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“Better Options Elsewhere”

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Fairfield Inn & Suites Chicago Southeast/Hammond, IN
Ranked #4 of 12 Hotels in Hammond
GreenLeadersSilver level
Indianapolis, Indiana
Level Contributor
29 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Better Options Elsewhere”
Reviewed June 7, 2014

Typically stay at Hampton Inn or Holiday Inn Express, but out of town guests selected this location for proximity to company facility. Apparently previous guests have complained about noise as there were 2 pair of ear plugs on the nightstand with a note explaining that the proximity to the interstate was a "blessing," but these were there just in case. I didn't notice the noise, actually.

Room was adequate and clean, it was equipped with a pair of full size beds. Somewhat surprising as I have been in queen or king beds the past two years of travel at Hilton and Holiday Inn's. The bed was soft and seemed to be missing something like springs. Laid down and felt like I was sinking to the floor. Bathroom had several hairs on the floor tucked into the corners.

The biggest issue I had was with the workout room. I scouted it out and thought maybe i had missed it as i was 2 rooms from the end of the hall and the exit but there it was. The room was about half as wide as a standard hotel room with a treadmill, exercise bike, exercise ball and dumbbell sitting there. It was more than enough, but so was the smell. Not sure if there was a gallon of post-workout milk that was left open somewhere in the room, but it was overwhelming. Needless to say, i skipped the workout that night.

There are many other choices in the area, including 2 other Marriott properties in the same parking lot. I won't be coming back and probably won't be trying my luck at others since I know and am more than happy with those options.

  • Stayed June 2014, traveled on business
    • Value
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Helpful?
Thank bagsfam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lora m, General Manager at Fairfield Inn & Suites Chicago Southeast/Hammond, IN, responded to this review, June 10, 2014
Thank you for taking the time to rate your experience at the Fairfield Inn & Suites, I am truly sorry you were not satisfied our hotel. As for the flooring in the fitness center, it was installed during our recent renovation and the odor of the rubber is a struggle for us to contain. I also wanted to mention that we will be getting new beds this year so I do hope you will choose to visit us again in the future.

Warm Regards
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121 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (28)
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English first
Lonoke, Arkansas
Level Contributor
40 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed May 24, 2014

Stayed here for business. Very clean facility, friendly staff, great breakfast. Close to interstate. They even leave ear plugs in case you are a light sleeper for possible noise volume. My overall experience was a good one and when I travel again on business I will plan to stay there again.

  • Stayed May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lea L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lora m, General Manager at Fairfield Inn & Suites Chicago Southeast/Hammond, IN, responded to this review, May 27, 2014
Thank you for your review of the Fairfield Inn & Suites, Chicago Southeast/Hammond. We are so pleased that you were happy enough with your stay to want to return. We will look forward to that visit!

Warm Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wayne, Michigan
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed April 15, 2014

Very clean, wonderful staff, great breakfast...but didn't realize that the beds were full beds and not queens. I asked at the desk about a room with two queens, but was told that they only had full beds in the double room. My poor daughter ended up sleeping on the floor because my son kicks in his sleep and the beds were way too small for two people. Nice tv and refrigerator. Pool area was nice also except for the napkin sized towels..lol.

Room Tip: Be advised that doubles have full beds, not queen beds so they are smaller.
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  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Jennifer S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lora m, General Manager at Fairfield Inn & Suites Chicago Southeast/Hammond, IN, responded to this review, April 17, 2014
Thank you for taking the time to rate and write a review of your stay at our hotel. We appreciate feedback from our guests. I'm sorry the size of our double beds did not accommodate your needs. Maybe next time we could accommodate you with connecting rooms to give you the space and size that you need.

Warm Regards,
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Trenton, New Jersey
Level Contributor
51 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed April 8, 2014 via mobile

We checked in last night and asked for a room away from the highway. We got one identified so but whether you are 15 or 30 feet away from the busiest trucking route in the country does it really matter? The walls are so flimsy in this building that you hear every bird outside (and there are plenty) so trucks are no match. One could get used to trucks but the every half hour train whistles are quite something. And to top it all, the hammock of a bed. Once you lay down, you need to roll out to get out. Stayed exclusively in marriott properties when one is available for the last 10 years and there is none worse than this.

Stayed April 2014
Helpful?
Thank arndtheworld
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lora m, General Manager at Fairfield Inn & Suites Chicago Southeast/Hammond, IN, responded to this review, April 10, 2014
Thank you for taking the time to write a review of your stay. We appreciate feedback from our guests. Unfortunately the location of our hotel is not always satisfactory to our guests and is not something we can change. But at the same time it is a convenience to the highway travelers. As for our beds, we realize it is time for replacements and will be taking care of that soon.

Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future.

Warm Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kenosha, Wisconsin
Level Contributor
30 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed April 5, 2014

Stayed here on 3 different occasions over the past three weeks. First stay was great. Was upgraded to an executive king for the same price I was originally quoted. Second stay was in a standard room with 2 double beds. One bed felt broken. Final stay I was in a king. I felt once the Fairfield knew I was staying there on 3 separate occasions, they forgot about me. Treated me like royalty on my first stay but then nothing. Yes, I am platinum with Marriott Rewards so I expect a little higher customer service.

Pool and hot tub were nice. Exercise closet, way to small to be called a room, was weak. One treadmill, an elliptical and some free weights.

Front desk staff was nice.

Room Tip: ask for a room away from the highway
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  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank arejay37
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lora m, General Manager at Fairfield Inn & Suites Chicago Southeast/Hammond, IN, responded to this review, April 10, 2014
Thank you for the review of your stay with us. We are truly sorry you were not 100% satisfied. Our work out room just went through a renovation and we are working on ordering another piece of equipment. As for the complimentary upgrade, we truly try to recognize our Platinum members with this courtesy, however it is based on availability.

Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future.
Warm Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vernon Hills, IL
Level Contributor
63 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed March 8, 2014

We booked one night at this Fairfield because we had tickets to see Penn & Teller at the Horseshoe Casino in Hammond.
From arrival to departure, the whole experience exceeded out expectations: the front desk staff was friendly and courteous; the room was remarkable spacious, clean, and comfortable; the bed was just right--not too firm, not too soft. In fact, it appears that this facility was recently refurbished, since everything in the room and the lobby was spotless.
The breakfast had the typical Fairfield variety and the lady in charge was constantly in motion keeping everything supplied and ship shape.
Will definitely stay here again if we find ourselves in the area.

Room Tip: We had a room on the backside, which faces the expressway and a set of railroad tracks. However, we...
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  • Stayed March 2014, traveled as a couple
    • Value
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Helpful?
Thank Sept16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lora m, General Manager at Fairfield Inn & Suites Chicago Southeast/Hammond, IN, responded to this review, March 13, 2014
Thank you so much for your Five Star Rating of our hotel. It is always a pleasure to see how much guests enjoy our hotel.....let's us know we are doing something right! We look forward to your next visit!
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Chehalis
Level Contributor
18 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed February 8, 2014

The hotel was undergoing renovation, but our room was updated and very nice and comfortable. Bed was comfortable and slept well. There is food close to hotel.This was the second stay there and would stay again. Desk clerk was very nice.

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Richie1953
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lora m, General Manager at Fairfield Inn & Suites Chicago Southeast/Hammond, IN, responded to this review, February 19, 2014
Thank you so much for taking the time to rate our hotel and sharing your experience with the Fairfield Inn & Suites, Chicago Southeast/Hammond.

I am so glad you enjoyed your stay with us, and our newly renovated room, and do hope to see you again soom!

Warm Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Fairfield Inn & Suites Chicago Southeast/Hammond, IN

Property: Fairfield Inn & Suites Chicago Southeast/Hammond, IN
Address: 7720 Corinne Dr, Hammond, IN 46323-3128
Phone Number:
Location: United States > Indiana > Hammond
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 12 Hotels in Hammond
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Fairfield Inn & Suites Chicago Southeast/Hammond, IN 2.5*
Number of rooms: 94
Official Description (provided by the hotel):
Fairfield Inn Hammond, IN hotel located along I-80/94, is just 30 minutes from Downtown Chicago and 20 minutes from Horseshoe Casino. Our hotel features stylish rooms and free amenities including WiFi, hot breakfast and onsite parking. An easy alternative to downtown Chicago rates, guests rave about our excellent value and friendly staff. Our modern guest rooms are highlighted by flat-screen TVs, plush bedding, and in-room mini-fridges and microwaves. Start each morning at our new breakfast buffet offering Belgian waffles, scrambled eggs, hot coffee and more. Families appreciate our indoor pool while business travelers can get their workout in at our 24-hour fitness center. Our ideal location provides easy access to the area's top destinations including the Indiana Dunes, Horseshoe Casino, and Cabela's. Nearby businesses include ArcelorMittal, BP, Lear, and Praxair. Choose the Fairfield Inn & Suites Hammond, and enjoy the free perks and terrific service that makes this one of the top Hammond, IN hotels. ... more   less 
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Also Known As:
Fairfield Inn Chicago Southeast/Hammond Hotel Hammond
Fairfield Inn Hammond
Fairfield Hammond
Hammond Fairfield Inn

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