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“Reasonable and Downtown” 4 of 5 bubbles
Review of Comfort Suites City Centre

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Comfort Suites City Centre
Ranked #87 of 179 Hotels in Indianapolis
Milwaukee, Wisconsin
Level Contributor
42 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Reasonable and Downtown”
4 of 5 bubbles Reviewed May 29, 2014

Great value downtown property next door to Lucas Oil Stadium. If that's your destination, you can't get much closer. It's on the west side of the stadium and on the west border of what would be considered "downtown" (hence the West St. address) but handy enough to other downtown venues, dining and entertainment. Most can be reached in about 15 minute walk. The hotel shuttle will take you anywhere you want to go downtown, if available, for $5 / room (not per person). We used that service with great success and had access as good or better than other downtown hotels that would cost more than $100 / night more. Inside, predictable, modern Comfort Suites fare, not much different of a feel than what you'd get at a Comfort Suites on a suburban highway interchange. If you don't need the full service (though there is a small bar with limited hours), this could be a good value alternative to the larger full service downtown alternatives--with one exception--parking here ($20/night) on par with other downtown hotels.

  • Stayed May 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank mke60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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266 reviews from our community

Traveler rating
    96
    84
    35
    19
    32
See reviews for
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (58)
Date | Rating
  • English first
  • German first
  • Korean first
  • Spanish first
  • Any
English first
La Jolla, California, United States
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed May 27, 2014

We chose this hotel because it was not far from convention center. The rooms were nice and had good light. Also they had additional plugs for computers, phones, etc on the desk. So great not to have to search for plugs. The bed was great and the room was quiet. The staff was friendly and helpful. The breakfast was adequate--nothing fancy. The shuttle was $5.00 to downtown area. it was $5.00 per room not per person. We took it once and found we could walk to the convention center.

Room Tip: We asked for a quiet room and they were very accommodating. We were on the 2nd floor.
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  • Stayed May 2014, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Jill R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Monroe, Ohio
Level Contributor
40 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 bubbles Reviewed May 18, 2014 via mobile

I spent 3 nights here while in town for a conference. My room was clean, quiet, and just fine for business travel.

The hotel is literally across the street from Lucas Oil, a 5 minute walk from the convention center, and a 10-15 minute walk from most entertainment and eateries downtown.

Parking was $20/night but there seemed to be plenty. Breakfast was okay but generally below par for other similar hotels. At least it was included in the price of the room.

If you're looking for something fancy, go to the JW Marriott just up the street. But for reasonably priced business travel to Indy or an event at Lucas Oil Stadium this hotel was good.

Minor gripe: Why buy high definition televisions if you aren't going to spring for HD content? Most of the channels were not in HD.

Stayed May 2014, traveled on business
Helpful?
Thank Aaron W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
4 of 5 bubbles Reviewed May 18, 2014 via mobile

We had reserved 8 rooms for a baseball tournament and arrived early. We were unable to check in but they allowed our team to get dressed in a temporary room. After our tournament, we did not have a problem checking in which was about 930 pm.

The rooms were clean and didnt have any issues. Front desk was very polite. Will definitely consider for next years trip.

Stayed May 2014, traveled on business
Helpful?
Thank Jorge O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pueblo, Colorado
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
1 of 5 bubbles Reviewed April 30, 2014

Our company booked 27 room nights while we were attending a convention. On our fourth night the hotel made a mistake and sold a room out from under us that we had already occupied and paid for. (There was actually a hilarious side this to story -- putting two strangers in the same room, sharing toothbrushes, charging them both -- but it's too long to tell here.) Night manager was rude, rude, rude. This was a situation where a little bit of empathy and concern for the customer would have at least made us feel better but no, he was contentious from the beginning. Instead of apologizing and trying to make it right he tried to turn it around and make it our fault! The whole city was booked up because of the convention so we had to send one of our people home early -- leaving at ten o'clock at night. The hotel wasn't even planning to credit us for the room they gave away until we pressed for it. "As as a courtesy" they agreed to credit us. As a courtesy??? Bad experience here.

Room Tip: My advice is to avoid this place entirely.
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  • Stayed April 2014, traveled on business
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank RockyRoads66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brighton, Michigan
Level Contributor
85 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 119 helpful votes
5 of 5 bubbles Reviewed April 21, 2014

we had a different reservation at a different establishment that we cancelled due to pool and spa out of service. After two long days of college visits, we needed the spa and pool for some needed therapy.

We were thankful for the room which had very comfortable beds and and a nice shower. We also liked the location because we were able to walk 0.5+ miles to the scores of restaurants. Thankfully the weather was not below freezing with a numbing windchill.

The mornings breakfast was great with omelettes and bacon along with waffles and cereal. The only thing that could be improved is the coffee; it is a coffee syrup added to hot water, the smell is unappealing and has a funny taste even with cream and sugar.

  • Stayed April 2014, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Kingshott
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lexington, Kentucky
1 review
4 of 5 bubbles Reviewed March 31, 2014

Was in town for the weekend for basketball-NCAA tournament. Arrived Friday afternoon and it was very busy. The front desk staff that was working when arrived was superfriendly and helpful. Got my stuff into my room and went to the bar. The bartender working Friday night was great. She helped with directions to many places and was working as fast as possible considering how busy it was. Saturday morning breakfast was decent and busy. The staff filled things up as quickly as they were emptied. Stopped into get a drink on Saturday night before heading out for the evening and the girl working this night was great as well. Sunday check out was easy and staff was super accomadating! I'd stay here again in a heartbeat.

  • Stayed March 2014, traveled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank D S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Comfort Suites City Centre

Property: Comfort Suites City Centre
Address: 515 S West St, Indianapolis, IN 46225-1139
Phone Number:
Location: United States > Indiana > Indianapolis > Downtown Indianapolis
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #87 of 179 Hotels in Indianapolis
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Comfort Suites City Centre 3*
Number of rooms: 130
Reservation Options:
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Also Known As:
Comfort Suites City Centre Hotel Indianapolis
Comfort Suites Indianapolis
Indianapolis Comfort Suites

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