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“Hotel and Staff are fine...but Breakfast!!!”

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Hampton Inn & Suites Indianapolis-Airport
Ranked #9 of 179 Hotels in Indianapolis
Certificate of Excellence
GreenLeadersGold level
Chicago, Illinois
Level Contributor
219 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
“Hotel and Staff are fine...but Breakfast!!!”
Reviewed September 14, 2013

This is your average airport Hampton with nice rooms and a really nice staff. However the breakfast was awful!!! The eggs were dry as dust and looked like little marbles and tasted like nothing. The slices of ham were very suspect of being flesh colored slices of rubber. YUCK!

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Alan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adraab10, Guest Relations Manager at Hampton Inn & Suites Indianapolis-Airport, responded to this review, September 24, 2013
Hello Alan S.,

I wanted to take a moment to thank you for choosing our Hampton and providing us with some feedback from your visit. We strive to have every guest leave completely satisfied with their stay and I apologize that the breakfast didn't meet your expectations. Although the meal we offered during your visit wasn't exactly what you were looking for to start your day, we do offer more variety typically along with our new, fresh waffles.

Once again, thanks for the feedback. I hope you might consider giving us another opportunity to impress you if you're in the Indianapolis area!

Take Care,
Andrew, GRM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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568 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (51)
Date | Rating
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  • French first
  • Japanese first
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  • Any
English first
Marion, United States
1 review
Reviewed September 12, 2013

Used this hotel while doing Indy Honor Flight at the airport. Shuttle was a lifesaver! Hotel was clean, breakfast was nice touch, but very basic. Cereal, "make it yourself" waffles, etc. No meat selection offered. The hotel is quite a distance from the airport, but that's nice, no airplane noise while trying to sleep!!

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with Hampton

Helpful?
Thank Katrina W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adraab10, Guest Relations Manager at Hampton Inn & Suites Indianapolis-Airport, responded to this review, September 24, 2013
Hello Katrina W.,

Thanks for the review from your visit with us at the Hampton Inn & Suites! We really appreciate you taking the time to offer some insight into your stay. I really appreciated that you found our shuttle to be so handy during your visit along with the room accommodations and breakfast selection. Although we may not have offered a meat option during your last visit, we typically do include one such as sausage, bacon or biscuits and gravy with sausage. I was pleased to read that you had a restful night without air traffic noise disturbing your stay.

Once again, thanks for providing us and other travelers with some insight into your stay. We hope if you're in the area again that you choose to stay with our Hampton again!

Take Care,
Andrew, GRM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Longview, Washington
Level Contributor
69 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed September 11, 2013

Went to Indianapolis for the NASCAR Brickyard 400 with my son. We stayed at the Hampton Inn because of it's location near the airport, and easy access to freeways to the race track. Everyone was very friendly and helpful. The only drawback is there are no restaurants close by.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jerry L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adraab10, Guest Relations Manager at Hampton Inn & Suites Indianapolis-Airport, responded to this review, September 24, 2013
Hello lookjerry,

Thanks for the kind review from your visit during the Brickyard 400! We really appreciate hearing what guests thought of their visit and I was so pleased to read that you find it to be so enjoyable. Our whole team works diligently to ensure our guests find their stay to be a great one. I was please to also read that you found our team to be so friendly and accommodating. Although we don't have many restaurant options close at the moment, there are many more coming this way in the near future which will help with adding more variety.

Once again, thanks for choosing our Hampton and posting some great feedback. We really appreciate our guests taking the time to offer some insight. I hope you consider staying with us again in the future if you're in the Indianapolis area!

Take Care,
Andrew, GRM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orange County, California
Level Contributor
37 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed September 9, 2013

I stayed here for one night before hoping on a plane the next morning. Staff here was super nice and the rooms are newer and very comfortable. Free breakfast is basic but helps get the day going. The entrance into this hotel is very strange though, I assume a lot of people get lost or get frustrated how to get to it, luckily my boss who stays here all the time knew.

  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ai10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adraab10, Guest Relations Manager at Hampton Inn & Suites Indianapolis-Airport, responded to this review, September 24, 2013
Hello Ai10,

Thanks for posting such a positive review from your stay with us at the Hampton & Suites. We really appreciate you taking the time to post some feed back for us and other travelers to review. I was so pleased to read that you found the staff to be so friendly, rooms to be comfortable and our breakfast to be such a great way to start your day. Those are all aspects that we intentionally strive to make great for everyone who stays with us. We do apologize for any confusion with finding the hotel. Our priority is to make it easy to stay away from home.

Once again, thanks for the great review. We love hearing our guests perspective and appreciate you taking the time to post a review. I hope you consider staying with us again if you're in the Indianapolis area!

Take Care,
Andrew, GRM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Naples, United States
2 reviews
Reviewed September 8, 2013

Easy access to everything including to & from the airport. Nice breakfast each morning. Clean rooms. Now I know to ask for a refrigerator next time if I don't have one. Would have liked a casual restaurant and bar.

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Ann H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adraab10, Guest Relations Manager at Hampton Inn & Suites Indianapolis-Airport, responded to this review, September 24, 2013
Hello Ann H.,

Thanks for your review of your stay with us at the Hampton Inn & Suites Indianapolis Airport. We appreciate hearing guest feedback so we can continue to offer the best hotel accommodations in the area. I was pleased to read that you found the rooms to be clean and accommodating. Also, glad to read that you found the breakfast to be enjoyable to start your day. Although we don't offer a bar or restaurant onsite, there is one located just across the parking lot.

Once again, thanks for posting some great feedback. We love hearing what guests think of their stay. I hope you visit us again if you're ever in the Indianapolis area!

Take Care,
Andrew, GRM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
waterloo, United States
1 review
Reviewed September 3, 2013

Indianapolis Hampton, rude, dirty,noisy,unhelpful! For that kind of money, stay at the Hilton.There isn't any places in area for eating, and when I asked front desk where food was they said we have take our menus. If you need a place to stay, and you can afford the Hilton next door, it would be a better place to stay!

  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Gordon W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LJ C, Manager at Hampton Inn & Suites Indianapolis-Airport, responded to this review, September 4, 2013
Thank you for taking the time to share your feedback on your recent stay. We take all of our guests' feedback very seriously, and appreciate it as a valuable teaching tool. I have shared your comments with my entire team. I was very disappointed that you found our staff to be rude and our properly to be dirty and noisy. We rarely receive negative comments, so, when we do, we address any issues immediately with our team to ensure that the same mistakes are not repeated.

Please accept my apologies on behalf of the team at the property. We truly appreciate that you chose to stay with us, and we know that you have many places to choose from for your lodging needs. I would appreciate it if you could please give us another opportunity.

Thank you again for sharing your comments, and please feel free to contact me directly if there is anything else that I can do for you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Denver, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 25, 2013

Nice motel close to the airport. The breakfast was very complete and fresh. The rooms were comfortable. Now that the new terminal of the airport is so much further from the city, this location is ideal to catch an early flight.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Carl K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hampton Inn & Suites Indianapolis-Airport

Property: Hampton Inn & Suites Indianapolis-Airport
Address: 9020 Hatfield Dr, Indianapolis, IN 46241-9301
Phone Number:
Location: United States > Indiana > Indianapolis
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Green Hotel in Indianapolis
#9 Romantic Hotel in Indianapolis
#16 Best Value Hotel in Indianapolis
#26 Family Hotel in Indianapolis
#31 Business Hotel in Indianapolis
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn & Suites Indianapolis-Airport 2.5*
Number of rooms: 118
Official Description (provided by the hotel):
Combine the convenience of being near the Indianapolis International Airport and the comfort of a new and modern hotel and you have the Hampton Inn & Suites Indianapolis - Airport. As an added bonus, we offer 24 hour shuttle service to and from the Indianapolis International Airport for whatever may arise throughout your travels. ... more   less 
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Also Known As:
Hampton Inn & Suites Indianapolis-Airport Hotel Indianapolis
Hampton Inn And Suites Indianapolis-Airport
Hampton Inn Indianapolis

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