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“A wonderful experience”

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Best Western Luxbury Inn Fort Wayne
Ranked #14 of 44 Hotels in Fort Wayne
Certificate of Excellence
1 review
“A wonderful experience”
Reviewed May 26, 2014 via mobile

Fort Wayne is my home away from home. I'm in Fort Wayne 40 percent of my year and I always prefer to stay at the Luxbury. From their more than accommodating staff, to their comfy and cozy beds. I've stayed at a plethora of other hotels and the Luxbury is my favorite place to stay while in Fort Wayne. If you are visiting Fort Wayne for business or pleasure, I recommend the Luxbury.

Stayed May 2014, traveled on business
Helpful?
Thank Adam H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dev P, General Manager at Best Western Luxbury Inn Fort Wayne, responded to this review, May 29, 2014
Dear Adam H,

Thank you for choosing to stay with us and providing us with your feedback. We are very glad that you enjoy your stay with us at BEST WESTERN Luxbury Inn and found our staff to be friendly. We would like to be the friendliest hotel in Fort Wayne, IN.

We look forward to your next stay with us soon. Meanwhile, if there is anything we can do, please let us know directly at the hotel.

Sincerely,
Dev Piprottar
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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586 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (77)
Date | Rating
  • English first
  • French first
  • German first
  • Spanish first
  • Any
English first
Fort Wayne, United States
1 review
Reviewed May 22, 2014

We were booked into this hotel by a wedding party so we didn't have a choice over where we stayed but... It was an excellent choice--the rooms were clean and even tho they were remodeling the lobby area, the area was well maintained and kept clean. The breakfast was fun and accomodating. Thank-you.

  • Stayed May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Ronald L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dev P, General Manager at Best Western Luxbury Inn Fort Wayne, responded to this review, May 29, 2014
Dear Ronald L,

Thank you for staying with us and taking the time to provide us your feedback. We are very pleased that you enjoyed your stay with us and found that our rooms were neat and clean even during our lobby renovation. Our renovation work is limited to M-F 9:00A-5:00P only.

We sincerely appreciate your feedback and thank you for your business.

We look forward to your next trip to Fort Wayne.

Sincerely,
Dev Piprottar
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Wayne, United States
1 review
Reviewed May 19, 2014

The hotel committed a major Cust Svc faux pas by not warning us of extensive lobby renovation work in advance which might have steered us to another hotel. Luckily we were not hosting anyone or using the lobby as a meeting place, because it was non-existent (studs and power cords). Still an eyesore and back door entry only with check in done in the hallway. Seriously. No reduction was made in price. Our rooms were not ready, the breakfast was abysmal, even for an economy hotel. BW will have to go a ways to earn my future biz and regressed - why can't BW be great here, like in Europe?

  • Stayed May 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Marva N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dev P, General Manager at Best Western Luxbury Inn Fort Wayne, responded to this review, May 29, 2014
Dear Guest,

Thank you for choosing to stay with us at BEST WESTERN Luxbury Inn. I apologize for the inconvenience you faced during your stay with us. In order to minimize any inconvenience to our guests, our Lobby, breakfast area renovation work happens during only Mon-Fri between the hours of 9:00 AM - 5:00 PM. I hope you didn't have any noise as they were not working during the weekend when you stayed with us. We do have two meeting rooms and we would be happy to open up for our guests, if they are meeting someone.

Our check-in time is 2:00 PM and you came in at 11:00 AM. 11:00 AM is check out time, so our previous guests have just checked out and naturally it takes some time to make room available to incoming guests for check-in. I am glad we were still able to accommodate you in 2 double rooms at reduced costs to you.

We are hoping that all of our guests will enjoy our new lobby, breakfast area, public restrooms, business center and fitness center.

If there is anything I can do, please do not hesitate to contact me directly at the hotel. We would love to take care of your needs when you visit us again. We hope to serve you again.

Sincerely,
Dev Piprottar
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal, Canada
Level 2 Contributor
5 reviews
4 hotel reviews
Reviewed May 11, 2014

the reception area was under construction and it was hard to find the person to check in. We found our room door did not lock when closed had to use the dead bolt to keep the door closed. The bed was not comfortable.

  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Suzanne D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dev P, General Manager at Best Western Luxbury Inn Fort Wayne, responded to this review, May 12, 2014
Dear Suzanne D,

Thank you for choosing to stay with us at BEST WESTERN Luxbury Inn and taking the time to provide your feedback. I apologize for the inconvenience you faced during your stay. Yes, we are renovating our lobby, breakfast area, public restrooms, business center and fitness center. We hope to make your stay pleasant and comfortable. Our maintenance engineer has taken care of the door lock issue.

When you are back in Fort Wayne, or passing thru' Fort Wayne, please give us another chance to prove our services and standards to you. We hope to see you during your next trip.

Sincerely,
Dev Piprottar
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Deerbrook, United States
Level 4 Contributor
33 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed April 21, 2014

We were a little worried when we arrived at hotel and there were no cars in front parking lot. We quickly realized that the hotel was under construction and the main lobby was closed off. Registration was located in the back entry way on a makeshift table. All technology was in working order. The rooms were clean and hotel was very quiet. Not many guests. The service was wonderful. They let us see rooms prior to check in and also gave us a free up-grade. When our plans changed and we needed to check out a day early, they did not charge any additional fees! I would encourage anyone needing to stay in Fort Wayne to check out the Best Western. Also within walking distance of discount movie theatre - all movies $3. Can also walk to lots of places to eat.

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank Kelly D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dev P, General Manager at Best Western Luxbury Inn Fort Wayne, responded to this review, May 12, 2014
Dear Kelly D,

Thank you for choosing to stay with BEST WESTERN Luxbury Inn and taking the time to write a review for us. We are glad that you found your stay pleasant and comfortable. As you may have noticed, the construction is happening only in the lobby on the first floor only during Mon-Fri 9:00AM- 5:00PM. We understand that restful sleep is very important to all of our guests. You wouldn't even notice that there is work going on if you were on 2nd or third floor, when you are there. Your satisfaction is very important to us. Yes, we have ensured that all technologies are functioning very well including WiFi and internet access. We hope to get this renovation completed soon and we can't wait for the new lobby and breakfast area.

If I can be of further assistance, please do not hesitate to contact at the hotel directly.

Sincerely,
Dev Piprottar
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Huntington, IN
Level 4 Contributor
24 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed April 18, 2014

We stayed in the Presidential suite here. It was very big with a living room and nice bath tub. The furnishings could have been more up to date. I was pleased with the room though and the price. Breakfast was average and staff was ok.

Room Tip: presidential suite big and inexpensive
See more room tips
  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jennie09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dev P, General Manager at Best Western Luxbury Inn Fort Wayne, responded to this review, May 12, 2014
Dear Jennie09,

Thank you for staying with us and providing your feedback.

I apologize for not meeting/exceeding your expectations. Once our renovations are completed, we will be opening new breakfast area and we hope to improve our breakfast offerings. I am sorry to hear that you felt that staff was ok. We will train our staff to be more friendly.

We hope you will give another chance. We look forward to seeing you again during your next trip/

Sincerely,
Dev Piprottar
General Mnager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Syracuse, Indiana, United States
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed April 18, 2014

This Best Western is undergoing remodeling. Nonetheless, the service was good, the room was a great value, and the breakfast was fine. The only negative is that they should improve signage to prevent people from parking in the front and trying to use the front door.

  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank William D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dev P, General Manager at Best Western Luxbury Inn Fort Wayne, responded to this review, May 29, 2014
Dear William D,

Thank you for staying with us and providing your feedback. We are pleased that you enjoyed your stay with us. We have taken your feedback and put more signage for directing our guests since then. Our lobby renovation will be over next week and our beautiful lobby and breakfast area will be open soon. We are very excited about renovated lobby and breakfast area.

We look forward to your next visit. Meanwhile, if there is anything we can do, please let us know directly at the hotel.

Sincerely,
Dev Piprottar
General Manager
BEST WESTERN Luxbury Inn (Consecutive 5 times winner of Certificate of Excellence from TripAdvisor.com)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Luxbury Inn Fort Wayne

Property: Best Western Luxbury Inn Fort Wayne
Address: 5501 Coventry Ln, Fort Wayne, IN 46804-7144
Phone Number:
Location: United States > Indiana > Fort Wayne
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Fort Wayne
#9 Family Hotel in Fort Wayne
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Best Western Luxbury Inn Fort Wayne 2.5*
Number of rooms: 93
Official Description (provided by the hotel):
Welcome to BEST WESTERN Luxbury Inn - Fort Wayne's friendliest and cleanest hotel. Feel refreshed in our brand new Lobby, breakfast area, business and fitness centers. Rest in our newly renovated rooms with 37-42" HDTVs, have a great hot breakfast that includes Fresh Waffles, Scrambled Eggs, Sausage, Biscuits and Gravy and Yogurt in the morning and be ready to take care of your business. Why drive when you can walk to many restaurants such as Outback Steakhouse, Don Hall's Tavern at Coventry, Applebee's, Buffallo Wild Wings, Carlos o'Kelley's, Pizza Hut and many others. We are very conveniently located at exit 302 off I-69, close to Airport, Lutheran hospital, downtown, Grand Wayne Convention Center and many Fort Wayne businesses such as Frontier Communications, General Motors, BAE Systems, Tuthill Systems, Water Furnace and many others.Our Guest representatives will make you feel warm welcome and we will make your stay comfortable and pleasant! ... more   less 
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Also Known As:
Best Western Luxbury Inn-Fort Wayne Hotel Fort Wayne

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