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“Great Hotel for the Most Part” 4 of 5 bubbles
Review of Fairfield Inn & Suites Indianapolis Downtown

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Fairfield Inn & Suites Indianapolis Downtown
Ranked #44 of 178 Hotels in Indianapolis
GreenLeadersBronze level
Cincinnati
Level Contributor
30 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Great Hotel for the Most Part”
4 of 5 bubbles Reviewed August 31, 2013

This hotel is part of a complex that has the JW Marriott, Courtyard, Springhill Suites, and the Fairfield Inn all on one block, all sharing the same underground parking garage ($23/day for Fairfield Inn -- not sure if rate is different for other properties). There is a T.G.I. Friday's off the lobby of the Fairfield Inn, and an Italian restaurant in the lobby of the JW. I think there was another one within the complex.

The location is close to Victory Field, and parking can be hectic (but available) on nights of the Indians' games. The location is also at the west end of the Washington St. retail area.

I can attest to the hot-water and breakfast issues noted by one reviewer. They were intermittent during my three-night stay, however. One morning, it took 3-4 minutes. On the other mornings, the delay was shorter. Eggs were overcooked, and there was regular coffee one morning. Many Fairfield Inns vary the meat and fruit selections, but this one had sausage patties every day, and fruit was limited to melons on two days, with pineapple added to the mix on the other day. All this said, they did have a pot of hot oatmeal, which other Fairfield Inns have not had, with accompanying brown sugar, raisins, craisins, and nuts. They also had a good selection of yogurt. And, after all, the breakfast is free, so these are more watch-outs for others more than complaints by me. The breakfast area is spacious.

The staff was friendly and knowledgeable. The female front-desk clerk who checked me in was among the most pleasant hotel employees I've interacted with. One night when I was using the exercise room, we had run out of disinfecting wipes. One guest told the male front-desk clerk of this and we had new wipes in about two minutes. This might have taken two hours (or not at all) at many other facilities.

The exercise room was acceptable for a short stay. There were two ellipticals and two treadmills, along with free-weights and two benches. The guest rooms were clean, as were the hallways leading to them.

  • Stayed August 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank fredw1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManager_Ben, General Manager at Fairfield Inn & Suites Indianapolis Downtown, responded to this review, September 2, 2013
Thank you for completing an online survey and providing honest feedback regarding your recent stay with us. Thank you for your compliments on our staff service and cleanliness & upkeep. I apologize for the Hot Water challenges you experienced during your stay. We are looking into this during our readings and inspections process to ensure this is corrected. Also, I apologize for the lack of regular coffee during breakfast throughout your stay. We will review our equipment and staffing levels to ensure this corrected immediately. Please feel free to reach out if there is anything else I may help you with regarding this stay or any future reservations. Thank you for staying with us!

Ben Minnich
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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271 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (65)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Any
English first
Cape Coral, Florida
Level Contributor
31 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 bubbles Reviewed August 29, 2013

Having stayed at this hotel for 6 days over the last two weeks, I can attest to a consistency in two problems, The first if you want to take a shower between 6:30 AM and 7:00 AM, be prepared to not have hot water, during this time the best you can get is a luke warm temperature. Additionally, at breakfast you can expect the same overcooked scrambled eggs and the lack of coffee, I have only been able to get a half a cup of regular as they don't change it with enough frequency in the morning. Although there seems to be enough decaf. The saving grace of this hotel is the moderate rate for business travel..

  • Stayed August 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank regosnell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManager_Ben, General Manager at Fairfield Inn & Suites Indianapolis Downtown, responded to this review, September 2, 2013
Thank you for completing an online survey and providing honest feedback regarding your recent stay with us. I apologize for the Hot Water challenges you experienced during your stay. We are looking into this during our readings and inspections process to ensure this is corrected. Also, I apologize for the lack of regular coffee during breakfast throughout your stay. We will review our equipment and staffing levels to ensure this corrected immediately. Please feel free to reach out if there is anything else I may help you with regarding this stay or any future reservations. Thank you for staying with us!

Ben Minnich
General Manager
Fairfield Inn & Suites
Indianapolis Downtown
317-808-2160
ben.minnich@whitelodging.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
West Seneca NY
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed August 15, 2013 via mobile

We spent three nights and enjoyed our stay. King size bed, room was clean, staff was very pleasant and helpful. The location was just a short walk from church, Lucas Field, minor league baseball, many restaurants and othe attractions. We did not use public transportation at all. There are wineries, casinos and shopping outlets within a reasonable driving distance. Complimentary breakfast daily and there is always coffee and tea in the lobby. We stopped at the outside bar for a drink.......very disappointed when I paid $12 for a glass of wine.....that is outrageous! Overall, we enjoyed staying here and would stay here again and recommend this hotel to friends and relatives.

Stayed August 2013, traveled as a couple
Helpful?
2 Thank Tessdrews
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManager_Ben, General Manager at Fairfield Inn & Suites Indianapolis Downtown, responded to this review, August 20, 2013
Thank you for taking the time to post about your experience at our hotel. We are glad you were able to enjoy our location while while visiting Indy. Also, thank you for your compliments on our staff service and cleanliness. Thank you for providing feedback on the Wine Menu pricing for the restaurants here on-site. We will make sure our Front Desk and Leadership team are prepared with alternate options for a glass of wine. Thank you for staying with us!

Ben Minnich
General Manager
Fairfield Inn & Suites
Indianapolis Downtown
317-808-2160
ben.minnich@whitelodging.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kentland, Indiana
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed August 12, 2013

This was our second time staying at this facility. The first time was in 2011 to watch our son perform in the Honor Band of America concert at Clowes Hall. We had a king-sized bed; the room was a bit small but it served its purpose. This past weekend we stayed for two nights so we could see our son march in the finals at the DCI World Championships. We got a great rate through DCI for Fairfield so we didn't hesitate to stay again. This time we had two beds and the room was significantly bigger. The beds were so comfortable and the entire room was very clean. The shower was wonderful!!! I am just impressed with the overall ambiance of this hotel. The staff was very polite...from the desk clerks to the valet parking attendants. Having a TGIF attached to the complex is very convenient. A short walk makes many eating establishments accessible. Lucas Oil Stadium was a very pleasant walk, as well. We opted not to use the skywalk as it was such a lovely night and perfect to experience the atmosphere of Indy. My only disappointment was that our room did not have a fridge. For a two day stay it would have been handy as this seems to be standard in less expensive hotels in which we've stayed. It would be nice to see a waffle maker or a pancake maker added to the breakfast choices. The only warm selection was scrambled eggs and sausage patties. In the room, the lids provided for the coffee cups did not fit the cup! Overall, we will not hesitate to stay here again...probably for next year's DCI World Championships to see our Blue Stars take the field again!!!!

Room Tip: Our view this trip was a wall. So sad as our first trip faced the museums and was a beautiful view...
See more room tips
  • Stayed August 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Lisa E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManager_Ben, General Manager at Fairfield Inn & Suites Indianapolis Downtown, responded to this review, August 13, 2013
Thank you for taking the time to post about your experience at our hotel. We are glad you were able to enjoy our location while while visiting Indy. Also, thank you for your compliments on our staff service and cleanliness. We hope to welcome you back with us during next year's DCI. Thank you!

Ben Minnich
General Manager
Fairfield Inn & Suites
Indianapolis Downtown
317-808-2160
ben.minnich@whitelodging.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Valencia, Pennsylvania, United States
Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed August 12, 2013

We were in town for the DCI Championship. This new and very clean hotel is just a few blocks from Lucas Oil Stadium. It is directly across the street from the Eiteljorg Museum of American Indians and Western Art and the Indiana State Museum. There is a TGI Fridays attached to the hotel and a Tavern with outside seating just next door. Breakfast included scrambled eggs and sausage patties, hot oatmeal and a selection of fruits and cereals each morning. The only downside was that the breakfast area was very busy and the staff had a very hard time keeping up with the food, table cleaning and especially the coffee. So don't visit that breakfast area between 9-10am on a Saturday and Sunday! All of the staff in the hotel was VERY friendly! Another downside is that you pay $23 a night to park in the garage under the hotel, but it is very bright and well marked. Loved the comfortable beds with white bedspreads. (you know they are clean). It would have been nice to have a small fridge in the room. I would definitely stay here again.

  • Stayed August 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Beth S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManager_Ben, General Manager at Fairfield Inn & Suites Indianapolis Downtown, responded to this review, August 13, 2013
Thank you for taking the time to post about your experience at our hotel. We are glad you were able to enjoy our location while while visiting Indy. Also, thank you for your compliments on our staff service and cleanliness. Thank you for providing feedback on your breakfast experience. We will look at how to better control the volume during our high traffic periods. This allows us to live our vision of continuously finding ways to improve the Guest Experience. We hope you will stay with us the next time you are visiting Indy. Thank you!

Ben Minnich
General Manager
Fairfield Inn & Suites
Indianapolis Downtown
317-808-2160
ben.minnich@whitelodging.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, Texas
Level Contributor
59 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
4 of 5 bubbles Reviewed August 6, 2013

This is a great, great location. Walk about 2 blocks east and you have unlimited choice for restaurants, bars, etc. The rooms are new, clean, comfortable, and would go for much, much more - if under another hotel's label.

If there was a minor "irritant" it was the access to The Starbucks on property. This building is "sorta" shared/connected with a Spring Hill Suites and a JW Marriott. I understand the concept of keeping the $100 Fairfield people away from the $400 JW customers. But here is what I had to do.

1. Go to the Parking Lot elevators and head underground.
2. Walk across the underground Parking Lot towards the sign for the JW Marriott.
3. Get on a 2nd elevator, and take it to the 2nd floor to the Starbucks.
4. Order and receive coffee - reverse process to return to the Fairfield.

That said - highly recommended. This complex is where I stay EVERY time I am passing through Indianapolis.

Room Tip: I asked for a room at the end of the hallway - it was super quiet and made for a great night's s...
See more room tips
  • Stayed July 2013, traveled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank dukefan2331
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManager_Ben, General Manager at Fairfield Inn & Suites Indianapolis Downtown, responded to this review, August 13, 2013
Thank you for taking the time to post about your experience at our hotel. We are glad you were able to enjoy our location while while visiting Indy. Also, thank you for your feedback on the experience going to and from Starbucks inside the JW Marriott. Although we cannot change or shorten the route, we will continue to look at how we are directing our guests to Starbucks. We hope you will stay with us the next time you are visiting Indy. Thank you!

Ben Minnich
General Manager
Fairfield Inn & Suites
Indianapolis Downtown
317-808-2160
ben.minnich@whitelodging.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Jose, California
Level Contributor
107 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 bubbles Reviewed August 1, 2013

Basic hotel that is clean and comfortable. Breakfast is basic and the same every morning we were there. There is room service from TGI Fridays with a minimum of 10.00 per order. So if you get a craving for dessert at night you need to order more food. The only downside was coffee in the lobby was not always filled and they do not offer hot chocolate. Location is convient to downtown Indy.

  • Stayed July 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank shermansj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManager_Ben, General Manager at Fairfield Inn & Suites Indianapolis Downtown, responded to this review, August 13, 2013
Thank you for taking the time to post about your experience at our hotel. We are glad you were able to enjoy our location while while visiting Indy. Thank you for also posting about your experience in TGI Fridays. Thank you for bringing the lobby coffee program to our attention. This allows us to live our vision of continuously finding ways to improve the Guest Experience. We hope you will stay with us the next time you are visiting Indy. Thank you!

Ben Minnich
General Manager
Fairfield Inn & Suites
Indianapolis Downtown
317-808-2160
ben.minnich@whitelodging.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Fairfield Inn & Suites Indianapolis Downtown

Property: Fairfield Inn & Suites Indianapolis Downtown
Address: 501 West Washington Street, Indianapolis, IN 46204
Phone Number:
Location: United States > Indiana > Indianapolis > Downtown Indianapolis
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#10 Green Hotel in Indianapolis
#30 Romantic Hotel in Indianapolis
#37 Family Hotel in Indianapolis
#55 Business Hotel in Indianapolis
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Fairfield Inn & Suites Indianapolis Downtown 3*
Number of rooms: 168
Official Description (provided by the hotel):
The Fairfield Inn & Suites Indianapolis is adjacent to the Convention Center. Centrally located in the heart of this very walkable city, this hotel is close to Circle Center Mall, next to White River State Park, the Indianapolis Zoo, and several world-class museums. Also nearby are the Eiteljorg Museum, NCAA Hall of Champions, Lucas Oil Stadium, and Conseco Fieldhouse. This property features an on-site TGI Friday's, pillowtop mattresses, complimentary high-speed Internet Access, and breakfast. ... more   less 
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Also Known As:
Fairfield Inn And Suites Indianapolis Downtown
Fairfield Inn & Suites Indianapolis Downtown Hotel Indianapolis

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