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“They Aim to Please” 4 of 5 stars
Review of Fairfield Inn & Suites Indianapolis Downtown

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Fairfield Inn & Suites Indianapolis Downtown
Ranked #34 of 184 Hotels in Indianapolis
GreenLeadersBronze level
Charlotte, North Carolina
Level Contributor
73 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“They Aim to Please”
4 of 5 stars Reviewed May 13, 2014

This was my second stay here in the past year. We wanted an early check in and the staff worked immediately to get us in a room. When we arrived in the room we found that it did not include a mini fridge, which was necessary for our stay. The staff made new keys for a newly cleaned suite with a fridge, brought the keys to our room right away. Very friendly. The only down side was at 3:45 AM I thought I smelled something burning -- more like a motor burning up than an open fire. It seemed to be coming from the hall, so I called the front desk to report it. The phone rang 25 times without being answered. Obviously, there was no problem with fire because the smell diminished and vanished. I was disappointed to not have staff at the desk, though!

Green Features: One of the few hotels in which I have stayed that actually leaves the used, hanging towels instead of replacing them automatically.
  • Stayed May 2014, traveled on business
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
2 Thank NCMort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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248 reviews from our community

Traveler rating
    88
    121
    30
    4
    5
See reviews for
47
45
17
103
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (63)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Italian first
  • Portuguese first
  • Any
English first
NC
Level Contributor
45 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed May 11, 2014

The staff was very friendly and helpful. The hotel itself is connected via parking garages and walkways to the JW Marriot, Downtown Marriot, Indianapolis Convention Center and even the Circle Center Mall. Right across the street are museums and White River Park. Th Zoo is within easy walking distant.
Continental breakfast is included but unless you are there first thing the food disappears quickly and is not very quickly replenished. There is a TGI Fridays connected to the hotel.
Room was small but quiet, clean and comfortable. Wi-Fi is included. Shower was great, towels were very thin and not very soft-
I would definitely stay there again.

Room Tip: Can rent bikes at White River Park and is a fantastic, FLAT place to ride along the River and even i...
See more room tips
  • Stayed May 2014, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank auggiesmom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand Rapids, Michigan
Level Contributor
418 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 115 helpful votes
5 of 5 stars Reviewed May 8, 2014

This is a super Marriott complex. There is a Springhill, Fairfield, and Courtyard, and JW Marriott all in essentially the same complex. Very nice staff, clean rooms and nice comfortable rooms. The location is within walking distance of many museums, the mall and circle and lots of other downtown restaurants, bars, etc. We stayed for a few nights for a business/ pleasure stay. There is a TGIFridays attached which is pretty convenient as well. If you are looking to stay downtown, this would be a good choice.

  • Stayed May 2014, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Brian K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
36 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 stars Reviewed May 7, 2014 via mobile

Stayed at the Fairfield Inn. We said her several times for my daughter's doctors appointments. Everybody to hotels very wonderful and feel like family. Today stay was unfortunately not as good as in the past. There was several maintenance issues in the bath area. Showerhead wasn't working correctly, shower curtain broken, possible mold in the tub, toilet seat broken, hairs on the ceiling.?? Staff though, are all amazing!

Stayed May 2014, traveled on business
Helpful?
Thank seth_td
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManager_Ben, General Manager at Fairfield Inn & Suites Indianapolis Downtown, responded to this review, May 8, 2014
Seth:

Thank you for bringing this to our attention so we can address the maintenance and cleanliness issues you encountered during this stay. We appreciate your feedback so we can continue to improve. Also, we appreciate you continuing to stay when you are in town for your daughter's visits to Riley. Please let me know if I can help with your return reservations. I hope to hear from you soon. Thanks!

Ben Minnich
General Manager
Fairfield Inn & Suites
Indianapois Downtown
317-636-7678
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Marino, California
Level Contributor
193 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
5 of 5 stars Reviewed May 3, 2014

This Fairfield Inn is fairly new. Well built -- no noise between rooms on same floor or floor above. Spacious room. Friendly, efficient employees. Good breakfast with everything. It connects to the Convention Center with a Skywalk. It connects to the JW Marriott, the Courtyard, and the Springhill Suites. All share underground parking, $23/day. Walking distance to the Lucas Oil Stadium. The baseball field and two museums are across the street. The thermostat said my room was 78 but I was still cold. Water temp in the shower was uneven.

Room Tip: I faced the street and the museums. Nice view.
See more room tips
Green Features: I used one towel the entire time. Same for sheets, etc.
  • Stayed April 2014, traveled solo
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank CASanMarino
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Plainfield, Indiana, United States
Level Contributor
28 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed April 7, 2014

we live just outside the city and were attending Smiley Prom '14 , found a Groupon for this hotel, making it $104 + $23 to overnight park securely, Cheaper than a DUI for sure!!
Upon entering you are greeted by bellmen and front desk staff, very kind & helpful!! Given keys & explaination of how to work the underground garage parking. we were on the 3rd floor ALL the way to the end of the hall, not terrible as the elevators were fast, building was Spotless and had a wonderfully clean aroma in the hall, the room was SMALL but we were just 2 people and only there to clean up and sleep so no biggie! King bed was roomy, mattress was comfy, 5 pillows was plenty, blankets and linens clean! would have appreciated a full length mirror ;) Glass shower was BEAUTIFUL, water pressure was GREAT, towels are thin and rough (ready for replacement but not a deal breaker) restroom was clean!! NO COMPLAINTS!! Oh and we called for cab service which was prompt and very reasonably priced!! And Breakfast was Right on Time as well!! Would definitely recommend this hotel to visitors of INDY!!

  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank TylenaIndy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Farmingdale, New Jersey
Level Contributor
23 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed April 3, 2014

I had a very good experience at this hotel. Staff was very helpful and accommodating. Place was very clean. Beds were comfortable and shower was warm with great pressure. This is not the JW hotel - which is right next door - but, a very good value for the money - and as a frequent business traveler - I would highly recommend. Breakfast was the standard fare - but, fresh and good. I slept thru it on the second day - and when I went down at 9:50 am - the very nice staff there got me cereal and milk out of the back. They also granted me a late checkout - which was really nice and helpful. One cool thing is there is a Fridays restaurant attached to this hotel - so, good food was easily available. Also - you can walk thru this hotel thru the JW to the parking garage to get to the convention center - so, no need to go outside - which was great considering it was pouring rain this am!

Room Tip: The whole back of the hotel faces the back of the JW hotel right next door. So, if you want a view...
See more room tips
  • Stayed April 2014, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank gmosho
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Fairfield Inn & Suites Indianapolis Downtown

Property: Fairfield Inn & Suites Indianapolis Downtown
Address: 501 W Washington St, Indianapolis, IN 46204-2706
Location: United States > Indiana > Indianapolis > Downtown Indianapolis
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#9 Green Hotel in Indianapolis
#30 Romantic Hotel in Indianapolis
#37 Family Hotel in Indianapolis
#55 Business Hotel in Indianapolis
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Fairfield Inn & Suites Indianapolis Downtown 3*
Number of rooms: 168
Official Description (provided by the hotel):
The Fairfield Inn & Suites Indianapolis is adjacent to the Convention Center. Centrally located in the heart of this very walkable city, this hotel is close to Circle Center Mall, next to White River State Park, the Indianapolis Zoo, and several world-class museums. Also nearby are the Eiteljorg Museum, NCAA Hall of Champions, Lucas Oil Stadium, and Conseco Fieldhouse. This property features an on-site TGI Friday's, pillowtop mattresses, complimentary high-speed Internet Access, and breakfast. ... more   less 
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Also Known As:
Fairfield Inn & Suites Indianapolis Downtown Hotel Indianapolis
Fairfield Inn And Suites Indianapolis Downtown

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