Although I do point out some negatives here, let me preface by saying we would HAPPILY stay here again. Overall it was a good hotel.
Stayed here as part of a group for a soccer tournament last weekend. Placing the reservation was easy, and setting up a block for our group was only about 80% effective (some families were put quite far away from the rest of the group). The staff was courteous and check-in was quick and simple.
Initially I was told the rate included free hot breakfast, and at check-in they mentioned the time breakfast was served. When we arrived at the breakfast area in the morning, they asked for our vouchers, which we were never given. They asked if we were with a group and then they provided our vouchers and seated us. The second morning, they never asked for vouchers or room number or anything. Kind of odd. This hotel would do well to just have free breakfast for all guests with vouchers given upon request to gauge the demand. The breakfast was quite good with more offerings than I'd expected.
There is no elevator, but staff offered to help with luggage, which we declined as we didn't have much with us. There are only 2 floors here so it isn't that big of a deal.
The a/c unit was off when we entered the room and it was very hot and humid. We had to turn the unit down to 60 degrees to get comfortable. Several people in our group mentioned difficulty getting the rooms adequately cool. Even though we had the do not disturb tag on the door, housekeeping entered and left a little note letting us know how to get services or towels if needed, and I think they may have turned our a/c off...so returning after a hot morning on the soccer pitch, we came back to a hot and humid room. That was the only time the a/c was turned off by staff, though.
The pool is clean and very nice. It is a bit small considering there were numerous soccer teams there with kids all wanting to use the pool and hot tub area, but it served the purpose quite nicely and all the kids seemed happy.
Another note about the staff...The second night we were there, roving groups of unsupervised teenagers and pre-teens were running through the halls causing lots of noise and obstruction. Apparently their parents felt that "parental supervision" was not their responsibility. At any rate, a single simple, polite call to the front desk was all that was necessary for staff to handle the situations promptly and professionally.
- Official Description (provided by the hotel):
- This property is closed due to a fire and will not be reopening until late 2017. Opening date will be posted as we come close to reopening. ... more less
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- Also Known As:
- Courtyard Fort Wayne Hotel Fort Wayne
- Fort Wayne Courtyard
- Fort Wayne Marriott