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“Delightful Surprise”

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Courtyard Chicago Southeast/Hammond, IN
Ranked #5 of 13 Hotels in Hammond
Reviewed May 30, 2014 via mobile

Easy to find. Right off of interstate. Modern decor. Friendly staff. Has a diner style restaurant with good food, Starbucks coffee, free wifi, & indoor pool. I've never been to Hammond. I wasn't sure what to expect. This is a delightful surprise that had good value welcoming atmosphere. I would stay here again.

  • Stayed: May 2014
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Thank JohAnna C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM C, General Manager at Courtyard Chicago Southeast/Hammond, IN, responded to this reviewResponded June 2, 2014

Thank you for the great review we work very hard to insure you have an enjoyable experience and always strive for excellence. It is always nice to receive such great feedback that I will share with the team. We hope to see you soon at the Courtyard Hammond and thank you for the business.

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62 - 68 of 100 reviews

Reviewed May 26, 2014

Never having been in Hammond the Courtyard was the safe choice. I have stayed with Marriott all over the country and have never been disappointed. The Hammond Courtyard was clean, comfortable, and right off the expressway. The staff was friendly and helpful when it came to directions to some local businesses.

  • Stayed: May 2014, traveled as a couple
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1  Thank dnovak5282
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM C, General Manager at Courtyard Chicago Southeast/Hammond, IN, responded to this reviewResponded May 29, 2014

Thank you for your great comment about the property we take great pride in our hotel cleanliness and training our associates. We hope you can return and stay again we appreciate the business.

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Reviewed March 2, 2014

The rooms were a little dated, but well kept & clean. Indoor pool, however the Whirlpool was out of service. They have a Bistro adjacent to the lobby, which as a small variety of food, (Beer and coffee also). My only suggestion would be to have more Front Desk clerks lend a hand at the Bistro in the mornings when busy. On several mornings, the woman working at the Bistro was by herself, while 2-3 Front desk clerks stood at the front desk conversing.

Room Tip: Get a room on the top floor.
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  • Stayed: February 2014, traveled on business
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1  Thank Favre440
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM C, General Manager at Courtyard Chicago Southeast/Hammond, IN, responded to this reviewResponded March 3, 2014

Thank you for your review and feedback as we can only grow from our guest’s feedback. Sorry you thought we were dated as we just renovated the entire hotel last year. We hope to see you again and we will get you that top floor room.

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Reviewed March 2, 2014

This was the last of many various hotels we stayed at over a 10-day road trip. The staff was very nice. They were joking around with my children, as though part of the family. Our room was nicely set up, and very clean. The water pressure was great, and the beds and bedding were very comfortable. We only stayed for a total of about 12 hours, but it didn't take long to realize this was by far the best stay of our trip! We are very pleased, and would be more than happy to stay here again! *Note: I cannot comment on the pool or bistro, since we didn't utilize either of them on this stay.

  • Stayed: March 2014, traveled with family
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Thank LaughterandBlessings
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM C, General Manager at Courtyard Chicago Southeast/Hammond, IN, responded to this reviewResponded March 3, 2014

Thank you for the great review I truly appreciate to get a review about our service as we take great pride in our customer service and staff.

Thank you again

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Reviewed February 20, 2014

I chose the Courtyard Marriott because I have never been disappointed with this brand. The location was very covenant to the major freeway and the staff was very friendly. I enjoyed the little bistro and bar they had in the lobby area. If you wanted a sandwich, soup and salad this was the right touch. If you wanted comfort food they had a Cracker Barrel in walking distance. It was a nice touch to get a e-mail "thank you letter" from the Assistant General Manager Brooke Smith before I got off the elevator.

Room Tip: The even numbered rooms face the parking lot and the odd face the freeway
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  • Stayed: February 2014, traveled on business
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3  Thank Harvey A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM C, General Manager at Courtyard Chicago Southeast/Hammond, IN, responded to this reviewResponded March 3, 2014

Thank you for the great review and I will pass on your comments to the staff and Brooke my AGM. We hope to see you again when you are passing through

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Reviewed December 26, 2013

We arrived very late - around midnight to check in. I accidentally booked the wrong hotel but at this point we weren't going to change it. The room was clean but a little on the small side but that was ok since we were only sleeping. The lady that checked us in didn't seem very happy and was having issues with her computer. They do not offer complimentary breakfast but you can buy it. We asked for some extra coffee and she could only find us decaf but at least she tried. We stay at many Marriott's and my husband is a platinum member - but this hotel just didn't seem very friendly. We won't be staying here again. :(

  • Stayed: December 2013, traveled as a couple
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Thank Amy W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM C, General Manager at Courtyard Chicago Southeast/Hammond, IN, responded to this reviewResponded March 3, 2014

Thank you for your feedback and review. I will use your review as a training topic at our staff meeting. As you have come to know from Marriott this is not how we are trained. I am so very sorry I will have to assume you caught our overnight agent on a bad night and this is no excuse for bad service. I greatly appreciate your review I will defiantly be addressing this. Thank you for your business and your husband for being a Platinum member that is a lot of Marriott’s and traveling to get to that staus.

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Reviewed October 18, 2013

Spent the night after a concert at the Horseshoe Casino. The staff was very pleasant and accommodating. Rooms were clean and fresh. Got up to late for breakfast but there is a Cracker Barrel Restaurant next door.

  • Stayed: October 2013, traveled as a couple
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Thank Ken P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM C, General Manager at Courtyard Chicago Southeast/Hammond, IN, responded to this reviewResponded November 25, 2013

Thank you for your review we look forward to having you back as our guest. We strive on our customer service training and greatly appreciate your feedback.

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Additional Information about Courtyard Chicago Southeast/Hammond, IN

Address: 7730 Corinne Dr, I-94 & Kennedy Avenue, Hammond, IN 46323-3128
Phone Number:
Location: United States > Indiana > Hammond
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 13 Hotels in Hammond
Price Range: $85 - $165 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard Chicago Southeast/Hammond, IN 3*
Number of rooms: 85
Official Description (provided by the hotel):
The Courtyard Chicago Southeast/Hammond, IN was recently renovated and features a brand new, state-of-the-art lobby that provides greater flexibility and choices for our guests. The lobby offers inviting media pod work spaces, free WiFi throughout, media library, Boarding Pass Printing Station, and easy access to the latest news and weather via our touch-screen GoBoard® The highlight of our new lobby experience is The Bistro - Eat. Drink. Connect® which provides guests with healthy food & beverage offerings in the morning and evening dinner service with a craft beer and wine menu. The remodeled guest rooms offer a modern design with premium bedding, flat-screen TVs equipped with premium cable, and free WiFi. The Courtyard Chicago Southeast/Hammond, IN is conveniently located in Southeast Hammond, only a short drive to Chicago and many regional attractions such as Lake Michigan, Indiana Dunes, and Horseshoe Casino making this the perfect place to stay while traveling through the Chicago-land area. ... more   less 
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Also Known As:
Courtyard Chicago Southeast/Hammond Hotel Hammond
Courtyard Hammond
Hammond Courtyard

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