I stayed here on two-night prepaid stay in March, booked through the Choice hotel website. The hotel did not clean our room after the first night. When we returned that evening, I informed the front desk. The woman immediately disagreed that the room had not been cleaned. I invited her to come have a look at the unmade bed and the towels on the floor in the bathroom. She declined but said housekeeping had gone home so changed us to another room. That was a hassle, but the problem was resolved -- so I thought! To my surprise, the hotel billed my credit card for an additional night without telling and without my signature--even though I did not provide the card info to them. They have not responded to my requests for a refund. Unfortunately, Choice Hotels defers all responsibility to the hotel owner. I will not stay here again and would caution any who do.
- Official Description (provided by the hotel):
- We offer Free wifi,Hot Breakfast, indoor heated pool, 24 hours coffee in lobby and the Guest room. Also we do have Business Center, Fitness Center and Meeting room at the property. we are 20 minutes south of Indianapolis Policies ... more less
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- Also Known As:
- Comfort Inn Franklin
- Franklin Comfort Inn