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“Hilton Garden Inn Fort Wayne, IN”

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Hilton Garden Inn Fort Wayne
Ranked #4 of 44 Hotels in Fort Wayne
Certificate of Excellence
Reviewed May 6, 2013

This was a great hotel. We had excellent service and great accomadations. The staff was great and catered to us. The room was clean. Pool was great as well. They had a great breakfast buffet. They also had a "pantry" which was great since I had my young kids with me for quick snacks. Loved the decor of the hotel has well.

  • Stayed: May 2013, traveled on business
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Review collected in partnership with Hilton Garden Inn
Thank czakavec
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly S, General Manager at Hilton Garden Inn Fort Wayne, responded to this reviewResponded May 15, 2013

Dear Czakavec,

I want to start off by saying thank you so much for taking the time to write a review of our hotel! I am so glad that you were able to partake in many of the amenities that we provide our guests. We are in the process of going through an amazing transformation of our lobby called "Project Grow". This enhancement brings garden like themes and ameneties inside our building making it a more relaxing atmosphere for work and leisure activities. I really hope that you do come back to join us in early 2014 (and sooner!) to see the final transformation of our lobby!

It was such a pleasure to have you here and I hope that should you travel back to the area in the future, that you choose to stay with us again.

Thank you again!

Kelly Sanserino
General Manager

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397 - 403 of 459 reviews

Reviewed May 5, 2013

The hotel is clean and the rooms were well maintained and large. The towels in the bathroom were great, and the room had a small refrigerator and microwave. All good! The check in staff were also pleasant and efficient. The negative things were pretty much structural. The walls are thin. There was a family with young kids several rooms away and they sounded like they were in my room. The refrigerator made a lot of noise when it turned on and off. There was a lot of road noise from the highway. When people walked don the hall it sounded like a stampede. The negatives all come from cheap construction - nothing the hotel can really do to fix it.

Stayed: May 2013, traveled on business
Thank Rochtoga
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly S, General Manager at Hilton Garden Inn Fort Wayne, responded to this reviewResponded May 7, 2013

Dear Rochtoga,

Thank you so much for your recent review. We always appreciate hearing from our guests - including when comments help identify ways we can improve. I was glad to read from your review that you found our staff to be pleasant and efficient and that you also found our hotel to be clean and well maintained. Our main priority is for all our guests to have a welcoming stay. I do however understand that there were some issues that inconvenienced you particularly the disruptive noises coming from other guests.

It is through feedback as yours that we evaluate ourselves and identify the areas where we can improve. I can assure you that your feedback has been taken into consideration and that we are actively looking at different options of more effectively soundproofing our property.

Again, I thank you for taking the time to share your recent experience at our hotel and I do hope that if you are ever in town, you consider staying with us.

Please let me know id there is anything else I can do for you!

Kelly Sanserino
General Manager

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Reviewed May 2, 2013

This is a great hotel. Hot Tub rooms are available and it is just down the road from the North Point Mall. It was very clean and the staff was helpful, courteous and efficient. Would definitely stay again.

  • Stayed: April 2013, traveled as a couple
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Review collected in partnership with Hilton Garden Inn
Thank Raymond B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly S, General Manager at Hilton Garden Inn Fort Wayne, responded to this reviewResponded May 15, 2013

Dear Raymond B.,

It was such a pleasure to have you here in April. I am very glad that the interaction you had with our staff was nothing but pleasant! I want to thank you so much for your review about our hotel! It makes me so happy that you had such an enjoyable stay with us.

If your travels bring you back to the area, I truly hope that you choose to stay with us again. If you would like me to make any future reservations for you, please do not hesitate to contact me personally.

Thank you so much again!

Kelly Sanserino
General Manager

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Reviewed April 25, 2013

Clean, quiet. Friendly staff. Excellent breakfast buffet. Confusing access to the hotel with no left turn from one direction and no cross over access from the restaurant/shopping plaza across from the hotel. No restaurant except for the breakfast buffet. I prefer an on-site restaurant so I don't have to go back out for meals. Overall experience was good.

  • Stayed: April 2013, traveled solo
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Review collected in partnership with Hilton Garden Inn
Thank Angela D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly S, General Manager at Hilton Garden Inn Fort Wayne, responded to this reviewResponded April 27, 2013

Dear Angela D.,

Here at Hilton Garden Inn Fort Wayne, IN, we pride ourselves in providing an excellent stay. I want to thank you so much for taking the time to write a few words about your stay here. I am so glad that you joined us for our made-to-order breakfast buffet! It is a fantastic way to start your day off the right way!

I am excited to say that we have just partnered with Don Hall's Tavern at Coventry to provide our Room Service from 5pm-9pm everyday. I know it is not an actual in-house restaurant, but they are an EXCELLENT local chain in the greater Fort Wayne area. I am excited for you to come back to the area and try that out!

Thank you so much again for the time you took to give us feedback. It is more of a help than you will ever know!

We look forward to your return,

Kelly Sanserino
General Manager

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Reviewed April 22, 2013

The hotel staff were friendly. The hotel was very clean. The only complaint I had was that there were noisy children running up and down the halls all night. The experience overall is a positive one and I would come back to this hotel.

  • Stayed: April 2013, traveled with family
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Review collected in partnership with Hilton Garden Inn
Thank Jana P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly S, General Manager at Hilton Garden Inn Fort Wayne, responded to this reviewResponded April 27, 2013

Dear Jana P.,

It was an absolute pleasure to have you stay here! Fort Wayne is a very busy time during the annual Vera Bradley sale and I am so glad you were able to visit our city during that time. I want to thank you so much for taking the time to review our hotel. It is through these comments that we are able to improve.

Thank you so much again and we look forward to a return!

Thank you,

Kelly Sanserino
General Manager

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Reviewed April 11, 2013

traveling through town & secured a very competitive rate online. lobby area is impressive - and looks like something out of a beachside resort, not a hotel off the interstate in fort wayne. the room was average to poor. there was an obvious burn mark on the desk. the chair side table appeared to be outdoor furniture. the bed almost sat on the floor, making me question if this was a handicap room. OK for the night, but nothing superb.

  • Stayed: March 2013, traveled as a couple
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Thank craft_brew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly S, General Manager at Hilton Garden Inn Fort Wayne, responded to this reviewResponded April 12, 2013

Dear craft_brew,

Thank you so much for taking the time to review our hotel. It means a lot when we can get constructive comments from our guests showing us how we can improve. Hilton Garden Inns across the world are undergoing a fantastic lobby re-fresh called "Project Grow" that is bringing the garden inside. It seems to make our lobby feel more relaxing and I am glad that you experienced the same thing.

We have taken a lot of guest comments into consideration in regards to changing some of the the guest room amenities and we are in the process of replacing all our beds with Hilton Garden Inn specific branded mattresses from Serta as well as updating some of the other furniture.

We hope that if your travels bring you back to the area that you will try us out again and see all the changes we are planning on making.

Thank you again!!

Kelly Sanserino
General Manager

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Reviewed April 10, 2013

This Hilton Garden Inn meets expectations of this Hilton brand. While not easy to reach from HWY 24, the email sent by the management previous to our arrival gave simple instructions to facilitate arrival!! This set a very positive frame of mind even before we arrived in Fort Wayne! The guest rooms were welcoming and clean. Breakfast was a big hit!! The custom made omelet was delicious!! A friendly and professional staff were an added bonus!

  • Stayed: April 2013, traveled with friends
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Thank Carolyn W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly S, General Manager at Hilton Garden Inn Fort Wayne, responded to this reviewResponded April 12, 2013

Dear Carolyn W.,

I want to start off by saying thank you SO much for your wonderful comments about our property. We pride ourselves in providing a comfortable and problem free stay. I am so glad that you decided to join us for our made to order breakfast! It is definitely a great way to start off your day!

If your travels bring you back to the area, we truly hope that you stay with us again. We are looking forward to a lot of great changes in our facility and are excited to see our guest's reactions.

Thank you again and do not hesitate to call or email with any additional questions!

Kelly Sanserino
General Manager
260-435-1777
kelly.sanserino@hilton.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Fort Wayne

Address: 8615 US Highway 24 W, Fort Wayne, IN 46804-4743
Phone Number:
Location: United States > Indiana > Fort Wayne
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 Family Hotel in Fort Wayne
#7 Romantic Hotel in Fort Wayne
#10 Business Hotel in Fort Wayne
Price Range: $104 - $204 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Fort Wayne 3*
Number of rooms: 84
Official Description (provided by the hotel):
We are very conveniently located off the Jefferson exit on I-69. We are within 15 minutes of nearly any company within Fort Wayne. Join us for our expanded breakfast buffet for $9.95/person or dinner and cocktails in the Garden Grille. Our newly updated menu features a variety of food offerings and we also offer room service! Be a part of the best recognized and most widely used loyalty program: HHonors, and enjoy the outstanding service you have come to count on at Hilton brand properties! ... more   less 
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Also Known As:
Hilton Garden Inn Fort Wayne Hotel Fort Wayne
Hilton Fort Wayne

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