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“Nice hotel location and great staff!”

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Hilton Fort Wayne at the Grand Wayne Convention Center
Ranked #3 of 44 Hotels in Fort Wayne
Certificate of Excellence
Brick, New Jersey
Level 6 Contributor
125 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
“Nice hotel location and great staff!”
Reviewed January 16, 2014

this hotel goes out of their way to help and make you feel at home. the breakfast is awesome! good location downtown and convenient. parking being across the street is OK but would be better located below hotel. Casey ConsumerMarineSupply.com

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank royalboater
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mluttik, General Manager at Hilton Fort Wayne at the Grand Wayne Convention Center, responded to this review, January 20, 2014
Thank you for your feedback. We're thrilled our staff's efforts stood out, you enjoyed our breakfast service and the location of the hotel is convenient to you. We hope to welcome you back soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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702 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (58)
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English first
Roanoke, Indiana
Level 2 Contributor
8 reviews
4 hotel reviews
Reviewed January 9, 2014

My friends and I were attending a NY's party at the attached Grand Wayne Center. Staying at the Hilton made the experience even better. Super friendly desk staff and a shuttle that took us to dinner so we could leave our cars in the garage and be driven in comfort on an extremely cold night. The rooms were very nice and clean. I would highly recommend staying here in the downtown Fort Wayne area. There are walkways from the parking garage to restaurants, as well.

  • Stayed January 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank KellieDS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mluttik, General Manager at Hilton Fort Wayne at the Grand Wayne Convention Center, responded to this review, January 13, 2014
Thank you for spending your New Year's Eve at the Grand Wayne Center and our hotel! We're glad you enjoyed the rooms, staff and shuttle service, and hope to be able to welcome you back soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Battle Creek, United States
1 review
Reviewed January 6, 2014

This hotel offers guests an urban experience in downtown Fort Wayne, by providing access to amenities and views of the City's skyline. You can check out the botanical gardens, the Embassy Theater, or stop at one of the local restaurants like historic Coney Island. I stayed here with my family, including my young daughter, and the staff and service were amazing. I would definitely stay here again, and would recommend this hotel to anyone. What a great way to support local businesses, and enjoy downtown Fort Wayne.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Krista E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mluttik, General Manager at Hilton Fort Wayne at the Grand Wayne Convention Center, responded to this review, January 8, 2014
Thank you for your kind comments! We're excited the location of the hotel and the service levels provided made for a memorable experience. We hope to welcome you back soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ft Wayne, United States
1 review
Reviewed January 2, 2014

Breakfast was not served like we were told it would be. They claimed the buffet was not open due to a lack of guests, but with a large conference in town and people everywhere in the hotel, this was obviously not the case. Instead of the buffet options, you could order off the menu and pay full price instead.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Joseph G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mluttik, General Manager at Hilton Fort Wayne at the Grand Wayne Convention Center, responded to this review, January 3, 2014
Thank you for sharing your concern. We apologize the buffet was not made available at the time you stayed with us, and no acceptable alternatives were offerded. We do hope your stay otherwise was pleasant.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Michigan Center, Michigan
Level 6 Contributor
106 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
Reviewed December 29, 2013

This is a nice Hilton that is in a good location downtown Fort Wayne. The staff are very helpful - we even got a ride to the theatre by the hotel van service. The rooms are big, clean and comfortable.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nomadforeverandever
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mluttik, General Manager at Hilton Fort Wayne at the Grand Wayne Convention Center, responded to this review, January 2, 2014
Thank you for taking a moment to post regarding your experience. We're glad to see the staff, location of the hotel and services provided were to your liking. We hope to see you back soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bob in NC
Level 4 Contributor
38 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed December 29, 2013

This is one of those hotels where they did some things very well and other things not so much so. Mind you, we stayed during the Christmas holiday season, so our experience may not be typical of their day in - day out operations. However, I also believe that a holiday-time guest deserves the same service level as a guest staying at any other time of the year. To the good things first ... check-in was quick and easy, parking convenient, and the room very neat and clean. Additionally, the front desk staff were very cordial, helpful, and did an overall great job. Now, to the not-so-good things. We had coupons for a breakfast buffet each day, but there was none! Instead, we had to order off the menu, which took significantly longer on our tight time schedule. The breakfast restaurant staff were not particularly friendly and almost rude to a couple of the guests. Furthermore, 2 days in a row, either my wife or I ordered fried eggs and received scrambled. The cook at the nerve to come out with the replacement eggs and make some comment about ordering the correct thing, if she didn't want scrambled. Just one problem ... she ordered the correct thing, but the order was screwed up between the waitress and the kitchen. The last not-so-good thing was the housekeepers trying to service the room much too early. Each day, they would come by at 10 AM or earlier looking to do the room. Come on, folks ... these were not business days ... and guests are not expected to be out of the room first thing in the morning.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Chef3209
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mluttik, General Manager at Hilton Fort Wayne at the Grand Wayne Convention Center, responded to this review, January 2, 2014
Thank you for your feedback, we appreciate you taking the time to share it. We whole heartedly agree the experience we offer should be top of the line regardless of whether or not it is during the Holidays. That said, we are sorry to hear the breakfast experiences you had as well as the time the housekeeping department attempted to service the room left some to be desired. We do apologize for those inconveniences. We're glad to the other aspects of your stay you highlighted were well received, and hope to be able to welcome you back in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Wayne, Indiana, United States
2 reviews
Reviewed December 29, 2013

We stayed at this Hilton on Christmas Eve and left Christmas Day. It was chosen because it was very close to our family gathering. It was very convenient to all of the downtown amenities. (i.e. baseball field, theatre, restaurants, symphony, etc. although we did not take advantage of these. (It was Christmas Eve) The facility was very clean and warm, the staff was smiling and welcoming. (We are sure they would rather be home with their own families) The bed and linens were wonderful. We slept very well. Highly recommend this Hilton.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Alice G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mluttik, General Manager at Hilton Fort Wayne at the Grand Wayne Convention Center, responded to this review, January 2, 2014
We're glad you has a nice experience staying with us Christmas Eve. Thank you for choosing our hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Fort Wayne at the Grand Wayne Convention Center

Property: Hilton Fort Wayne at the Grand Wayne Convention Center
Address: 1020 S Calhoun St, Fort Wayne, IN 46802-3005
Phone Number:
Location: United States > Indiana > Fort Wayne
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Family Hotel in Fort Wayne
#5 Business Hotel in Fort Wayne
#11 Romantic Hotel in Fort Wayne
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Fort Wayne at the Grand Wayne Convention Center 3.5*
Number of rooms: 245
Reservation Options:
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Also Known As:
Hilton Fort Wayne At The Grand Wayne Hotel Fort Wayne
Hilton Hotel Fort Wayne
Fort Wayne Hilton

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