two queen beds they were not allowed to give me one due to a fire hazard. The extra person had to sleep on the floor. Without this issue, I would have provided a 5star rating across the board.

  • Stayed August 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Carync6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NJ
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed August 17, 2011

Currently staying at the JW Marriott in Indianapolis for a business conference. Upon arriving on a bus from the airpoirt, was greeted by bell staff. Walked into the lobby where there were at least 10 front desk people standing in front of the front desk to assist. She promptly escorted me to the check in counter. As a Marriott platinum inquired about a possible suite upgrade and was given a corner suite on the 26th floor with amazing views. I was not just given the keys and told were the elevators were, I was escorted to the elevators, she inserted the key and pressed my floor. (i have had experiences like this before, but usually at a Ritz Carlton or St Regis, never at a convention hotel) So far I have interacted with about 8 team members for the hotel, all who are always smiling and very courteous. I have easily stayed about 1000 nights in a hotel over the past ten years. Of all of those experiences, never have I experienced the most consistent high level of service throughout a property, that I have at the JW Marriott Indianapolis. Obviously this property has high standards influenced by a very effective management team. Great Job!

  • Stayed August 2011, traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank luxetraveler76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Indianapolis, Indiana
Level 3 Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed August 16, 2011

We just stayed here this past weekend (Aug 13-15) and had a wonderful time. We were in room 3101 and had a fantastic view. Tip: if you get this room, you will not be disappointed. The JW Indy is the tallest hotel in Indianapolis and depending upon which way you are facing, the views are incredible.
We ate at High Velocity only and chose to walk to the many other restaurants in the area. The executive lounge is very nice on the 31st floor but my tip is to make sure that you don’ t wait until breakfast is almost over to get there. The breakfast ended at 11am but by 10:45 or so, a lot of the food was gone. The staff there did make a special trip to replenish what was there but if you had an appointment to make, you would have been late.

Pros:

- Check-in: was a breeze. It was quick and came off without a hitch.
- The convenience: This hotel is close to everything in downtown Indy. You can take the skywalk to the convention center and on down to the mall. You are in walking distance of several restaurants, Indiana State House, and the canal – where you can rent paddle boats. You do not need a car if you are staying downtown.
- The rooms: very clean and nicely decorated and the bed was comfortable. The shower had 2 “body” shower heads coming out of the wall in addition to the main one from above – nice touch!
- The staff: was very nice and willing to go the extra mile if you needed anything. We ordered extra towels and did not have to wait long for them.
- The food: we ate at High Velocity and the Executive lounge (for breakfast). Overall, the food was pretty good but I would recommend that you venture out – there is so much more to offer downtown. Executive “breakfast” included scrambled eggs, sausage, bacon, a daily chef’s special (biscuits and gravy), juice, muffins, lox and cream cheese bagels, etc. For more economic options, Friday’s is located on the property just behind (west of) the hotel.

Cons:

- The rooms: they were a bit small and there was no refrigerator or safe. But I believe the smaller rooms are so that the hotel can accommodate for more rooms. Overall, I didn’t feel cramped but I have stayed at Marriott’s where the rooms were bigger.
- Capacity to hold groups: My only other issue is whether this hotel has the full capacity to accommodate groups. My husband’s fraternity had its centennial celebration in Indy last month. The JW Marriott was one of the host hotels. Unfortunately, it had to “close” down the lobby and hotel because it was too crowded. The closing did pose a problem for some people downtown. I am quite sure the JW left a lot of money on the table that night! Nevertheless, if this was a problem then, I can’t imagine how they will handle the Super bowl!
- The Pool: is very small (approximately 25 ft long) and only about 4 ½ feet.
- Executive Lounge: they ran out of food close to the end of breakfast. It also seemed like they let almost “anyone” in there. I can see how someone could just “sneak” in behind someone. That said, the staff did go and get more to replenish.

  • Stayed August 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank NaptownChica
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lansing, mi
Level 5 Contributor
51 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed August 16, 2011

A little pretentious at check-in, but check-in was smooth and fast. The hotel has elevators that require the use of your keycard in order to ascend to your floor. This is inconvenient, especially when there are other people using the elevator with you because sometimes their keys don't work, or they are not fast enough, and you end up going down instead of up and have to start over again. This is particularly inconvenient if one is inebriated or has his or her hands full with children or shopping.

In a hotel like this, I expected that there would be ice and vending machines on each floor; however, I was disappointed to discover that the ice machines are located on the second floor. Therefore, obtaining ice requires the use of the keycard-operated elevator once again. Hotel staff will bring ice to your room, but prepare for a wait. We called down and 15 minutes later, still no ice, so we had to call down again, and when she arrived, she didn't have the quantity of ice we requested. The hotel did call us to apologize for the wait which was a nice gesture, but it would have been nicer if we could have either procured the ice on our own or if the ice had been brought to our room more hastily.

We had a difficult time finding the TGI Fridays in the hotel. It wasn't listed on the floor-by-floor list of restaurants/bars/cafes. When we asked hotel staff how to get there, we got 3 different directions from 2 different people. This was frustrating, especially since it was storming outside. We did, however, manage to finally find it.

For what this hotel charges for parking ($28) and a room (upwards of $150/night), free Internet is befitting, if not deserved. Before staying here, I couldn't think of the last hotel I stayed at that did not offer free internet or at least Internet at a reasonable rate. This hotel charges $12.95/day for internet! Outlandish!

As for the good things about the hotel: the room itself was nice. 28th floor, facing the canal. The room was clean and well-appointed and the bed was very comfortable. The electronics were modern, the coffee pot was clean and did not impart a mocha flavour into my tea, and the rooms were very quiet. Our floor was busy and we never heard anything from the rooms on either side of us.

The bathroom was big and the shower was amazing. Two people can take a shower in there at once without having to have one person stand in the cold waiting for the other to finish under the head. There is plenty of hot water for everyone. The soaps and shampoos smell lovely: not too floral and feminine that a man wouldn't want to use them, and not too woody and masculine that a woman would think she would smell mannish by using it.

We had the late-night munchies and visited High Velocity and the food was good, it arrived quickly and correctly, and our server was pleasant. The bar was busy but it was not so loud that I couldn't have a conversation with my companion and the bartender was attentive.

Notwithstanding the inconveniences we encountered in this hotel, it was a very pleasant stay. The location could not have been better. The room was comfortable and quiet, the bathroom was fabulous. The keycard elevator is an inconvenience that would make the placement of ice machines on every floor, particularly in a higher-end hotel like this, appropriate. Free or reasonably-priced Internet would also be a boon.

  • Stayed August 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank incitatus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chicago illinois
Level 5 Contributor
57 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed August 15, 2011

The location for our purposes was perfect---event at Lucas Stadium. Staff helpful, rooms well appointed, decor of common areas elegant but welcoming, variety of restaurants. This is a top notch hotel

  • Stayed August 2011, traveled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
Thank Reesie42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Indianapolis hotels
Downtown Indianapolis
Conrad Indianapolis
Conrad Indianapolis
#3 of 182 in Indianapolis
1,418 reviews
Downtown Indianapolis
Omni Severin Hotel
Omni Severin Hotel
#17 of 182 in Indianapolis
2,316 reviews
Downtown Indianapolis
The Alexander
The Alexander
#5 of 182 in Indianapolis
2,574 reviews
Show Prices
Show Prices
Show Prices
Downtown Indianapolis
The Westin Indianapolis
The Westin Indianapolis
#24 of 182 in Indianapolis
1,430 reviews
Le Meridien Indianapolis
#7 of 182 in Indianapolis
338 reviews
Downtown Indianapolis
Hyatt Regency Indianapolis
Hyatt Regency Indianapolis
#22 of 182 in Indianapolis
1,662 reviews
Show Prices
Show Prices
Show Prices

Been to JW Marriott Indianapolis? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about JW Marriott Indianapolis

Property: JW Marriott Indianapolis
Address: 10 S West St, Indianapolis, IN 46204-2709
Phone Number:
Location: United States > Indiana > Indianapolis > Downtown Indianapolis
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Luxury Hotel in Indianapolis
#4 Family Hotel in Indianapolis
#5 Green Hotel in Indianapolis
#6 Business Hotel in Indianapolis
#7 Romantic Hotel in Indianapolis
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — JW Marriott Indianapolis 4*
Number of rooms: 1005
Official Description (provided by the hotel):
Sophisticated design meets classic hospitality at the largest JW Marriott in the world—JW Indy. Boasting 1,005 contemporary guest rooms and 100,000 square feet of sprawling event space, JW Marriott Indianapolis is the crown jewel of the new Marriott Place Indianapolis hotel complex, a distinct destination for business and leisure travelers in the downtown area. Not only offering the largest ballroom in the Midwest, this Downtown Indianapolis hotel also provides creative event planning services for meetings, weddings and social events of various sizes. There is also direct access via skybridge to the Indiana Convention Center for event larger events and conventions. In addition to incredible meeting space and spacious guest rooms, JW Marriott Indianapolis provides exquisite dining options onsite at High Velocity, Osteria Pronto and Tavern on the Plaza. Nearby, over 200 shopping, dining and entertainment options beckon, including White River State Park, Lucas Oil Stadium and Conseco Fieldhouse. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Marriott, Expedia, Booking.com, Orbitz, Hotels.com, Travelocity, Hotwire, TripOnline SA, Cancelon, getaroom.com and HotelQuickly so you can book your JW Marriott Indianapolis reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Jw Marriott Indianapolis Hotel Indianapolis

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing