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“better places close by for the $ - go elsewhere!”
Review of Columbia Club

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Columbia Club
Ranked #108 of 185 Hotels in Indianapolis
Reviewed October 29, 2010

We were there as part of a family event at the Columbia Club - and wish we had stayed in one of the other hotels that were options. Our room was a renovated one, but housekeeping missed cleaning the toilet - which was disgusting. Granted, the mess of it was not in your vision but it shows you that their cleaning is just superficial. Management was useless in resolving the situation.

Upper level rooms/floors 8 and 9 have been renovated and are worth the price if you must stay here. lower floor rooms are old and disgusting. Food is average, service in the restaurant is non-existent. Building is historic, lobby is beautiful. Location is great but so many other real hotels on Monument Circle (this is not a hotel - don't be misled by the fact that they rent rooms, there is no customer service and onsite managment has no authority to make decisions) - go to one of the other name hotels instead- you will be glad you did.

  • Stayed: October 2010, traveled with family
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Thank mbjm17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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111 - 117 of 125 reviews

Reviewed August 15, 2010

As we arrived to this hotel the 10 valets at the door looked at us as if we were some low class people and said that was a ´private´club and my reply was ´we are guest here´. The lobby smells and the rooms are very very dated. We had to call the front desk because our bathroom and curtains were dirty! Wouldn´t recommend it. There are a lot of new hotels around the downtown area that would definitely give a better service for your money. This people are trying to live up to their wonder years back in the 1800´s but wake up! it´s 2010!!!

  • Stayed: August 2010, traveled as a couple
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Thank 23lucy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 3, 2010

The rooms in this hotel are dirty and not updated. The carpet in our "suite" made my socks black. The air was broken most of our stay and the staff was not organized enough to really fix things. What is tough is that this place pretends to be a five star hotel with their dress code and rules but it is really sub par. The fitness center is old, rusty, and a little creepy to be honest.

  • Stayed: June 2010, traveled on business
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Thank ccoffeym
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 6, 2010

Well I suppose I should have heeded the advice of other reviewers and paid that extra cash for a newly renovated room. We stayed here recently for a wedding - the reception hall was nice, the food pretty mediocre but what can you expect from a buffet? The biggest disappointment was the room - the entire place (room, lobby, etc.) has a pretty musty smell. The bathroom literally reminded me of a truck stop bathroom with cheap tile and home depot fixtures - they tried to class it up by placing a bunch of plates with fancy soap around but failed miserably. The shower had terrible pressure. The swimming pool, located in the basement looks like somewhere one might go to be murdered. And to top it off the parking was a ridiculous $25 a night! To sum it up, I would not stay here again - there are plenty of other similarly priced hotels in the area that don't smell like grandma's basement.

  • Stayed: June 2010, traveled as a couple
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1  Thank RJP-90
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 1, 2010

The Columbia Club was a terrific experience my wife and I enjoyed thoroughly. Elegant old world tradition with fine accommodations. We came for the Indy 500 and the Club did a wonderful job from the moment we arrived till the time we left. Was surprised to see many different reactions online, but as the times change as to the Clubs and Hotels. Yes they will host non-members now (US) but if you want to survive they need the revenue. Although they have changed their membership they have not changed their philosophy of the service they provide...Top notch and truly a treat. Thanks Very Much

KDR3

  • Stayed: May 2010, traveled as a couple
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Thank kdr3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 9, 2010

Extremely dirty room; white socks were black from the carpeting. Room smelled of cigarette smoke; bed was extremely uncomfortable. Bath tub had rust on the drain. Tap water was rust colored. Room service messed order up on two occassions. Vehicle was crashed by valet. Employees were polite and helpful. An overall disappointing stay. Location was fantastic. Next time, Mariott bound

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Thank Cb1018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 12, 2009

I've read all of the reviews to-date regarding the Columbia Club. I understand some of the negative reviews, particularly had they been booked into the rooms not yet remodeled/updated.

Last summer (July 2008), I booked two nights for 14 guests from my company who were coming to town from all across the country. The weather during our three day stay in Indy (my home town) was simply gorgeous, so we had THAT going for us. All of the guests were pleasantly surprised by the main lobby experience - it's a grand ol' dark wood and colored glass affair with very large windows looking out onto The Circle (although the main desk is a cramped affair also handling club health facility registration, minor vending functions, and more). The main stairs are marble and wood, and the elevators have the old world feel to them, but are relatively modern (read: quick and steady).

Should you book this hotel (and I had been forewarned), make sure to request the remodeled rooms - mostly directly on the Circle - although SOME of the rooms on the Circle have NOT been remodeled, so don't just asks for rooms on the Circle, ask for recently remodeled rooms). The remodeled rooms, to our experience, were very comfortable, large, and spotless. They were not at all ultra-luxurious as you'd find in the Conrad or a Four Seasons hotel, but they had upscale bed linens and bath towels, and were consistent with the amenities/furnishings of a 4 star hotel. All guests reported being highly pleased with not only the rooms, but the service received in the hotel.

It's hard to disprove a negative (the tales related by one of the earlier reviewers (e.g. the "hispanic cleaning lady" and her non-hygenic ways, or the rather snooty take on the alleged desperation of a private club and their non-health-concious menu). So I won't try. I'll say with enthusiasm that these types of thing were not at all our experience and reflect a characterization of quality-of-service that is quite the opposite of ours.

The relatively small, but high quality/"Mad Men" like bar was a GREAT place for our group to gather over a few drinks before heading out of an evening for dinner (we did not eat in the club - although I've eaten there before and the food was very good, not the best food experience in Indy but WAY far from a poor quality experience). They ARE light on the grass-clipping type of nutritional fare preferred by some; this is afterall Indianapolis's bastion of Republican business hob-nobbing (I'm NOT a Republican, but the menu reflects stereotypical meat 'n potatoes, or salmon 'n potatoes, Republican tastes). Both dining areas are great places to eat - the Crystal Room is a large, open room with linen tablecloths, marble floors, very high ceilings with rich wood trim, and large windows out onto the Circle - the main dining room downstairs is more the old "hunt club" type of experience, with a bit more modern take than "hunt club" would imply. It's the more intimate of the two rooms, and where dinner is held (the upstairs Crystal Room is primarily for business lunches, where high-visibility business contacts are made and renewed ...

I recommend The Columbia Club heartily to anyone looking for a uniquely Indianapolis hotel experience, and one right on The Circle. Circling back to my intro, it was absolutely stunning for us to walk out of the hotel onto The Circle, with the huge waterfalls and open, brick covered pedestrian mall feel of the monument area. Our guests loved it, thankful for a change from the normal, but also quite wonderful, corporate chain hotel experiences we normally book (W, Marriott, Hilton or Conrad, etc.).

  • Stayed: July 2008, traveled on business
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4  Thank Dave_in_Indy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Columbia Club

Address: 121 Monument Cir, Indianapolis, IN 46204-2994
Location: United States > Indiana > Indianapolis > Downtown Indianapolis
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #108 of 185 Hotels in Indianapolis
Price Range: $157 - $209 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Columbia Club 3.5*
Number of rooms: 86
Reservation Options:
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Also Known As:
Columbia Club Hotel Indianapolis
Columbia Hotel Indianapolis
Columbia Club Indianapolis

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