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“Nice hotel, great value”

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Drury Inn & Suites Indianapolis Northeast
Ranked #13 of 185 Hotels in Indianapolis
Certificate of Excellence
Reviewed June 25, 2013

We enjoyed our stay here. The room was clean and spacious. The kids slept on the pull-out couch and my husband and I had a door that separated our bed and TV from them. The free breakfast was a nice convenience, as was the popcorn in the lobby later in the day. My only dislike of the place was the pool. We did not use the pool because it was very crowded, and when it wasn't the water looked unpleasantly cloudy. Not sure what was going on -- maybe they were having a hard time keeping it clean with all those people using it.

The staff was friendly and the location was decent for finding restaurants and stores. Not a bad drive to Indy 500 Hall of Fame and Children's Museum.

  • Stayed: June 2013, traveled with family
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Thank candginIL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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383 - 389 of 595 reviews

Reviewed June 13, 2013

Have been staying at this particular Drury every year, for the past 5-6 years, at least once or twice a year, while visiting family in the area. Have kept returning due to what used to be consistent quality, cleanliness and value. Unfortunately, due to what I can only assume is poor management, all three of those factors have steeply declined.

Our most recent 7 night stay will likely be our last at this hotel and possibly any Drury.

Here's all the cons:

NOISE-- Pretty much every weekend, during season, the hotel is over-run by teenage baseball tournament teams. Our first few nights during the recent stay were miserable. The kids in the room next to us slammed their door literally at least 80 times and were running in the halls, screaming and yelling in their room as well as hitting the walls until 2:30 in the morning. Every guest within 3-4 doors of them called the front desk multiple times. It was so bad that the front desk guy was yelling through their door, threatening to call the police and have them escorted out of the hotel. Despite this, no apologies were made by the hotel and no compensation of any form was offered. Also, like other reviewers note-half the rooms face the freeway which is very loud. If you're a light sleeper, bring earplugs.

FRIENDLINESS OF STAFF-- has declined very steeply. The guy at check-in was not friendly or polite or even remotely warm. About half the staff we encountered seemed unhappy and were unfriendly. Everyone used to be very friendly. Apparently, not any more.

CLEANLINESS-- some parts of our room were clean, some were disgustingly filthy and unsanitary. Every surface that gets repeatedly handled by guests--doors, door knobs, dresser drawers and knobs, mini fridge door, were unbelievably, obviously filthy. They seemed like they had not been cleaned in a very long time. There were greasy and very sticky hand and finger prints on all these surfaces. The mini fridge had not been cleaned in at least a year, if ever. The room smelled odd and musty as if a previous guest had smoked in the room and housekeeping did a poor job trying to mask the odor with air freshener.

MAINTENANCE-- our TV was broken (1/2 the channels were mostly static) and did not get fixed for a long time.

RESPONSIVENESS-- this was the most inexcusably and unacceptably negative aspect of our stay. For four days straight, we called every day and requested that our room be cleaned (the problems listed earlier) and the TV repaired. Nothing was done until the 4th day when we asked for the general manager. On the third day, the asst manager, Matt, was very polite and friendly (he even offered to discount a night for all the hassles) Unfortunately, he failed to follow through and ensure that the problems were resolved. They were not. On the fourth day I called the front desk and spoke with a rude and angry sounding lady who kept talking over me. She promised to relay the problems to the GM. Finally, the broken TV was replaced and someone was sent to the room to clean all the dirty surfaces. The person who cleaned the room did a very half-hearted job because there were still greasy hand prints on over the doors, and the fridge and dressers were not touched at all. And, again, nobody apologized or followed up to apologize for anything.

BREAKFAST-- very inconsistent quality and, at times, completely disgusting. On weekends, there's extra staff and the pastries and breads are fresh and everything is restocked. Throughout the week, the staff is invisible. Numerous items are not restocked (fruits) and some are removed long before breakfast time is over (all the breads and bagels were removed over half an hour early one day). By Wednesday, the breads and pastries were disgustingly stale. They were completely inedible. It was clear that the hotel buys breads and pastries on the weekend and keeps putting the same leftovers out, every morning, all morning, where they sit in the open getting inedibly stale. At one point a staff member saw us looking for the missing bagels and breads, made eye contact and quickly walked in the back and never came back out.

I can't imagine how this hotel has declined so much in such a short period of time. My best guess is new or tired management who is doing a terrible job and needs to be replaced. Or maybe it's high turnover. Which is often due to management. Either way, far too many aspects of our recent stay were far too unacceptably poor to warrant recommending this hotel for any reason.

  • Stayed: May 2013, traveled with family
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6  Thank gringoca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DruryHotels, Regional Manager at Drury Inn & Suites Indianapolis Northeast, responded to this reviewResponded July 1, 2013

Thank you for taking time to review our hotel in Indianapolis. We sincerely apologize for not meeting your expectations on your recent visit.

Providing our customers with a friendly, clean, and problem free stay is our number one mission. We will be sharing your experience with the team at the hotel. We will address the concerns with our welcoming team, housekeeping and management staff. Your comments will be reviewed and acted upon so each future guest will walk out of our hotel with a great experience.

Hopefully, you will reconsider our Drury Hotel chain for any future lodging needs.

Regional Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 12, 2013

My husband and I stayed at this hotel Memorial Day weekend.

The location is great! Right off of I 69 and 82nd/Shadeland, which is a popular part of Indy. Yes, the hotel has complimentary appetizers and beverages everyday. While this is a nice feature, I wasn't all that impresssed BUT that is just me. There were a lot of people in the dining area, so they obviously enjoyed it. They had hot dogs (which looked pretty questionable), bowls of salad, mac and cheese, chips and salsa, nacho cheese and celery and carrot sticks. The same goes for the complimentary drinks. The same goes for the drinks.... There is also a complimentary breakfast buffet, but I did not utilize it.

In regards to food, the thing I did enjoy was the comlimentary popcorn and soda. They have it available until 10 in the evening. It was great!

The staff were extremely friendly and the check in/check out was quick and efficient.

The rooms were very nice except the refridgerator did not work. We had purchased some cold cuts to make sandwiches for our trip the next day to the Indy 500 and was dissapoitned when I went to put them in the fridge and the fridge wasn't cool. I turned up the dial and waited, but it refused to work. Thankfully we had a cooler and acccess to ice, so the food didn't spoil.

They had a pool (I didn't use it, but it looked really nice) and a nice business center with a couple of computers and printer.

I would recommend this hotel!

  • Stayed: May 2013, traveled as a couple
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Thank MargaretMI1979
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 5, 2013

This was one my first stay in a Drury Inn Hotel. Excellent accommodations. Super clean, great breakfast & dinner, courteous and friendly staff, and nice evening drinks and snacks. I will definitely stay in a Drury again.

  • Stayed: June 2013, traveled with family
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Thank hrrodz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 5, 2013

The room was very nice. The amenities were great, but be aware what side of the hotel you stay on. The highway side is very noisy throughout the night, therefore if you or your partner are light sleepers, no sleep will occur. Beds were a little lumpy as well.

  • Stayed: June 2013, traveled as a couple
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1  Thank Alan P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DruryHotels, General Manager at Drury Inn & Suites Indianapolis Northeast, responded to this reviewResponded August 8, 2013

Thank you very much for taking the time to share your experience. I certainly appreciate the candid comments concerning the facility and the amenities that we offer. I will share your remarks with the staff as we work hard to provide a great guest experience. Our company is constantly focusing on upgrades and changes to our breakfast, 5:30pm Kickback, as well as in-room amenities.

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Reviewed May 30, 2013

We stayed in n oversized room/suite and it was so nice to have a living room area separate from the bedroom. Room was vey clean, bathroom gorgeous and generous size, breakfast and evening drinks/snacks a great value. Drury Inn is our first choice whenever we travel. Staff is very friendly also.

Stayed: March 2013, traveled as a couple
Thank Lyn S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 28, 2013

Drury Inns are always excellent, but this may have been the best. Clean, quiet, friendly, complimentary parking, complimentary WiFi, complimentary breakfast, complimentary happy hour. We were there on the Indy 500 weekend, so the hotel was packed. Yet the staff was prepared. The breakfast area was kept clean and stocked. One of the managers even went around filling coffee cups. The happy hour was excellent and again the staff accommodated the crowd by opening up a second bar for beer and wine. Moreover, if you're ok with hot dogs, pasta, etc. it could double as the dinner hour. We just had drinks, and while my three Margarita's weren't big or super strong, the price (free) was right and they tasted good.

My only "complaints" would be to note that the pool is small and can be monopolized by large/rowdy families or groups.

Room Tip: Note that there are two Drury Inn's only about 10-15 minutes apart so know which one you're...
See more room tips
  • Stayed: May 2013, traveled with family
    • Value
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Thank MichiganFloyd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Drury Inn & Suites Indianapolis Northeast

Address: 8180 N Shadeland Ave, Indianapolis, IN 46250-2045
Phone Number:
Location: United States > Indiana > Indianapolis
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Family Hotel in Indianapolis
#14 Romantic Hotel in Indianapolis
#17 Best Value Hotel in Indianapolis
#19 Business Hotel in Indianapolis
Price Range: $127 - $232 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Drury Inn & Suites Indianapolis Northeast 3*
Number of rooms: 210
Official Description (provided by the hotel):
Near Castleton Business Park, Drury Inn & Suites Indianapolis Northeast is located off I-69 with easy access to I-465 and I-70. Enjoy a free hot breakfast and free hot food and cold beverages at our evening 5:30 Kickback(R), then relax in our clean, comfortable rooms. This suburban area is 30 minutes outside downtown Indianapolis. ... more   less 
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Also Known As:
Drury Inn & Suites Indianapolis Northeast Hotel Indianapolis
Drury Inn And Suites Indianapolis Northeast
Drury Inn Indianapolis

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