I took my partner there to celebrate her birthday. We had stayed before with no problems and were impressed with the cleanliness and attention of the staff. This time, unfortunately, was a very different story. Upon arrival, we noticed Huge, muddy footprints all over the floor. Because the cleaning staff was gone for the day and the other signature suites were booked, we had to tough it out. No refund was offered. We managed to cover the spots and tried to have fun but when we entered the pool area, my partner noticed a huge "splatter" stain on the mirror and a bunch of footprints. Horrified, we called the front desk and, again, nothing was done. We got out of the pool and decided that we could just enjoy the steam room and watch a movie we brought with us. The DVD Player has no remote and you can't operate the on screen menus without them so that was a wash. Someone from the desk, an elderly man with no expertise, came down and tried to fix the DVD player and in the process messed up the Satellite connection. When I finally complained to the manager, we were offered a stay on a Friday for the same price as a week night stay but that hardly made up for the spoiled birthday.
- Official Description (provided by the hotel):
- Sybaris Pool Suites located in Indianapolis, Indiana is a Romantic Paradise like no other. The suites feature your own private swimming pool with a tropical waterfall, soothing whirlpool tub, misting steamroom, cozy fireplace, relaxing massage chairs and so much more to make your stay unforgettable. ... more less
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- Also Known As:
- Sybaris Indianapolis Hotel Indianapolis
- Sybaris Hotel
- Club Travel