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“Don't Bring Your Kids - "They cost extra"”

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Hilton Garden Inn Indianapolis South/Greenwood
Ranked #12 of 179 Hotels in Indianapolis
Certificate of Excellence
Louisville, Kentucky
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Don't Bring Your Kids - "They cost extra"”
Reviewed February 9, 2014

Room rate was upcharged by approximately $10 because I had originally booked it as one occupant but with two queens. Decided to bring the family along, 2 small kids. Desk clerk treated me like I was bringing in animals, charged me more, and stated kids tend to cause more clean-up expense. What? What if I had stayed there by myself, used both beds, and soiled every towel? What's the difference? Checked in...walked into the room...thought about that ordeal...walked out and went directly to the Holiday Inn Express next door where the customer service was exceedingly great!

  • Stayed February 2014, traveled on business
    • Value
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
5 Thank tanktruck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hiltonsouth, General Manager at Hilton Garden Inn Indianapolis South/Greenwood, responded to this review, February 10, 2014
we appreciate your review of your recent stay at our hotel. I understand from your review that there were some additional charges that you did not expect. I am very sorry the charges were a different rate than the one you expected. I can assure you that we never want to intentionally mislead our guests in any way and I sincerely apologize if the charges were not clear.

Please know that your business is incredibly important to us. I can very much empathize with your disappointment and make myself available to assist you with the future planning of your stay with us.
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538 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
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English first
Bryan, United States
2 reviews
Reviewed February 1, 2014

Clean and quite. Nice area with plenty of eateries within minutes hotel. The lobby was under either remodel or continued expansion, unknown at the time of stay. It didn't impact the quality of the hotel or stay.

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Danny H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hiltonsouth, General Manager at Hilton Garden Inn Indianapolis South/Greenwood, responded to this review, February 3, 2014
I would like to thank you for staying at the Hilton Garden Inn Indianapolis South and taking the time to inform us about your an experience . Your feedback and comments help us to continue to improve and create an environment that makes every guest experience a perfect 10.
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A TripAdvisor Member
Reviewed January 27, 2014

Kept me company watching NFC Conference Championship game when all other local resturants were packed. Food was excellent and the drinks were just right. This hotel is an easy on easy off option when going south of Indianapolis from Northern Indiana

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hiltonsouth, General Manager at Hilton Garden Inn Indianapolis South/Greenwood, responded to this review, January 30, 2014
Thank you for taking your time to inform us about your comment. We do appreciate hearing from our guests, as their comments are vital for us to continue improving our accommodations. We are happy that your expectations had met with our service quality. We hope to serve you again
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princeton, United States
1 review
Reviewed January 20, 2014

This one was not up to the standards of the one in Indianapolis, but bed was comfortable and food was good. Room was large, but rather empty creating an echo with the TV. TV too small for size of room. Jets on the spa tub shot out black stuff so unable to use.

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Robin M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hiltonsouth, General Manager at Hilton Garden Inn Indianapolis South/Greenwood, responded to this review, January 21, 2014
I would like to thank you for staying at the Hilton Garden Inn Indianapolis South and taking the time to express your exprince with us . Your feedback and comments help us to continue to improve and create an environment that makes every guest experience a perfect 10. We would love to be your hotel of choice for any future travels to Indianapolis
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Level Contributor
2 reviews
Reviewed January 19, 2014

Very clean and nice rooms. What you would expect with the name Hilton attached to it. Bed was comfortable and the furnishings were of obvious quality. The only issue keeping this from being an excellent review was the lack of a complementary breakfast. As the surrounding area does not offer a wide variety of breakfast choices, and considering the price of a nightly stay, a complementary breakfast should have been included.

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Michael L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hiltonsouth, General Manager at Hilton Garden Inn Indianapolis South/Greenwood, responded to this review, January 21, 2014
Thank you for taking your time to inform us about your comment. We do appreciate hearing from our guests, as their comments are vital for us to continue improving our accommodations. We are happy that your expectations had met with our service quality. We hope to serve you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Whiteland, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 9, 2014

The wife and I recently spent an overnight getaway at this Hilton Garden Inn. The check in was fast as they had all the info already as if they were expecting us at that very minute. We love to relax in the hot tub and the temp was perfect and had good working jets which was a treat compared to some other places we have stayed where the tub was cold and the jets didn't work. The bed was extremely comfy and had multiple types of pillows to choose from for our on comfort. Never had a bad stay at any Hilton Garden Inn.

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank Curtis C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hiltonsouth, General Manager at Hilton Garden Inn Indianapolis South/Greenwood, responded to this review, January 21, 2014
Thank you for staying at the Hilton Garden Inn of Greenwood, IN. It was a great pleasure having you as our guest. I also would like to thank you for taking the time to express your experience at our Hilton Garden Inn. we look forward to serve you in near future .
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Piedmont, CA
Level Contributor
92 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
Reviewed December 28, 2013

Stayed here for five nights over the holidays. It is right off 65 and only minutes from downtown Indianapolis. I cannot believe how reasonable our stay was. Less than $100 a night! Bed is comfy. Room is very clean. Staff is friendly. Everything I want in a hotel. We didn't have the breakfast but did have the complimentary coffee every morning. My husband ordered room service one night and was happy with it. Next time we are going to Indy, we will stay here again.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank berttaylorhanson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hiltonsouth, General Manager at Hilton Garden Inn Indianapolis South/Greenwood, responded to this review, January 7, 2014
Thank you for staying at the Hilton Garden Inn of Greenwood, IN. It was a great pleasure having you as our guest. I also would like to thank you for taking the time to give us feed back about your experience at our Hilton Garden Inn. Your feedback is very important to the improvement and continuation of the product and service that we have to offer. As always, we value your business and look forward to seeing you in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Indianapolis South/Greenwood

Property: Hilton Garden Inn Indianapolis South/Greenwood
Address: 5255 Noggle Way, Indianapolis, IN 46237-8583
Phone Number:
Location: United States > Indiana > Indianapolis
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#6 Romantic Hotel in Indianapolis
#18 Family Hotel in Indianapolis
#35 Business Hotel in Indianapolis
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Indianapolis South/Greenwood 3*
Number of rooms: 135
Official Description (provided by the hotel):
The Hilton Garden Inn Indianapolis South/Greenwood is located at I-65 exit 101, 10 minutes from downtown Indianapolis, 5 minutes from the Greenwood Park Mall and 15 minutes from the airport.Rooms feature a spacious work desk, a microwave, refrigerator, and 32 inch flat-screen TVs. Whirlpool suites, an indoor pool and hot tub are also available. The hotel offers a business center, free wireless internet, and the Garden Grille serving breakfast, dinner, and room service. ... more   less 
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Also Known As:
Hilton Garden Inn Indianapolis South/Greenwood Hotel Indianapolis

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