I went to check in and they could not locate my reservation. Once I gave them the confirm #, I realized that I had made if for the next night! Unfortunately it was a repay on my choice privileges card and was not changeable, refundable and could not be canceled. Samantha behind the desk gave me a corporate number to call and I then was transferred to customer relations who called the hotel for me. He also stated that the hotel could not do anything and neither could they. I went back in and was offered a cheaper rate than the current rate (but still much more that what I had booked at in advance). Samantha said that I could talk to the manager in the morning and see what could be done. I stayed the night which went well and had breakfast was very good. I the morning the managers Craig and Michelle took care of my stupid mistake with smiles and no worries. I am very grateful they were understanding and will use them again when I am in Fort Wayne. They understand customer service is first even when the customer clearly makes the mistake.
- Official Description (provided by the hotel):
- Prepare for your getaway to Fort Wayne, IN by booking with our Comfort Suites(R) hotel where behind every great stay is a great night. We are located near the Fort Wayne Civic Theatre. Although it may not be the geographic center of Indiana, Fort Wayne is the cultural heart of the state and equidistant from many popular attractions. Find some points of interest near our pet-friendly all-suites hotel in Fort Wayne like: - Fort Wayne International Airport - Headwaters Park - Fort Wayne Children's Zoo - Grand Wayne Center - Jefferson Pointe Whether you're attending a meeting at the nearby Landmark Conference & Event Center or trying to get away from your nine to five, rest assured that our smoke-free Fort Wayne hotel has the amenities to help you relax: - Free WiFi - Free airport transportation - Fitness center - Indoor heated pool Get going with a great breakfast. Start your morning with our free hot breakfast offering everything from eggs, waffles and meat to healthy options like yogurt and fresh fruit. We have the essentials you need to stay on your game and to be your best. All suites include desks, refrigerators, microwaves, coffee makers, irons and ironing boards. Keep your electronic devices charged with the recharge device including AC and USB outlets provided in all guest rooms. At Comfort Suites, we offer you a hotel designed to meet the demands of business travel or a relaxing vacation. Fort Wayne, IN hotels like ours give you everything you need during your stay to ensure you leave feeling refreshed and ready for a successful day ahead. Rested, set, go - book now! ... more less
- Reservation Options:
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- Also Known As:
- Comfort Hotel Fort Wayne
- Fort Wayne Comfort Suites