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“Nice room but bad service”

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Comfort Suites Fort Wayne
Ranked #6 of 44 Hotels in Fort Wayne
Certificate of Excellence
Reviewed August 17, 2013

Room is nice but staff could care less about you or your troubles. Ac didn't work, they said they would fix it when maintainence man came in. Next night still not working.
Stood at desk five minutes to ask about restaurants while front desk person was on the phone discussing which bars they were going to after work and how many Jäger bombs they were going to drink. Really?

  • Stayed: August 2013, traveled on business
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Thank Doug M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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246 - 252 of 314 reviews

Reviewed August 5, 2013

This was my first trip as the only driver, cross country from the Midwest to Alabama to eastern seaboard and home. I will say without Onstar I would not have had as easy of a trip. Late one afternoon after driving all day and knowing I needed to stop and sleep, I called Onstar to find me a hotel that would allow my dog and not be too far off my route home and not be prohibitive in price.

the young man who helped me hadn't ever had anyone ask him to call hotels before but he did and I did appreciate it (very much!) as I was so tired I could barely put two words together.

I was routed to the Fort Wayne Comfort Suites - Southwest. Best. Hotel. Even.

Audra and Samantha at the desk were just super friendly and patient while I waded through my brain fog to get the room rented, listened to my ramblings of my dog (trained as a service dog, though she's retired) and helped me figure out where to eat dinner.

The room was clean, neat and had all the amenities I could hope for and them some! The hotel quieted down quickly in the evening and we got a good nights sleep. The next morning, Erynn was very gracious and helpful at the breakfast room. I really appreciate sincere smiles, especially in the mornings :)

While checking out, I asked Troy how I could write a review and he was helpful with names and URL and generally a very pleasant start to the 2nd day of travel. (Thanks Troy!!)

I would highly recommend Comfort Suites if you're traveling with pets or family. They are very family and pet friendly. Best hotel experience I've ever had!

CE from Omaha NE

Room Tip: we got a ground floor room near the door to take the dog out and key entry to come back in.
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  • Stayed: August 2013, traveled with family
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Thank Wolf R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Craig B, General Manager at Comfort Suites Fort Wayne, responded to this reviewResponded August 6, 2013

Thank you for the great feedback and review. I am very excited to hear about your experience and will share this with the team. I am pleased to hear we met our goal to our guests delivering superior guest service. We want to thank you for choosing the Comfort Suites Southwest and look forward to your next visit.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 4, 2013

Had a great stay at the comfort suites. The beds were comfortable, with comfortable pillows and sheets and blankets. Clean bathroom with powerful shower. Front desk staff rocks!! great friendly personalities. Breakfast staff was warm and friendly. Breakfast was good with the normal choices. Easy access to stores, dining and interstate. Would stay here again.

  • Stayed: August 2013, traveled with family
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Thank cubswin1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Craig B, General Manager at Comfort Suites Fort Wayne, responded to this reviewResponded August 6, 2013

Thank you for the kind words. I will share your feedback with our staff as it helps encourage them and lead them in the right direction. We look forward to your return in the future. Take Care.

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Reviewed August 1, 2013

Good clean value priced hotel. Good service. Helpful front desk staff. The room was clean and quite, the stay was good although the property is a little older it appears to be well kept. Overall, good value for the reasonable price paid, very close to several types of restaurants and a grocery store.

  • Stayed: July 2013, traveled on business
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Thank ghwmi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Craig B, General Manager at Comfort Suites Fort Wayne, responded to this reviewResponded August 4, 2013

Thank you for your most recent feedback. We strive to deliver superior service, great quality, at an affordable rate. We want to thank you for staying with us, as we know you have many choices in the area. We look forward to seeing you again during your next travels.

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Reviewed July 30, 2013

Stayed 2 nights for business travel recently, and was very impressed wtih this hotel. Room was clean and comfortable. Wifi was fast, room had fridge & microwave, & fitness center was open 24 hours - all very important to me as a business traveler.
Location is close to dining, grocery, & pharmacy, and the interstate. Will definately stay there again.

  • Stayed: July 2013, traveled on business
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Thank Mary L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Craig B, General Manager at Comfort Suites Fort Wayne, responded to this reviewResponded August 4, 2013

Thank you for your most recent feedback on Tripadvisor. I am pleased to hear your response, and am glad we made your experience an awesome one. We look forward to seeing you in the future. Take Care.

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Reviewed July 13, 2013

We recently spent 2 nights in Fort Wayne attending our best friend's funeral. The hotel could NOT have been cleaner and well maintained. All of the personal were great and did a GREAT job of taking care of us. The bath room shined. My wife especially liked the shower!!!!! We will be returning to Fort Wayne for visits with our friends and will definitely be staying with you. Having traveled quite a bit before I retired, I know when I see bussines conferences taking place I know that this is a very good place to stay!!! The hotel is a 5-star hotel. Thanks again for a great stay.
Jim and Bonnie
Wentzville (St. Louis) MO

Room Tip: The BEST hotel we've stayed in, in a long time.
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  • Stayed: July 2013, traveled with friends
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Thank Jim O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Craig B, General Manager at Comfort Suites Fort Wayne, responded to this reviewResponded July 16, 2013

Thank you for your recent comments. We are sorry to hear the circumstances on why you were in Fort Wayne. We want to thank you for your feedback as it helps encourage the staff in a positive manner. We look forward to accommodating you in the future.

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Reviewed July 12, 2013

What a great hotel! Javon was very friendly and helpful at check in. Our room was nice and clean.The bed was comfortable and our room was quiet. We slept well. They had a great breakfast with a lot of choices. I would stay here again any time! The price was cheaper than I would expect to pay for a hotel of this quality...wow...how often can you say that?!

  • Stayed: July 2013, traveled as a couple
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Thank couplenindy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Craig B, General Manager at Comfort Suites Fort Wayne, responded to this reviewResponded July 16, 2013

Thank you for your recent trip to the Comfort Suites Southwest. Our goal is high quality and service at an affordable cost. It is great to hear about your most recent experience. I will pass this along to my staff as they will be excited to hear the feedback as well. We look forward to your next stay.

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Additional Information about Comfort Suites Fort Wayne

Address: 5775 Coventry Ln, Fort Wayne, IN 46804-7146
Phone Number:
Location: United States > Indiana > Fort Wayne
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Family Hotel in Fort Wayne
#4 Romantic Hotel in Fort Wayne
#16 Business Hotel in Fort Wayne
Price Range: $87 - $162 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Suites Fort Wayne 2.5*
Number of rooms: 127
Official Description (provided by the hotel):
Prepare for your getaway to Fort Wayne, IN by booking with our Comfort Suites(R) hotel where behind every great stay is a great night. We are located near the Fort Wayne Civic Theatre. Although it may not be the geographic center of Indiana, Fort Wayne is the cultural heart of the state and equidistant from many popular attractions. Find some points of interest near our pet-friendly all-suites hotel in Fort Wayne like: - Fort Wayne International Airport - Headwaters Park - Fort Wayne Children's Zoo - Grand Wayne Center - Jefferson Pointe Whether you're attending a meeting at the nearby Landmark Conference & Event Center or trying to get away from your nine to five, rest assured that our smoke-free Fort Wayne hotel has the amenities to help you relax: - Free WiFi - Free airport transportation - Fitness center - Indoor heated pool Get going with a great breakfast. Start your morning with our free hot breakfast offering everything from eggs, waffles and meat to healthy options like yogurt and fresh fruit. We have the essentials you need to stay on your game and to be your best. All suites include desks, refrigerators, microwaves, coffee makers, irons and ironing boards. Keep your electronic devices charged with the recharge device including AC and USB outlets provided in all guest rooms. At Comfort Suites, we offer you a hotel designed to meet the demands of business travel or a relaxing vacation. Fort Wayne, IN hotels like ours give you everything you need during your stay to ensure you leave feeling refreshed and ready for a successful day ahead. Rested, set, go - book now! ... more   less 
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Also Known As:
Comfort Hotel Fort Wayne
Fort Wayne Comfort Suites

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