I am an AAU coach and needed about 6 or 7 rooms for a tournament in Ft. Wayne. On July 25th, our team stayed at this Comfort Inn due to a recommendation from one of my player’s parents. The rooms were comfortable and the staff was great. However, my room had bugs in one of the beds. I immediately told the staff and they gave me new linen for the bed. I stayed in the room but had my 2 players stay in another room with their teammates. Needless to say I was quite uncomfortable throughout the night. I spoke to the gentleman at the desk the next morning and he apologized and assured me that the manager would move me to another room (which they did) and compensate me for the night’s stay at the room. Upon checkout two days later, I noticed that my bill had not been adjusted. I spoke with the manager and to my disbelief she still charged me at half the cost for that particular day. I had a team meeting with my parents and told them that the next time we play in a tournament in Ft. Wayne we will possibly still use a Comfort Inn if available, but avoid this particular hotel. The hotel is more than likely always full and our 6 or 7 rooms may not matter in the long run, but I just wanted to express my dissatisfaction with management in this instance.
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- Also Known As:
- Comfort Suites North Hotel Fort Wayne
- Comfort Suites Fort Wayne
- Fort Wayne Comfort Suites