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“Super Friendly Staff” 4 of 5 stars
Review of SpringHill Suites Indianapolis Downtown

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SpringHill Suites Indianapolis Downtown
Ranked #28 of 184 Hotels in Indianapolis
Certificate of Excellence
Columbus, Ohio
Level Contributor
29 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Super Friendly Staff”
4 of 5 stars Reviewed March 12, 2013

The staff went above and beyond to make our stay great. Not one of them disappointed us. The room was comfy and had a great view of the river. Our only concern with the room was that the sliding doors to the toilet and shower did not lock. This might be a bit awkward if you're staying with small children. The continental breakfast needed a bit of improvement. I was sent a survey when we returned and I filled it out. I received a response directly from Marriott. They were unhappy that we were unhappy with the breakfast and asked for suggestions. I was very surprised to have received a personal response. It shows me that the chain cares.

Room Tip: Double rooms have a river view. King rooms are city view (which is mostly a view of the Marriott).
See more room tips
  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank GatorGirl32548
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marr601, Director of Sales at SpringHill Suites Indianapolis Downtown, responded to this review, March 14, 2013
I wanted to send you a quick message to first thank you for your recent stay and review of our hotel. Guest feedback is so important to our success and bettering our team for future visitors and we really do appreciate you taking the time to offer some insight to your stay.

Ms. Angela Buran
Director of Sales and Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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361 reviews from our community

Traveler rating
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    130
    37
    10
    6
See reviews for
121
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (78)
Date | Rating
  • English first
  • German first
  • Any
English first
Dallas
Level Contributor
78 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 stars Reviewed March 5, 2013

I recently stayed at the Springhill suites and couldn't have been happier. This is a very cost effective hotel in the same complex with the JW Marriott. Parking was very good and you have access to all of the restaurants at the JW.

Also, the front desk staff was Fantastic!

  • Stayed February 2013, traveled on business
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank demetgolf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marr601, Director of Sales at SpringHill Suites Indianapolis Downtown, responded to this review, March 7, 2013
Thank you for your comments. It is always our goal to ensure that each guest has an excellent experience. Guest feedback is so important to our success and bettering our team for future visitors and we really do appreciate you taking the time to offer some insight to your stay.

Ms. Angela Buran
Director of Sales and Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Elwood, Indiana
Level Contributor
81 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed February 25, 2013

Stayed one night for an event at the JW next door. Rooms are modern, clean and comfortable. Great staff, very professional and helpful. Can't say much about the breakfast, we skipped for an early lunch, would come back and stay again.

Room Tip: Call ahead for car from valet. Took a while to get our car.
See more room tips
  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank inmomtraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marr601, Director of Sales at SpringHill Suites Indianapolis Downtown, responded to this review, March 11, 2013
I wanted to send you a quick message to first thank you for your recent stay and review of our hotel. Guest feedback is so important to our success and bettering our team for future visitors and we really do appreciate you taking the time to offer some insight to your stay.

Ms. Nikki Thomas
Director of Sales and Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Arlington, Virginia
Level Contributor
62 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed January 23, 2013

Stayed 3 nights for a local convention. Very pleasantly surprised on many accounts. The young staff strives hard to please - and succeeds. The breakfast was a solid option each morning. The value of the room, with wonderful and comfortable accommodations, was superb. And of course the location with respect to the convention center and other attractions is great. Will heartily recommend to anyone staying in Indy.

Room Tip: Ask for a room away from the elevators to reduce noise from other guests.
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  • Stayed January 2013, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
3 Thank JustinW27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marr601, Director of Sales at SpringHill Suites Indianapolis Downtown, responded to this review, March 11, 2013
I wanted to send you a quick message to first thank you for your recent stay and review of our hotel. Guest feedback is so important to our success and bettering our team for future visitors and we really do appreciate you taking the time to offer some insight to your stay.

Ms. Nikki Thomas
Director of Sales and Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Santiago, Chile
Level Contributor
45 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed January 7, 2013

We expected a suite with a seperate bedroom, but it was really a normal hotel room. Squeezing 5 in was a challenge, even though they say 6 can sleep in a room. Also, there were only 3 tiny drawers for clothes.

The breakfast was good. People were helpful. I would stay there again with 4 people, but not with five.

Parking costs $25 a day or so (very expensive for Indy).

The pool and fitness are shared with the courtyard hotel and are small, but have everything.

Room Tip: Higher floors have better views. Corner suites don't have extra windows.
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  • Stayed August 2012, traveled with family
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank Carter R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marr601, Director of Sales at SpringHill Suites Indianapolis Downtown, responded to this review, March 11, 2013
I wanted to send you a quick message to first thank you for your recent stay and review of our hotel. Guest feedback is so important to our success and bettering our team for future visitors and we really do appreciate you taking the time to offer some insight to your stay.

Ms. Nikki Thomas
Director of Sales and Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lafayette, Indiana, United States
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed January 6, 2013

I love Marriott hotels and a long time credit card rewards holder. I was disappointed for the stay. My wife and I went to Indy for our 8th year wedding anniversary. I used points for the stay and looking forward to a nigh alone from kids. When we arrived for check in the place was filled from floor to ceiling with tweens. Since it was Marriott we expected the place to be clean and staff friendly which they very much were. The bed sheets were not as high quality and the bed was not as good as a Fairfield. Again I think this is a good family hotel but not one for a romantic getaway.

  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank dailyk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marr601, Director of Sales at SpringHill Suites Indianapolis Downtown, responded to this review, March 11, 2013
We really appreciate you being a loyal Marriott Rewards Member. I wanted to send you a quick message to first thank you for your recent stay and review of our hotel. Guest feedback is so important to our success and bettering our team for future visitors and we really do appreciate you taking the time to offer some insight to your stay.

Ms. Nikki Thomas
Director of Sales and Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed January 3, 2013 via mobile

We stayed here on New Years Eve 2012. The room was clean and comfortable for our group.

The staff was friendly and very attentive to us. They had some games down in the lobby that the younger children played and they let the kids celebrate the ball the drop in the lobby as well.

Parking is available on site via valet or self park. Self Park was around $20.00 and valet $30.00. There is a surface lot a half block away at White River State Park for $10 for 24 hours.

I would recommend this hotel to my friends and stay again!

  • Stayed December 2012
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
4 Thank DerekHoffer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marr601, Director of Sales at SpringHill Suites Indianapolis Downtown, responded to this review, March 11, 2013
I wanted to send you a quick message to first thank you for your recent stay and review of our hotel. Guest feedback is so important to our success and bettering our team for future visitors and we really do appreciate you taking the time to offer some insight to your stay.

Ms. Nikki Thomas
Director of Sales and Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about SpringHill Suites Indianapolis Downtown

Property: SpringHill Suites Indianapolis Downtown
Address: 601 W Washington St, Indianapolis, IN 46204-2712
Location: United States > Indiana > Indianapolis > Downtown Indianapolis
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#23 Family Hotel in Indianapolis
#26 Romantic Hotel in Indianapolis
#47 Business Hotel in Indianapolis
Price Range (Based on Average Rates): $$
Hotel Class:3 star — SpringHill Suites Indianapolis Downtown 3*
Number of rooms: 156
Official Description (provided by the hotel):
The SpringHill Suites Indianapolis Downtown is adjacent to the Convention Center. Located on a beautiful seven-acre site overlooking White River State Park, guests are steps away from Circle Center Mall, the State Capitol, Indianapolis Zoo, NCAA Hall of Champions, Lucas Oil Stadium, and Conseco Fieldhouse. Guest rooms offer a small refrigerator, microwave, complimentary high-speed Internet Access, and cable TV. The property also features a complimentary new breakfast buffet, indoor pool, and fitness room. ... more   less 
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Also Known As:
Springhill Suites Indianapolis Downtown Hotel Indianapolis

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