I booked this hotel for myself, my husband, our children and another family we were traveling with. Since we were going to the zoo, this hotel was close to zoo and short distance to mall. I looked up rates online and found one that mentioned "two rooms, king bed, sofa bed, breakfast". I specifically called the hotel phone (not central booking) to find out more info on room. I travel frequently and know which questions to ask. I was assures this was a suite with an extra separate room that was closed off. We requested the two rooms adjoining or close. When we arrived the room was your standard king room with a sofa bed next to king bed. I went to desk and explained I was very unhappy with room since I was misled by staff. They told me that was suite room and I was told central booking mislead me. Since I called the 260 number and was talking direct to staff I was not impressed. They asked me what would make me happy. They upgraded us to the "executive suite". This had king bed in corner with three walls, still no separate door. Our friend were put around the corner from our room. Again the were not accurate because they were around three corners and down the hall a ways.
The executive room is not a room I would book for an executive. The air conditioner barely worked and would not stay on. The place was dusty and bathroom not well cleaned. The fridge was not cold.
The breakfast was just average for a hotel and since it was included with our stay it was ok. I definitely would not pay extra for it. The pool pictured on the Internet made the pool look huge, which it was not. It needed to be cleaned. My husband took the net to fish out a wasp and realized the don't empty the old bugs out of the net.
I have always been happy with this chain before but this hotel should definitely not be up to Marriott standards. With the discounted price and upgrade (term used very loosely) it was ok for one night but I won't be going back any time soon.
- Official Description (provided by the hotel):
- This property is closed due to a fire and will not be reopening until late 2017. Opening date will be posted as we come close to reopening. ... more less
- Reservation Options:
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- Also Known As:
- Courtyard Fort Wayne Hotel Fort Wayne
- Fort Wayne Marriott
- Fort Wayne Courtyard