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“Great Time!” 5 of 5 stars
Review of Hilton Garden Inn Indianapolis Airport

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Hilton Garden Inn Indianapolis Airport
Ranked #8 of 184 Hotels in Indianapolis
Certificate of Excellence
GreenLeadersSilver level
Woodridge, Illinois
1 review
“Great Time!”
5 of 5 stars Reviewed August 15, 2014

We drove to Indianapolis, IN from Chicago, IL. The Hilton Garden was a great hotel. Megan S. was our server at breakfast. She served breakfast with a smile. In general the people of Indianapolis were warm and friendly. The hotels pool was a hit with the whole family. All together we had a great time!

  • Stayed August 2014, traveled with family
    • 3 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Service
Helpful?
Thank Bobbie D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David W, General Manager at Hilton Garden Inn Indianapolis Airport, responded to this review, August 18, 2014
Dear Bobbie D:

Thank you so much for the review of our Hotel and services and we are pleased you enjoyed your stay. I will share your comments with the Staff and a big High five to Megan for a job well done. We appreciate your business and look forward to the opportunity to serve you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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640 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (59)
Date | Rating
  • English first
  • German first
  • Japanese first
  • Portuguese first
  • Any
English first
chillicothe, United States
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed August 14, 2014

minutes from every thing lots of [arking in a quiet area even with airport right there not a super bus airport no worries of things being stole or broke into staf is helpful never had any real problems stayed there 10 times now over 4 years

  • Stayed August 2014, traveled on business
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Steve K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David W, General Manager at Hilton Garden Inn Indianapolis Airport, responded to this review, August 15, 2014
Dear Steve K:

Thank you so much for your review and continued business. We are pleased you enjoy your stays and the convenient and safe location relative to the airport. Agan, thank you for your business and have a great remainder of your summer. We look forward to your next visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed August 13, 2014

Great location near the airport in Indianapolis but they only offer a buffet breakfast with Hampton inn-style eggs on the weekends. No pancakes, omelets or over-easy type cooked to order egg breakfast! Restaurants are a couple of miles away at an outdoor-style mall location.

  • Stayed August 2014, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank AtlantaScottyV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David W, General Manager at Hilton Garden Inn Indianapolis Airport, responded to this review, August 14, 2014
Dear Atlants scottyV:

Thank you for the review of our Hotel and I apologize if the cooked to order items were not offered during breakfast. On extremely busy weekends, we also provide a buffet to assist us in getting people fed in a timely manner, as well as cooked to order items. I will address with the servers to make sure they explain to the guest the time frame of getting cooked to order items from the kitchen. You should be able to decide if you are willing to wait or take advantage of a hot, well stocked buffet with a variety of delectable items to chose from or wait for the particular items you desire. Again, my apologies. We thank you for your business and enjoy the remainder of your summer.
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Level Contributor
27 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed August 9, 2014 via mobile

From checkin to breakfast and beyond every staff member was friendly, helpful, informed and empowered to satisfy special requests. It was also quiet, clean and the bed was very comfortable. The only negative is that nearby dining is limited to a Subway.

Stayed August 2014, traveled on business
Helpful?
Thank Caren D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David W, General Manager at Hilton Garden Inn Indianapolis Airport, responded to this review, August 11, 2014
Dear Caren D:

Thank you for taking the time to review our Hotel and we are pleased you enjoyed your stay and the services offered. We thank you for your business and look forward to the opportunity to serve you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vandalia, MI, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed August 3, 2014

Wife and I stayed at hotel for one night for medical follow up. Sleep Number mattress was on softest setting; mattress was like sleeping on the hood of a chevy. Air conditioning unit kept cycling on and off and room temp was inconsistent despite moderate outdoor temp. Room cost over $200 for one night; not a good experience!

  • Stayed July 2014, traveled as a couple
    • 2 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank Sandra V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David W, General Manager at Hilton Garden Inn Indianapolis Airport, responded to this review, August 6, 2014
Dear Sandra v:

Thank you for your review and I am sorry to hear that you were unable to find a suitable setting for the Garden Sleep System bed. Most people see a benefit in being able to adjust the bed to their desired setting. The settings are subtle and take several minutes to adjust. Regarding the cycling of the HVAC unit, like a home AC these are thermostatically controlled and will cycle on and off, depending upon the demand on the unit. If preferred, there is a constant fan on setting that will help alleviate the cycling on and off distraction of the fan unit. Again, I apologize for the problems experienced and hope you will give us another opportunity to serve you again. We sincerely appreciate your business and have a great remainder of your summer.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Prairie Vilage, KS
Level Contributor
84 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed August 2, 2014 via mobile

Arrived late but were able to secure a reservation thanks to Olivia and Raven.... Room was great. Only needed it for a night as we were in transit. Amber at the bar was awesome, friendly and knew her drinks. Restaurant was great. Would definitely stay here again... Thought the Keurig for in-room coffee was a big plus!

Stayed August 2014
Helpful?
Thank TimK7700
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David W, General Manager at Hilton Garden Inn Indianapolis Airport, responded to this review, August 4, 2014
Dear TimK7700:

Thank you for the review of our hotel and the recognition of some valuable team members. We are pleased you enjoyed your stay. I will share your comments with the staff and a big high five to Olivia, Rave and Amber for a job well done. We realize you have a choice and hope you will continue to chose us when coming to the area again. Thank you for your business and have a great week.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mooresville,Nc., United States
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 31, 2014

If all hotels were this nice in my travels I would be a happy guy. You will not find a nicer HGI in the system. These people know how to treat their customers. The service is and has always been top notch

  • Stayed July 2014, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Thomas P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David W, General Manager at Hilton Garden Inn Indianapolis Airport, responded to this review, August 4, 2014
Dear Thomas P:

Thank you so much for the review of our Hotel and we are pleased you enjoyed your stay. The staff works very hard to make sure our valued guests are always taken care of. I will share your comments with the staff for a job well done. We appreciate your business and have a great week.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Indianapolis Airport

Property: Hilton Garden Inn Indianapolis Airport
Address: 8910 Hatfield Dr, Indianapolis, IN 46241-9300
Phone Number:
Location: United States > Indiana > Indianapolis
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Indianapolis
#5 Green Hotel in Indianapolis
#9 Business Hotel in Indianapolis
#19 Romantic Hotel in Indianapolis
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Indianapolis Airport 3*
Number of rooms: 126
Official Description (provided by the hotel):
The Hilton Garden Inn Indianapolis Airport hotel is the perfect location for leisure or business. As the closest hotel to the new Indianapolis International Airport, the Hilton Garden Inn provides all the essential amenities for any long or short term stay. Beyond relative location to the Indianapolis Airport, this Indianapolis hotel is conveniently located in the Ameriplex Business Park and minutes from I-465. ... more   less 
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Also Known As:
Hilton Garden Inn Indianapolis Airport Hotel Indianapolis

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