First, the positive: good location within walking of essentials and driving of everything else. Drinks at manager's reception were just right. Room on corner was quiet. Bed was great. That's about all the positive.
The negative: front desk staff needs a lot more training, including the manager. Took 4 trips to room with the inability to get into the room before they gave me another room. On second trip, I stood with other guests waiting to be noticed by one of five staff who were instead visiting with one of their friends (one was mgr). Bathroom in a king suite was tiny, and could barely close the door while inside. TV lost signal regularly. Breakfast was a huge disappointment (only get food fresh from the chef and not the buffet). Seating area was windy from the AC and very noisy.
I tend to review toward the positive, and I am a huge fan of ES. But, corporate needs to visit this location and perform a week-long, top-down review.
- Official Description (provided by the hotel):
- The Embassy Suites Indianapolis North hotel is conveniently located near the Children’s Museum of Indianapolis, Indianapolis Museum of Art and Indianapolis Motor Speedway. This Indianapolis hotel is just minutes from exclusive shopping and dining and well situated to all Indianapolis attractions. Our all-suite, full-service, upscale accommodations offer the ideal choice for the business or leisure traveler. Guests of the stay in a spacious two-room suite complete with a refrigerator, microwave oven and coffee maker. Our complimentary cooked-to-order breakfast and complimentary manager’s reception are served daily in our lush open air atrium. Unwind and refresh in our indoor pool, fitness center and whirlpool. ... more less
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- Also Known As:
- Embassy Suites Indianapolis North Hotel Indianapolis
- Indianapolis Embassy Suites