Spent 2 weeks here recently and was thoroughly disappointed in this Marriott property. Well then, you ask, why did I spend 2 weeks here? I am working on my Platinum, and needed the nights. That's it. I would have left the second night if not for that. The breakdown:
The good: the staff is excellent. They are professional and polite, and very friendly. I am confident that each staff member wanted to provide me with the best possible stay. The courtyard area is nice and features an indoor/outdoor pool. Some of the basic Courtyard minimums are also met: the bed is comfortable, etc. Location is fairly good, especially if you will be touring Amish country (the hotel is in the southeastern part of Goshen, right on the edge of town: the Amish are basically down the street, and the McDonalds across the street often has Amish buggys hitched up outside.)
The bad: all of the rest. I have a tiny fridge in my room, it freezes solid instead of chills and doesn't have a thermostat. The televisions are ancient, the remote is sluggish, and there are just a handful of channels available. The walls are thin, if someone is callous enough to allow their room door to swing shut behind them, without applying a bit of a brake to it, it sounds like a howitzer round. And this hotel has a LOT of callous customers. The internet is sluggish, to say the least. I have trouble playing a 480p youtube video, peak time or not. As others have mentioned, the rooms smell bad, like an old couch that has gotten soaked through once: musty and slightly nauseating (I bought some cheapy scent wax at the walmart down the street, that helped a bit). The room I have features three windows. The middle window is clean, but the flanking windows are dirty. They're dual-pane and have long ago lost their seal I guess, and consequently the inside of the window has become coated with unsightly grime. Almost all of the furnishings are old-school Marriott, although some minor updates have been made. The desk, desk chair, couch, and dresser are all old. The couch is particularly uncomfortable.
I have to go back to the clientele the hotel seems to attract: although it's possible they're a small minority, some pretty trashy people stay here regularly, the type of people that couldn't care less about the other folks in the hotel, and don't seem to mind slamming their doors constantly at 10:30 on a weeknight (as they have been doing as I've been writing this review). I suspect that the riff raff are attracted by the cheap rates here: other, newer hotels nearby (like the Hampton which is in the Courtyard's backyard) are more desirable for the business traveler, and their rates/availability reflect that fact. The Courtyard is left with the residue, and it shows.
As much as I like Marriott, if I am back in the area on business, and I probably will be one day, I will stay elsewhere.
In closing, I would like to say to the Owner/s of this hotel: "Shame on you for not being as dedicated to this hotel as your employees are."
- Official Description (provided by the hotel):
- The Quality Inn and Suites Goshen is located in the middle of Amish Country on Lincolnway East, just 45 minutes from South Bend and close to downtown Goshen, and is near attractions like the Old Bag Factory, the Quilt Garden Tour, and the Shipshewana Flea Market. Business travelers also appreciate the close proximity to Elkhart County Courthouse, Goshen College, and the Goshen industrial parks. This hotel in Goshen, IN offers a welcoming lodge-style lobby complete with a fireplace, 24hr market, a unique indoor/outdoor pool, and a free full hot breakfast buffet daily. Guest rooms are highlighted by free WiFi, new Sealy pillow top mattresses, in room refrigerators and microwaves, 46" flat screen TV's with premium cable. When looking for a little more space on the road, upgrade to the Presidential Suite with separate sleeping and living area, microwave, and mini-fridge. Choose the Quality Inn and Suites Goshen and enjoy the comfort and convenience that make this the top Goshen, IN hotel. ... more less
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- Also Known As:
- Courtyard By Marriott Goshen Hotel Goshen
- Courtyard Goshen
- Goshen Courtyard
- Goshen Marriott