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Fairfield Inn & Suites Chicago Southeast/Hammond, IN
Ranked #3 of 12 Hotels in Hammond
GreenLeadersSilver level
Chehalis
Level Contributor
19 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“nice place”
5 of 5 bubbles Reviewed February 8, 2014

The hotel was undergoing renovation, but our room was updated and very nice and comfortable. Bed was comfortable and slept well. There is food close to hotel.This was the second stay there and would stay again. Desk clerk was very nice.

  • Stayed February 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Richie1953
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lora m, General Manager at Fairfield Inn & Suites Chicago Southeast/Hammond, IN, responded to this review, February 19, 2014
Thank you so much for taking the time to rate our hotel and sharing your experience with the Fairfield Inn & Suites, Chicago Southeast/Hammond.

I am so glad you enjoyed your stay with us, and our newly renovated room, and do hope to see you again soom!

Warm Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

118 reviews from our community

Traveler rating
    34
    39
    29
    10
    6
See reviews for
34
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • English first
  • Any
English first
Sioux Falls, South Dakota
Level Contributor
97 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
3 of 5 bubbles Reviewed December 29, 2013

Pros: Exceptional staff and the hotel had a nice appearance. Great breakfast!!

Cons: Beds were small and ours was broken! One leg was broken and we had to prop it up so it didn't tip to one side. There was a lot of hair in the bathtub and the room smelled like cigarette smoke. At about 9:30 a.m. there was an extremely loud pounding that woke up our baby. It may have been a vacuum hitting the wall in the room above ours. Our view was of two, large dumpsters filled with the same chairs that were in our room. And some were just laying on the pavement. Not super impressive.

I was hoping for a better experience from a Marriott owned location. It wasn't intolerable, but I'd probably pick one of the hotels next door instead.

  • Stayed December 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank ljbeethoven
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lora m, General Manager at Fairfield Inn & Suites Chicago Southeast/Hammond, IN, responded to this review, January 7, 2014
Thank you for taking the time out of your busy schedule to write a review of our hotel. I am so sorry you did not thoroughly enjoy your stay but did want to let you know that once our renovatioin is complete I believe you will find it to be a more comfortable, relaxing and enjoyable experience to stay with us. Therefore, I do hope you will visit us again in the future.

Warm Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pittsburgh, Pennsylvania
1 review
2 of 5 bubbles Reviewed November 26, 2013

The front desk staff is very good. However, the manager of the property has very poor problem solving skills. She refused to talk with me directly when she was clearly available. She hid behind the front desk staff rather than take my call.....Bad business.

  • Stayed May 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank 916JR1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lora m, General Manager at Fairfield Inn & Suites Chicago Southeast/Hammond, IN, responded to this review, November 29, 2013
Thank you for taking the time out of your busy schedule to write a review of our hotel. I am sorry you feel that you did not receive the service you so deserve. I have always spoken to any guest that requests so provided I am informed by my staff. I pride myself in doing whatever I can to resolve any issues that our guests experience. Please feel free to contact me should you so desire.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Hammond hotels

Hamilton, Ontario, Canada
Level Contributor
165 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
3 of 5 bubbles Reviewed November 17, 2013 via mobile

Not impressed with the jacuzzi room, there was a definite smell that was very noticeable when you entered the room. The room was okay your regular hotel room. The continental breakfast was marginal -not a lot of heathy choices -the melon was a little slimy.

Stayed November 2013, traveled on business
Helpful?
Thank Cameron J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lora m, General Manager at Fairfield Inn & Suites Chicago Southeast/Hammond, IN, responded to this review, November 29, 2013
Thank you for taking the time out of your busy schedule to write a review of our hotel. I am truly sorry you did not completely enjoy your stay with us. While I reallze our jacuzzi rooms are a little outdated, I wanted to inform you that we will be going through a renovation in December so I hope you will try us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brooklyn, Michigan
Level Contributor
109 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
3 of 5 bubbles Reviewed November 3, 2013

I used this hotel as a pitstop for picking up my husband from the airport. I chose the whirlpool spa room and relaxed for a few hours before picking him up from Midway. At 3am, when we arrived back together, we laid down on the bed and realized that it was broken! My 1/2 of the bed was fine, but his sunk down at an odd angle when he laid down. Needless to say, it was an uncomfortable night. The hotel was full, so nothing was done. I turned in a complaint and asked for a partial refund, but I was ignored. I use Marriott hotels often, but I have officially boycotted Fairfield Inn. It seems to be their lowest quality with the least customer service.

Room Tip: If you choose this hotel, upon arrival check your bed for stability. Ask for another room immediatel...
See more room tips
  • Stayed April 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Emily C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lora m, General Manager at Fairfield Inn & Suites Chicago Southeast/Hammond, IN, responded to this review, November 29, 2013
Thank you for taking the time out of your busy schedule to write a review of our hotel. I am truly sorry your experienced a problem with your bed but do wish you had spoken with me prior to your departure. I wanted to inform you that we will be going through a renovation in December so I do hope your will give us another try.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Midway, Arkansas
Level Contributor
171 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
5 of 5 bubbles Reviewed October 30, 2013

Marriott is a hotel chain you can count on NOT to surprise you. You always get a professionally trained staff eager to assist you, a clean, comfortable and peaceful room and very good amenities. The price is a little more than some other hotel chains, but it is more than worth it (What are you wiling to pay for peace of mind)?

This particular hotel is blessed with incredible personnell. I was taken aback to walk in and see a young man dressed in a suit with an incredible welcoming attitude! His apperance was only outdone by his personality, friendliness and eagerness to make you feel comfortable (you would think it is HIS hotel-and with his drive, intelligence, people-skills and demeanor-it very well may be one day)!

His name is Steven, and I enjoyed meeting him so much, that I now consider him a friend and look forward to visiting with him again in the future! He is someone you definetly want to meet and talk to-definetly a future "star".

His boss, Denise, is also a wonderful professional with an incredible attitude that exudes sincerity. She exhibits and supports a team spirit that is among the best I have seen in the hospitality industry. You can tell the team spirit is driven by her leadership and the sincere praise and support she extolls upon her employees! I would have enjoyed having her as my Boss if I was not retired and looking for a new job.

I only hope marriott is aware of the "Stevens" and "Denises" they have in their organization and actively groom them for increased responsibilities within their organization. The people make the biggest difference and are the main reason I stay there time after time. Steve and Denise make me feel welcome, appreciated and make my trip quite enjoyable.

Keep up the great work!

Room Tip: Please stay here and tell them you read my recomendation-they are great people that make you genuinl...
See more room tips
Green Features: They encourage "green" practices by their signage and staff support of the initiatives.
  • Stayed October 2013, traveled solo
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank ArkansasEagle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lora m, General Manager at Fairfield Inn & Suites Chicago Southeast/Hammond, IN, responded to this review, November 29, 2013
Thank you for taking the time out of our busy schedule to write a review of our hotel. The staff and management team here thoroughly enjoy receiving feedback from our guests especially when it is positive. We do hope to see you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
45 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed October 13, 2013

Enjoyed everything about this stay except for the smoke smell in our room.

Easy to find off I-94. Very personable and friendly front desk clerk, a real pleasure to talk to. Our room was clean, with nice furnishings, but a strong odor, probably left over from a sneak smoker. We opened our window and propped our door open for a while to air out the room, but on return from dinner it was as strong as ever. The clerk's recommendation for dinner was a nice intimate steakhouse, and we enjoyed it. We slept well and enjoyed the usual competent continental breakfast.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank jt_home
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lora m, General Manager at Fairfield Inn & Suites Chicago Southeast/Hammond, IN, responded to this review, October 15, 2013
Thank you for taking the time out of your busy schedule to write a review of our hotel. I want to personally apologize for the inconvenience that you experienced. We do hope you will visit us again sometime in the future.

Warm Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Fairfield Inn & Suites Chicago Southeast/Hammond, IN

Property: Fairfield Inn & Suites Chicago Southeast/Hammond, IN
Address: 7720 Corinne Dr, Hammond, IN 46323-3128
Phone Number:
Location: United States > Indiana > Hammond
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 12 Hotels in Hammond
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Fairfield Inn & Suites Chicago Southeast/Hammond, IN 2.5*
Number of rooms: 94
Official Description (provided by the hotel):
Fairfield Inn Hammond, IN hotel located along I-80/94, is just 30 minutes from Downtown Chicago and 20 minutes from Horseshoe Casino. Our hotel features stylish rooms and free amenities including WiFi, hot breakfast and onsite parking. An easy alternative to downtown Chicago rates, guests rave about our excellent value and friendly staff. Our modern guest rooms are highlighted by flat-screen TVs, plush bedding, and in-room mini-fridges and microwaves. Start each morning at our new breakfast buffet offering Belgian waffles, scrambled eggs, hot coffee and more. Families appreciate our indoor pool while business travelers can get their workout in at our 24-hour fitness center. Our ideal location provides easy access to the area's top destinations including the Indiana Dunes, Horseshoe Casino, and Cabela's. Nearby businesses include ArcelorMittal, BP, Lear, and Praxair. Choose the Fairfield Inn & Suites Hammond, and enjoy the free perks and terrific service that makes this one of the top Hammond, IN hotels. ... more   less 
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Also Known As:
Fairfield Inn Chicago Southeast/Hammond Hotel Hammond
Fairfield Inn Hammond
Fairfield Hammond
Hammond Fairfield Inn

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