We had 3 families, that had reservations at this hotel through an on line reservation with confirmations for all 3 rooms, with quoted prices for all 3 rooms. Called the day of the reservation and asked for another room and that was granted for the same price of the other rooms. Got to the Inn, and the young girl at the desk stated that the room rates had gone up, and the 4th room was not available now. I had paperwork printed with confirmation and prices for the other 3 rooms, and the Hotel manager said he could raise his rates at his discretion, and that we were not welcome to stay at his hotel, if we did not want to pay his new price rate increase. I asked for his name, because he and his front desk employees had no name tags on. He refused to tell me his name and said I could call him Doc, when I called the Better Business Bureau. He told me that he would get 125.00 for the rooms we had booked, if we didn't like the rates he was asking for. We had plans to stay the night and have a family trip to the zoo and museum the next day, and needless to say we did not stay at this Inn. Very upsetting to me, when I know that rates can change because I work in another hotel, (but we at our hotel) accept the rates given at the time of booking because we want our guest to be happy and want them to come back. If you want people to give you good ratings , then Good Public Relations is a must! This Manager had none of these in consideration, and can understand why the reviews for this hotel are not good. He also stated that the reason we were staying at his hotel, was because it was cheap, and I stated that "No we booked at this Inn because of location to where we were going the next day! Very Poor Customer service on the Manager's part and his young girls working at the desk in their pajama's and no shoes! Also, more sad that our family outing was cancelled because of his Managerial skills, and sorry for the people who may come in after us and had to pay for his greed!
- Official Description (provided by the hotel):
- We are famous for our over-sized tiled whirlpools. We have amazing and unique "Themed" suites ranging from Cupids Corner to Le Cave. We are the only property in the state of Indiana with these specialty suites. ... more less
- Reservation Options:
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- Also Known As:
- Red Carpet Inn Fantasuites Hotel Greenwood
- Fantasuites Greenwood