Went to ND football game with friends. We checked in on Friday afternoon after a 12 hour drive, and after unpacking and a short nap, we left to go to Notre Dame University to spend the rest of the day and see a hockey game. Very tired and in need to wake up early, we arrived back to the hotel at 1:30 am. We saw the drum corps at midnight in NDU. (very enjoyable). Since the temperature had cooled down, we turned on the heaters to both rooms which were adjoining. Shortly after, a terrible smell had engulfed both rooms and the smoke detector went off in one of the rooms. We quickly turned off the heaters, open the windows and the doors to air the rooms out, as well we turned on the bathroom fans. Two things came to our immediate attention. We were on the third floor, and one of the windows we opened, had no screen! The window was wide open with no screen! Good thing we had no children or pets! Also, the room with the alarm ringing did not have a working fan in the bathroom. We called the manager, Muhammad Chaudhry, and he came to our rooms to inspect the heaters. It was obvious that they were not maintained, but he would not admit to that. He said that the smell would go away eventually. He asked if we wanted a new room, however by this time it was 2:30 am, we were already unpacked and we needed to awake at 8:00am. We left the windows and doors open (and one fan running) with the heat on high. The manager said he would take care of us when we checked out. We were staying two nights, and he knew this since he checked us in. It wasn't until 3:30 that we went to sleep that night. After parking at ND early in the morning we had a short nap in the car so our whole day would not be ruined. On check out on Sunday, Muhammad was nowhere to be found, and left no memo with the desk clerk about our situation. She said she could take $50 off the one night. We said it was unacceptable and asked to speak to Muhammed. She called him, and I proceeded to argue with him on the phone for almost an hour! At times I had to ask him to slow down his speaking so I could understand him. He said he would give us $60 off. Again unacceptable. The rooms price was inflated to $200/night due to the game, and the regular rates were $60. We offered to pay the regular rate for the one night. Muhammed would not budge. I asked him to meet us half way and he wouldn't. We tried for $75 off and he wouldn't. Tired and now not looking forward to a long drive home, we took the $60 off and left very disappointed. Easy to do nothing when hiding behind a phone Muhammed. As we were leaving, a staff member said to us, "it is very hard to get any money from an Arabian". Wow, did she really say that? It was quite offensive. We go to a Notre Dame game every year, however we will NEVER AGAIN step foot in a RED ROOF INN. The hotel was very empty, and now we understand why. I'm surprised they are still in business! Oh, by the way, the rooms were not very clean either. Hair on sink when we arrived, etc. All I can say about the RED ROOF INN and our experience, is DISGUSTING. Beware travellers, for $200/night, I think as consumers we should all expect and deserve better!
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- Also Known As:
- Red Roof Inn Mishawaka - Notre Dame Hotel Mishawaka
- Mishawaka Red Roof Inn