We are nearly always well satisfied with Hyatt properties so we choose them again and again. We expect clean and comfortable accommodations, spacious rooms, satisfying breakfasts, and guest-friendly services. This property did not disappoint in these areas, and if you have stayed in a Hyatt Place before, you already know exactly what the room looks like. This familiarity goes a long way after a long and grueling day of travel.
The unexpected amenities were twofold. First, the exercise room was actually a mini-gym! Far from the standard two treadmills, elliptical, and a few weights, this hotel had all of the above, plus a dozen weight machines found in any self-respecting "real" gym. A surprising luxury!
Second, the customer service was stellar. We had a small problem--nothing insurmountable, but nevertheless a negative issue. (Hint: Refuse a connecting room unless you are traveling with friends--the doors are paper thin.) The staff went above and beyond in handling the issue swiftly, decisively, and pleasantly. We can't always expect perfection, but when problems happen, they should be handled as this one was.
This was our second stay here, and if we return to the area I would not hesitate to stay again.
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- Also Known As:
- Hyatt Place Indianapolis Airport Hotel Indianapolis
- Hyatt Indianapolis Airport