Though hotel was very nice, rooms very clean, we had some major issues w/ desk clerks. Checking in Friday night, large group of us there for Jammin' Jasper Basketball tournament. Gal told us it was cancelled already for Sunday. Checked w/ our coach who is friends w/ head of tourney said that was absolutely uncalled for and untrue. He even called hotel to tell the clerk to stop telling folks 36 hours in advance of weather coming in that it was cancelled and flat out lying to them. Note: tourney did end up getting cancelled, but not until 9a.m. Sunday morning, not 5 p.m. Friday night. Also, many checked out a day early as their games wrapped up sooner, so my bill said $138 for our room vs the $105 promised. NEVER was I ever told that they'd JACK UP my bill if less than 10 families stayed the 2nd night. Funny thing, though, other parents were NOT charged the excess of $33 + tax for the night. I argued the internet rate was only $108, $3 more than our group rate and she said it was already posted to my credit card, which it was as I checked, and argued I should have been told upfront about that added fee if some of the team cancelled. She fought with me and refused to change the rate to what I was told when booking and when checking in. I found BOTH the front office gals I spoke with Friday night and Sunday morning totally clueless about what they were talking about. We even had some pay for the night and leave, not even stepping 1 foot into the room.... yet I was thrown a bill for $33 + tax more. Makes absolutely NO sense and makes for dirty practices to get a few bucks more out of folks. Breakfast was okay. very few cereals to choose from for small children, cut doughnuts in half for some silly reason, no meat served and eggs SUPER cold and tasteless and had to be heated in microwave to eat. Heard B&G's were decent, but not our thing to eat. Simply due to the front desk and their behavior, we would probably skip staying here if at all possible. They clearly had no idea what they were talking about which ruined the stay for us, dislike liars. Hallway noise was horrible as well and we even asked for an end room for a quiet stay on the top floor. Never happened.
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